John Muir Physician Network's Online Review Report Card

I had a knee revision surgery for INFECTION which went ok however the HELL started when I went upstairs to my room. 😕 The floors were dirty Tray table had dried up food stuck on the side The surgery site leaked all into the bed I informed the attending nurse but she didnt clean blood off leg or the surrounding surgery site.. she just covered up the mess with another leg wrap😟 nor was I checked on unless I rung the Call nurse button.It bandagewasnt changed out until 9am the next mornin by the morning shift and they were Angeles Mercy Maria. They had taken off that 1st bloody layer cleaned area and secured my knee.Maria then stripped all nasty linen off of the bed and replaced it with fresh linen. Mercy gave me medicine and helped me into bed. The care and attention helped me to get out of 👉🏿👉🏿👉🏿👉🏿FLIGHT MODE💯💯💯💯💯.. thanks ladies

Severely understaffed. Took me 1.5 hrs to get an XRay that took 5 mins. There were 34 elderly patients waiting along with me. Unacceptable

I went to San Ramon ER today and had a really good experience.  All of the staff I had interactions with were very kind and professional.  Hoping I dont have to go back but if I ever do I know that Im in good hands.  I really appreciated their care.

I would just like to commend the Emergency Room at SRMC. I was in the area on vacation and developed such severe abdominal pain and vomiting that I thought I might have apendicitis. I went to the hospital and the staff couldnt have been more professional thorough and nice. Turns out it was just a severe IBS episode but they went through a battery of tests to make sure it wasnt anything more serious. I felt well taken care of which I cant always claim in my home state of Texas. Its a little scary going to an unfamiliar hospital out of state but I would recommend SRMC and Dr. Amanda Stephenson and the nurses and staff to anyone.

Update July 192021Here are the charges for 1 night stay at this hospitalEntered as emergency based on doctor referral and was kept overnight for observation. 1 MRI 6 blood tests and thats itThis is CRIMINALTotal Charge$81454.00Special care unit$12073.00Laboratory services$10370.00Ekg services$1347.00Diagnostictherapeutic imaging$44988.00Pharmacy$2690.00Physical medicine rehab$439.00Emergency room$9547.00And you ask why our health care system is failing?This place is OLD and the facilities need updating badly. This is a sign of corporate greed in NOT spending to keep the place up. I was particularly concerned with how DIRTY the rooms were. Ive included photos.And this is what is visible imagine what is not visible Cobwebs around all windows and corners. Floors were disgusting and extremely sticky. Furniture broken andor damaged. It seemed like a 4th world hospital room However in fairness the staff nurses and patient care team were very professional and hard working.

This place and the lack of communication between doctors and administration is terrible. Furthermore this hospital needs to treat every patient with respect no matter what there socioeconomic status is. Hey San Ramon regional educate your doctors and administration on the Frontline special called The health care divide. I will tell everyone to avoid youre hospital because of the bad experience with a family member being cared for with your medicore care and taking money.

Staff members there are patient and friendly. However as many existing reviews stated billing definitely is on the crazy side. I was in ER for 3hours after all the labs and blood draw they couldnt figure out what went wrong and asked me to follow up with a PCP??????Now a month later I received a bill close to $20k after insurance $2k+ out of pocket. Please dont blame it on bay area pricing. Several years back at a different bay area facility a ER visit ended up with a 2day hospital stay costed me less

My relative was recently hospitalized here and Im very shock to see the lack of maintenance of this place but more concerning is seeing mice roaming around. This is really concerning since rodents can catch and transmit viruses. I let staff know and there response was that management was aware but nothing has been done. I will never bring my family here.

I wish i could give them ZERO star. The worst experience in my 27 years of life with a medical provider. Im literally baffled by the bill i received from this hospital. I slipped on the wet floor and my left shoulder was hurt. Immediately my husband took me to emergency room around 2 am as i screamed in agony and they charged us 5738$ bucks just for my left shoulder XRay 2 Views. The reports resulted strain on left trapezius muscle. Dr. Amanda Stephenson suggested me Lidoderm 5% patch 1 Ibuprofen 600mg tablet 1 Norco 325mg tablet for temporary pain relief. Dr. Amanda did showed up saying that its a strain on muscle after making us wait for almost 22.5 hrs but with NO REPORTS. We knew there would be an obscene bill for going to ER but we had no idea just how shocking it would be Could the bill really be that huge just for a 20 min visit and just for an Xray and 2 tablets. I really got stuck with this whopping bill which cannot be affordable.

I delivered my third child at this hospital in April. The nurses are so kind and compassionate. They made sure I knew everything I needed to know when going home with a newborn. They answered all of my questions with no problem. The nurses made me feel comfortable and welcome throughout the whole experience. I am so grateful for that because I was a little worried after reading some of the reviews on this hospital. I am so glad that was the case because I couldnt be happier about the outcome