John Muir San Ramon Regional Medical Center's Online Review Report Card

I had a knee revision surgery for INFECTION which went ok, however the HELL started when I went upstairs to my room. 😕- The floor's were dirty- Tray table had dried up food stuck on the side- The surgery site leaked all into the bed I informed the attending nurse but she didn't clean blood off leg or the surrounding surgery site.. she just covered up the mess with another leg wrap😟, nor was I checked on, unless I rung the Call nurse button.It (bandage)wasn't changed out until 9am the next mornin by the morning shift and they were Angeles! (Mercy & Maria). They had taken off that 1st bloody layer, cleaned area and secured my knee.Maria then stripped all nasty linen off of the bed and replaced it with fresh linen. Mercy gave me medicine and helped me into bed. The care and attention helped me to get out of 👉🏿👉🏿👉🏿👉🏿FLIGHT MODE💯💯💯💯💯.. thanks ladies

I would just like to commend the Emergency Room at SRMC. I was in the area on vacation and developed such severe abdominal pain and vomiting that I thought I might have apendicitis. I went to the hospital and the staff couldn't have been more professional, thorough and nice. Turns out it was just a severe IBS episode, but they went through a battery of tests to make sure it wasn't anything more serious. I felt well taken care of, which I can't always claim in my home state of Texas. It's a little scary going to an unfamiliar hospital out of state, but I would recommend SRMC and Dr. Amanda Stephenson and the nurses and staff to anyone.

Staff members there are patient and friendly. However, as many existing reviews stated, billing definitely is on the crazy side. I was in ER for 3hours, after all the labs and blood draw, they couldn't figure out what went wrong, and asked me to follow up with a PCP??????Now a month later I received a bill close to $20k, after insurance, $2k+ out of pocket. Please don't blame it on bay area pricing. Several years back, at a different bay area facility, a ER visit ended up with a 2-day hospital stay costed me less!

This place and the lack of communication between doctors and administration is terrible. Furthermore this hospital needs to treat every patient with respect no matter what there socioeconomic status is. Hey San Ramon regional educate your doctor's and administration on the Frontline special called The health care divide. I will tell everyone to avoid you're hospital because of the bad experience with a family member being cared for with your medicore care and taking money.

Update July 19-2021Here are the charges for 1 night stay at this hospital!Entered as emergency based on doctor referral and was kept overnight for observation. 1 MRI, 6 blood tests and that's it!This is CRIMINAL:Total Charge$81,454.00Special care unit$12,073.00Laboratory services$10,370.00Ekg services$1,347.00Diagnostic/therapeutic imaging$44,988.00Pharmacy$2,690.00Physical medicine & rehab$439.00Emergency room$9,547.00And you ask why our health care system is failing?-----------------------------This place is OLD and the facilities need updating badly. This is a sign of corporate greed in NOT spending to keep the place up. I was particularly concerned with how DIRTY the rooms were. I've included photos.And this is what is visible, imagine what is not visible! Cobwebs around all windows and corners. Floors were disgusting and extremely sticky. Furniture broken and/or damaged. It seemed like a 4th world hospital room! However, in fairness, the staff (nurses and patient care team) were very professional and hard working.

I wish i could give them ZERO star. The worst experience in my 27 years of life with a medical provider. I'm literally baffled by the bill i received from this hospital. I slipped on the wet floor and my left shoulder was hurt. Immediately, my husband took me to emergency room around 2 am as i screamed in agony and they charged us 5738$ bucks just for my left shoulder X-Ray (2 Views). The reports resulted strain on left trapezius muscle. Dr. Amanda Stephenson suggested me Lidoderm 5% patch, 1 Ibuprofen 600mg tablet, 1 Norco 325mg tablet for temporary pain relief. Dr. Amanda did showed up saying that it's a strain on muscle after making us wait for almost 2-2.5 hrs but with NO REPORTS. We knew there would be an obscene bill for going to ER but we had no idea just how shocking it would be! Could the bill really be that huge just for a 20 min visit and just for an X-ray and 2 tablets. I really got stuck with this whopping bill which cannot be affordable.

Emergency room was a nightmare! My hemoglobin was down to 6. 2 they gave me blood transfusion then Dr. Chandra called a GI doctor in insisting I have a colonoscopy they kept insisting until I was released the next day. I explained I was on blood thinner Cumadine and was afraid to have any internal bleeding or a stroke! They kept insisting on having a colonoscopy they seem to forget all about the reason I was admitted because of my low hemoglobin I asked to be discharged and Dr. Chandra threatened that I will be billed for my stay at the hospital and the insurance will not cover it!

Facility and staffs are friendly, but I went in emergency, on Friday morning, they took a few x-rays, doctor on duty showed me the tiny bone fracture on her cell phone.They charged some $7,500 bucks. After my insurance, I am ended up with $1,700, out of pocket. Called billing and explained my financial situation due to Covid-19, no room for any bill reduction!!

They called me last week to take a lady to her physical therapy class.

Poor service