Epic Care's Online Review Report Card

Very good staff and doctors

The office manager is very impolite and rude. terrible place 0 stars

I've been trying to get a pre-authorization since March 9th, 2023, at the time of this post it is March 27th. My insurance reached out March 10th and Epic Care said they'd send out the pre-auth but they did nothing. I've reached out multiple times every week with only getting a, "we'll reach out to the doctor and call you back". Never got a call back. Eventually I was lied to by staff, being told that my insurance was holding everything up, not them. But of course, calling my insurance right away they confirmed they received nothing. I highly recommend you stay away from this place. The doctors and staff don't actually care about getting your needs taken care of.

Epic care has done a terrible job in making appointments. It takes months to get seen and then the day of the appointment you get a call stating that your appointment will be over the phone (like that will be any help). The scheduler informed me that the Doctor doesn’t work on Mondays, so why was I scheduled for that day? Ridiculous; terrible organization

Thankful to have been referred by a friend. Best care ever.

This is the worst medical provider that we have visiTed. the front desk lady is rude in speaking and treating patients and family members.

Don't waste your time they don't respond in time and delay your paperwork work. Dr Prodditoori's office caused me to Lose my job due to their lack of communication and delayed paperwork for my release. Paperwork was filled out in November 5th and they called me last week dec13 to send me to paperwork after I told them about possibly losing my job because of it. Been going back and forth since July/august. Find another care that listens to you and doesn't brush you off. Epic care is a failure

Stay away from this clinic, my aunt had seen an endocrinologist Dr Anand regarding her diabetes disorder. This doctor seems frustrated when you ask questions, very hard to understand, talks to fast and always in a rush. Doesn't like meeting her patients in person always wants to do telehealth appointments from the confront of her own home majority of the days. I do not find that this doctor is knowledgeable about patients disorders and dismisses symptoms. Will be looking for another endocrinologist.

Wish there was a zero stars option. Front desk service at Bayside Imaging in San Leandro is the absolute worst. If you have an option to go elsewhere, you should take it. I will be letting anyone and everyone I know that if you do need these services you should only go here if you want to deal with bad attitudes , immaturity and game playing. Who wants to deal with that?

This clinic should be called "Epic Fail". The front desk staff is not trained to handle patients let alone any kind of medical question. The young person at the front desk today muttered something unintelligible to me today when I asked for a refund of my copay since the appointment could not be met because they did not order the correct blood work. They did refund my copay. Forget about calling them, all calls are forwarded to a call center in Los Angeles and you will have to listing to an annoying message that repeats every 30 seconds. It is not possible at all to reach a doctor with any questions by phone. I was scheduled for a CT scan with their PARTNER Bay Side Imaging, and they could not get the blood work done right beforehand, for their partner and their patient. This is medical care 101 folks. The first time they did not send the blood work to the lab and when I showed up for a scheduled appointment they had no idea why I was there. So the CT scan was cancelled by them and had to be rescheduled. The second time I picked up the blood work orders personally from the Epic Fail front desk and they still did not order the right blood work. I tried to call both Epic Fail and Bay Side Imaging and you just can't get through to them. I wrote an actual letter on paper and sent it to the doctor in the actual US Postal mail and it's been three weeks and crickets! I went today for a check up based on some blood work that was drawn in early August and again! they did not order the right blood work. Do not trust this clinic with your health care. You will not be treated like a patient here. They just run assets through their system to collect profit by some company located in SoCal.