Intuitive Acupuncture's Online Review Report Card

Booked a massage online and picked Kelly from intuitive acupuncture/slo massage as the massage therapist. I drove here from 40 minutes away. Property was gaited and everything locked. Sunday was an option on their website but upon looking at Google hours and trying to find a number to call, apparently they're only open a few days a week. The website needs to be updated, along with phone numbers with correct hours. Such a waste of my time.

I was trying not to write this review but this business cannot get its act together. Jonathon is good with needle placement but awful with any type of conflict or questioning of how his practice works. Around 3 or 4 months ago I went for my first "intake appointment". I can no longer find the information on their website. At the time it was clearly stated that an intake appointment was longer and more expensive than follow up appointments. I carefully filled out all the paperwork on-line, expecting to have a true intake. When I got there, Jonathon had not, did not, look at any of the forms I filled out. I started talking about the issues I was having. He cut me off fairly quickly and had me get on the table to start inserting needles. I asked if he had a towel to put under my head because my neck was bothering me. NO towel but found something that turned out to be too high. He left me with a beeper in my hand in case I experienced any problems. My neck pain intensified because whatever was put under my neck was too high. I pushed the beeper. No one came. I waited at least 5 minutes then pressed the beeper again. Still no response. I had needles in my hands, arms, and feet so virtually no mobility. I did manage to shimmy my body so my head came off of the thing underneath but I ended up in an awkward position on the table. Far from optimal while receiving a treatment. I'm pretty sure I pressed the beeper at least one more time for a total of 3. No one came. When Jonathan did finally return to the room I told him I had pressed the beeper 3 times with no response. He apologized. When he saw the position I was in, he acknowledged it didn't look good. And while I was having these issues with the head and the beeper, decided to ask Jonathan about the intake, or lack there of. I told him I was confused about the intake. I didn't feel that we had one. He asked "did I feel bette?" The answer was yes, but feeling stranded took away from the appointment and I pressed about the intake. Asking why this appointment was more money when the whole appointment lasted less than an hour, and I didn't feel there was an intake. He got defensive and said he would charge me the price of a regular appointment. I was satisfied and went on my way, hesitant to return to this person and practice. Several months later I decided to give him another try. As I said, I believe he's good with needle placement. I scheduled the appointment on the phone. No problem or issue mentioned on either side. I drove to the appointment. Was there on time. Was brought back to a room where I waited about 15 minutes. Jonathan walked in and said "I never expected to see you again. There's another acupuncturist who he thinks would be better suited to me. I can reschedule with that person for another time and day." He refused to treat me. I tried to discuss the matter with him. I was in complete shock. He wouldn't budge. On the way out I went ahead and rescheduled with the other person. By the time I got home I was so upset that I knew I could not go back to that practice and was planning to call and cancel the appointment. Before I had a chance, I got a call from the office saying I could get the appointment with the other person moved up to the next day. I let that person know how upset I was and that not only did I not want to move up the appointment, I wanted it canceled. In my mind I was very clear and mentioned I might be writing a negative review. Then the receptionist had Jonathan get on the phone with me. We got no where other than him telling me he does not feel good treating people who are not happy with his treatments. And he directly contradicted things said by his receptionist earlier. I said I was open to talking with this other acupuncturist on the phone but thought I was clear that I was canceling the appointment I had made. I did have a phone call with the other acupuncturist. He seems to be a decent guy and I told him I would see him if he were somewhere other than the same office. He told me he understood and if I changed my mind, I'm free to make an appointment. I believe we were both clear that I was not keeping any appointment that was previously made by me. The appointment was scheduled for tomorrow. An hour ago I got a reminder e-mail about my appointment for tomorrow. Less time than cancellation policy calls for. I called them immediately to say I had cancelled this appointment last week. The receptionist says but I thought we left things that you had this appointment. The appointment is now cancelled. This has been a VERY upsetting experience for me. I was trying to walk away from it and let it go. BUT having to talk to people at that office again stirred up all my emotions, thus this very long review about Jonathan and Intuitive Acupuncture. If you do decide to go to this office, don't complain about anything or make any waves or you too may be barred.

As a fellow practitioner, it was helpful to connect with Jonathan and receive his care. I am healing from a cervical neck vertebrae inflammation that happened during a car accident. When I'm under stress it flares; and flare it did. Jonathan was able to help me get it under control. Grateful!

I was charged $430 for an acupuncture visit. Part of the charge was “Medical Visit” (on top of the actual acupuncture charge) which the provider is not certified for and not allowed to bill that procedure code as per my insurance. Multiple phone calls to the provider have provided no help and a rather contentious conversation with the biller. I have since switched to a different acupuncturist at a different office and am being charged a much more customary rate of $127. That includes medical consultation, which has been customary at all my acupuncture visits except for the ones at Intuitive Acupuncture. I also was in quite a bit of discomfort during my visit with Dr. Olcutt. I have been going to acupuncture for about 15 years and can say I would definitely stay away.

Jonathan’s Acupuncture practice incorporates an osteopathic/musculoskeletal perspective that has given me much deeper insight into my chronic pain than any previous acupuncturist I’ve worked with. His work and advice are already invaluable in my recovery and correction of my imbalances. Thank you!!

The first time Jonathan stuck me with a needle I wasn’t sure if it was for me. He told me to stick with it for a handful of visits, and I’m sure glad I did. I could truly feel the benefit of acupuncture in my back as time went on. Be patient and trust the process.

Jonathan is such a good dude and is very knowledgeable, Acupuncture and cupping therapy has helped my back problems almost instantly, highly recommend!

Jonathan at Intuitive Acupuncture is amazing, I was dealing with low back pain and sciatica from pregnancy and he got me in immediately, his healing hands and patience with me during that difficult time gave me a sense of relief after the first visit. I’m still seeing him weekly through my pregnancy to make sure I continue feeling top notch and continuing to workout through this pregnancy. As a physical therapist myself, I will definitely be referring my patients to Jonathan! He’s a must see during pregnancy or any orthopedic related issues.

I am blown away by how effective my treatment was for eliminating my first trimester nausea! Jonathan, thank you so much, I am incredibly relieved to not be continuously nauseous anymore. I had tried everything my OB/GYN had suggested (eating frequently, avoiding certain foods, medication, supplements, etc) with no results. I tried acupuncture out of desperation and it relieved the nausea during the session! Jonathan put in "ear seeds"/small acupuncture needles that stay in my ears that I can press on if the nausea returns. After being nauseous for a month straight, having relief is profound. I cannot recommend Jonathan highly enough!

I made an emergency appointment when I was in town for my own wedding. My sciatica was at a 9/10 pain level and I had to get married in 2 days. I couldn’t sit for more than a minute, couldn’t take a full step with my left leg, and was in agony. Jonathan squeezed me in and spent so much time with me. Worked on me with every tool he had for as long as it took. I could tell that he was completely invested in getting me better for my big day and wasn’t going to let me leave until we had a breakthrough. He got me out of pain and into a place where I could walk down the aisle, sit for an amazing lunch, and hang out with my wife and family all night with no pain. I owe a lot to Jonathan and the Intuitive Acupuncture team. Thanks again!