Richard I. Gracer's Online Review Report Card

Phone number is disconnected

I had been with Dr. Gracer for over 10 years and then he retired in 2017.  I haven't been able to find an all around general physician since!  So glad he has returned. He takes the time to listen and discuss - as long as you do your research and homework!  He is excellent resource for prolo-therapy and PRP.He's helped me with pain management without drugs. I would recommend to everyone.  Not sure about the 'new organization' that took over after he left, but I'm hoping they have worked that out since he has returned. And I'm not fond of very many PA's actually - anywhere.

Ummm be very very careful. This business is a legal "trap house" (drug dealing home).Be careful Dr. Gracer has written papers saying suboxone should be used as an antidepressant. He wants you addicted to something he prescribes. $$.He is a moron he is retiredbut still making that trap house cash. Be careful these drugs are not very successful and will become a trap and major expense for you. These drs want a life long patient addicted.

Love theThank you guys for all the care and effort..Together we WILL get this done!!🌸

I have been going to the San Ramon office for many years. My original doctor was Dr. Gracer, who retired in January 2018. The doctor I currently see is Dr. Ganga. I had a very special relationship with Dr. Gracer, and my relationship with Dr. Ganga is also very good. She is an excellent and thorough doctor. In addition, the office manager Dorrie is excellent. My issues are not with the office in San Ramon. The office in San Ramon has been owned by Integrated Pain Management, which is based in Walnut Creek for approximately 2 years. IPM owns a number of pain management offices throughout the area. Since the purchase by IPM the way in which the patients are treated has gone completely downhill. The staffing levels have been reduced dramatically. While the remaining doctors and employees at the San Ramon office try their best to provide the highest level of care, I do believe that patient care is not the top priority of IPM. Prior to Dr. Gracer's retirement the most my appointment was delayed was by 5 to 15 minutes. Now the wait time averages 45 minutes to an hour. The single most aggravating issue is that you can no longer call the San Ramon office, and speak to anyone there directly. When you call the San Ramon office an IPM employee based in Walnut Creek answers the phone. These people know nothing about you, or any specific needs you might have that only the personnel in San Ramon would be aware of. Because of this arrangement, I recently had a situation that could have been resolved in 5 minutes or less. Instead it took over 4.5 hours to resolve the problem. I had to drive from Walnut Creek back to San Ramon, and then return to Walnut Creek in commute traffic to correct the error. In most cases a patient is seeing a pain specialist because they are in severe pain. When a pain patient has to sit for an hour to see a doctor, or spend hours calling and driving to resolve an issue, some additional consideration needs to be taken to accommodate the patients unique needs. From my experience in dealing with IPM it appears that their priorities are to maximize profits over the needs of the patient, and the staff made available for patient care. I know that other patients are having the same issues based on the comments made in the waiting room. I want to be very clear, the office in San Ramon is doing it's best based on the guidelines imposed by IPM. I believe that if IPM cared about patients care, more emphasis should be placed on needs and adequate staffing levels to serve the current and future patients in a humanizing manner.

Dr Gracer used me as a guinea pig for years! Poking me and stabing me like a mad scientist. He told me there was only one last result a spinal stimulator. He said he had done thousands of them. So in 2010 I let him do it and your awake during the procedure. So halfway through I here uh oh! What does he mean uh oh? I start freaking they put me to sleep. When i woke I felt like I had been hit in the head with a bat. He tore my dura! They set surgery for the next day where the crappy back dr stitched it instead of putting a shunt in now I have spinal migraines for life. Gracer bumbled like a baby to my mom I did this to her! Yes and you should have retired then. Instead hospital records were erased and hes friends with malpractice lawyers. He screwed me in more ways then one.

To update everyone, Dr. Gracer retired.  The phones forward to IPM (Walnut Creek) b/c he'd joined them in his last few practice years.  In general, they don't return calls.  (Will post details about my experience with them on their thread, if/when time permits.)

I tried to get some help from the behavioral health branch and got a machine so I left a vm in the am and one that day in afternoon stating I needed help and would like to speak w someone as soon as possible. Someone did not get back to me for over two weeks and when they did it was by text that they said "we're here if you need us". Really?? I would have been DEAD if I needed their help!!

I referred a client to Gracer's office for help with an opiate problem. She needed immediate help and they did not return her call for over two weeks. She left them numerous  messages. When they finally called her back she let them know she found help somewhere else, the woman returning her call said "well we're here if you need us!" Horrible follow through.

This review has been removed for violating our Terms of Service