Immediate Urgent Care San Pablo's Online Review Report Card

Servicio más horrible el que brindan en la línea de los teléfonos las personas que atienden no son educadas y amables son personas amargadas y enojadas deberían de contratar personas amables para atender alos pacientesLa gente que tienen para atender en la linean son mal educadas tienen un mal servicio telefónico 😡😡

This place was SOOO DISAPPOINTING ! Came in at 4, no one in the front so we went back to where the urgent care waiting room was (as we've done before) this man stopped us mid way, told us to go back and write the patient's name who was there to be seen and phone number, we were also told "once they're ready to see you they will call you, and you guys will be the last patient to be seen today because we close at 6". We go back to the car to wait to be called (which I get because COVID) Fast forward to 5:45pm as a joke I said "watch them not call us", so of course in the back of our mind the thought that was an actual possibility, so we end up calling and on the other line "we just called the last patient and we don't have this patient's name here, is she a patient here at the clinic? (4x mind you) and while waiting those couple of hours, how did the patient feel?" Basically looking for any excuse to say no to us. So what was the point of giving our information to the man then ?To be honest, this place will not even be the last resort for next time. If I can put 0 stars I would. I wouldn't even waste my time here if I were you.

This place has slowly went down hill. The supporting staff is ghetto, long wait times (1.5 - 2 hrs last 2 times I went) , I only come here when i dont want to drive to Martinez or Berkeley due to this UC is literally 2 minutes from my house . Due to reasons mentioned above please let this location be ONLY LAST RESULT

Everyone is really attentive and nice... I left there with all my questions answered

Worst hospital clinic and worst doctor experience and I would never come here or recommend this place. It waisted my time and I was waiting for half hour for some nurse to come but it comes out horrible check up with doctor. Doctor was dumb didn’t know how to tell me the health condition that I was having. I was struggling with my health condition. They didn’t even do some tests like blood test or x ray. Worst customer service too and rude. Never will come back to place ever!!!!

So it turns out that Lifelong immediate/ urgent medical care in San pablo on Vale Rd. is not immediate or urgent at all. My mom went in there today for strong stomach pain and was told over the phone that she couldn't be seen until she had a negative covid test. Who goes in there for an immediate or urgent matter and has a negative result in hand? My mom got upset and asked if people needed to die so they could be seen and the "Highly trained staff" (according to their supervisor Kevin) told her not to exagerate and hung up on her. Hung up on a person in pain instead of having empathy! They are basically getting paid to sit there and refuse service.

Doctors there need a refresher.em·pa·thy/ˈempəTHē/nounthe ability to understand and share the feelings of another.

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This review has been removed for violating our Terms of Service

Woke up with a huge toothache to the point i was just squeezing my hands just to deal with the pain. I needed help ASAP as i couldn't get a dentist appointment for another week. So i came to this clinic for urgent, and i mean URGENT care for my excruciating toothache. What happened during my visit was i had to WAIT 3 HOURS in the waiting room! Just 4 patients before me with some waiting before getting another patient in between. All while I was Just in extreme pain, other patients were looking at me with worry. As soon as i got attention from the nurse after taking my blood pressure and vitals, i had to wait ANOTHER 30 more minutes in the patients room! All for him to tell me to take your usual Tylenol Extra Strength and nothing prescribed. I told him i might need something more stronger because thats what i took and it didn't work. He hesitated and prescribed me some intermediate strength ibuprofen and thats it. All that waiting for that. I can see the doctors here doesn't take their patients care seriously. I wouldn't even give this place zero stars, this place SUCKS and i mean it! Please, if you need urgent care, go somewhere else, even if it is more farther! This place is just not worth the wait, especially if you are in extreme pain. Oh, and the staff just take up the doctors time talking with the doctor about personal life subjects. All the while there are people to attend with medical emergencies.