Mona Shaw's Online Review Report Card

Responsible health coaches.

This office is overwhelmed with patient to the point they can’t take care of the patient it is only a matter of collecting insurance money but they don’t have sense of medical obligations and take care of patients negligence is there .my mom needed a clearance for her eye surgery they took 2 weeks and when they were forced to give her found problems in her lungs regardless the clearance they should call us to take care of my mom lung problems that could’ve put her life in Danger when I was mad the advice me to go to ER .consider this negligence big time

A few of the front desk staff and the staff over the phone are super unprofessional, immature and rude. This is the location at 1366 7th Ave in San Pedro. Especially the gentleman that works there. They intentionally screen the calls by looking at the caller ID and either don't answer the phone or immediately place you on hold and never come to the line. Yesterday I called and was immediately placed on hold (this is the 3rd time that has happened). I used my husband cell phone and the jerk answered the phone in Spanish. Once he realized it was not a Spanish caller he stated, "oh, I thought you speak Spanish". What kind of racist nonsense is that? There's no point in filing an office complaint because the "office manager" doesn't return the calls or never receives the message. I was contacting my doctor for an urgent situation and was told that I have an appointment with her in a week. I had to visit another doctor to take care of a situation that could have caused a stroke. I will figure out how to file an official complaint outside of their office. The only reason that I go here is because my doctor of 25 years moved here. DO NOT GO HERE!!!

Dr. Shah's facility rivals full hospital services! Three office managers on the front desk keep appointments moving in promptly. Lexus checks vitals; Meegan recorded notes; Pamela did the Ultrasound, and Lexus did the blood test and EKG. Those needing testing receive top service: a skilled team of seven use advanced instrumentation. Dr. Shaw's concern for the patient is tops. My wife and I just visited the office where she received a blood test, EKG(heart) and Ultrasound(lung/organs). Instruments are tied to their computer system for follow-up.Dr. Mona Shah is to be commended on building such a great medical team and office! Everyone there is cheerful, happy, friendly, but most important, they are all medically skilled and professional.

I wish that I could give her less than 1 star. Mona Shah is a monster that didn't care enough to do simple tests on my mother. When my mom went to get a biopsy on her breast they couldn't believe how big and dense the mass was. The thing is that the so called doctor just never cared about whether my mom lived or died. She is collecting money for doing nothing. If the mass is cancer, then she has blood on her hands. I hope that people read my review and take it to heart. The only reason my mom got a mammogram was because I finally had enough of Shah and sent her to a real doctor. Please be careful and don't trust that monster with the lives of anyone that you love.

I want to leave a poor review for this Dr. And her practice. Wait time to speak with someone in office is horrible. Half the time you are connected with the answering service and never get a call back. Have to call several times a day to remind them you have called several times. Very unprofessional. Dr. Is very pleasant, but office personnel needs to be better.

I was assigned this doctors office by Medi-Cal insurance. It's ironic that they claim to do chronic illness management, but that is the farthest thing from the truth. They have absolutely no understanding of chronic illnesses. I was assigned physicians assistant Kimberly Hua within this office. She had no understanding of my sleeping disorders and abruptly took me off of the sleeping pill that I had been on for many years, and desperately needed to be able to have basic function in life. She didn't even wean me off of it slowly, she just abruptly stopped it and it triggered an even worse new sleeping disorder. When I found my next doctor, he was appalled that she had forced me off of a medication that was working so well for me for so long at a stable dose, and done permanent damage to me. My new doctor had to not only put me back on the original sleeping pill but raise the dosage incrementallu, higher and higher until we could get me stable again so I could regain the ability to sleep, and to be awake, to bathe, and be able to do basic functions like prepare food for myself instead of languishing in bed in a state of misery, unable to care for myself. My née doctor had to compensate for the newest sleeping disorder that was triggered by Kimberly Hua taking me off of my sleeping pill. I was stable for MANY YEARS on 1.5 mg of my sleeper, and after she abruptly stop the medication I needed, I developed Irregular sleep wake rhythm disorder, which was terrible. I was never awake and never sleep and always in a state of being half awake and half asleep. I couldn't drive I couldn't function or do anything to try to find a new doctor. It was a brutal time. My new doctor had to put me back on that 1.5 mg and keep on increasing it a little at a time ntil we found a dosage that could control the irregular sleep wake rhythm that she triggered- and I now I'm stuck taking a much higher dose of 4 mg instead of 1.5 mg, due to the newest and worse sleeping disorder. I never would've had to go up so much if it wasn't for her taking me off of the 1.5mg so quickly, instead of slowly weaning me down.

Prompt, courteous and professional. Seen many different doctors here with short wait times and always great.

I don't even know where to start!!! The office staff is absolutely rude to patients and their family members as well as Dr. Mona Shaw! If you ask simple questions regarding anything they blow up at you and treat you like animals. I thought it was their job to answer questions regarding health issues. Dr. Shaw has refused to return any call for years now, even when the patient was hospitalized, she has no concern or regard for her patients and their family members. She is only concerned with making money off the patients by billing their insurance. She and her staff get offended when you ask any questions whatsoever, they take it as if you are questioning them as medical professionals, which is not the case at all. My family and I have had nothing but grief since Dr. Mona Shaw has been my mother's primary caregiver. As of today I was notified that the doctor has resigned as my mother's primary medical doctor for no reason what so ever and has left me and my family scrambling to find another primary care doctor during a pandemic. Absolutely no consideration for her patient who is suffering with pneumonia as we speak. How can anyone treat their patient this way. I don't know what to do and hope we can find my mother a new doctor. Absolutely disgusting how she and her staff treat human beings. I would not recommend this Doctor to anyone!

I would always come to monthly appointments simply for a rx refill for meds i had been on since middle school and she insisted on seeing me monthly to write this rx, which is annoying, but i understand. Anyways, i would always show up on time and would be forced to wait in the lobby for at least a half hour and then in the room anywhere from a half hour to an hour before seeing Dr. Shaw. The final time I went after waiting over an hour in the exam room i stuck my head out to ask if I'd be seen soon and was yelled at by dr. Shaw with things I would never say to anyone in a professional setting. I couldn't even believe what came out of her mouth. Please do yourself a favor and find another doctor who respects her patients time and treats them with dignity and mutual respect.