Albert Antonyan, MD's Online Review Report Card

Just wanted to give an update...first of all, thank you to the back office manager who read my initial review and related my frustration to the doctor. Thank you, Dr. Suong, for addressing my concerns with your phone call. Also, thank you, Liz, for following up with me afterwards. I appreciate all of your help and in resolving my earlier frustrations.

If I could give this practice ZERO stars, I would!! Some of the reviews about the office staff at this place are TRUE! THEY ARE OUTRIGHT RUDE!! I was supposed to return in October but I've just canceled my appointment after many unsuccessful attempts in getting my message to the doctor because the back office staff are unhelpful, not courteous, and just plain disrespectful. When I asked for their help ( through 5 different phone calls) in relaying a message to the doctor for an alternative medication, all I received was back talk and disrespect!! Done with this office!

I have been here a few times for an ipl and absolutely love it. I see Goli Parsa and she is so gentle and does such a great job. My skin looks amazing & I'm getting compliments all the time. She's also recommended some skin care products that have done wonders. I do get Botox and fillers from her as well and I have to say, it looks so natural!! I look and feel really good. I am very happy.

Lied to me, said there was no fee for a consult. Charged me $125 on the way out! Ruined my day. Staff don't know what they're doing. Do not go here.

I waited two months to get a consultation for a cancerous spot I received several calls and texts about this appointment up to the day before. I had to miss a class I am taking, just to find out when I arrived; this office is not accepting my health insurance anymore. I was told sorry. The office should of informed my a long freaking time ago, so I could get another referral.

Dr Albert Antonyan has helped me. I am of Irish decent And have had 20 skin cancers.Many dermatologists. Dr Albert is the best. Be polite to his staff he protects them.Classic old school doctor even though he's younger than my son. Denis Joseph Hickey.

I typically like to write only good reviews. I was prescribed a chemo cream for my face December last year. But because my employment would not allow me to be out of the sun for six weeks min. I had to start it this December. The expiration of the cream was middle of next year so no issue there. The issue is after finishing the 14th day my face looked terrible. I wanted to do a follow up just to be sure I could stop applying the cream and could I use a zinc sunblock moving forward. Instead they booked my appointment I waited in the waiting room and then the little office for the doctor. The nurse came in and proceeded to tell me I need to go through the whole referral process again just to get two answers and make a co-payI am very upset that they did not tell me when I made the appointment and that our medical community resorts to this Customer Service. Will not be going there again nor recommend them. I would be happy to remove this if I could get these two answers.

I only like to write good reviews but this was not OK. I was prescribed Chemo cream (Flouroracil) for my face 12 months ago. The cream has a expiration of March of 2022 so because my employment would not allow me to stay out of the sun for 6 weeks minimum I started it Dec 3 2021. All was well and day 14 as Prescribed, my face looked bad and wanted to go in for a follow up. Just to be sure 1. It was on track. 2. I could stop applying the cream and 3. Is is OK to use a zinc sunblock now? Instead they had me come in wait for doctor which was quick and then wait in the small room for him. The nurse came in and said I needed to start the whole referral/co pay process again to see him for these questions. Poor customer service. They should at least of told me when I first called to come in. Very sad that some of our medical community get away with.I will be happy to remove this with a 2 min answer of my questions!

Also the scar on my back is huge. For a stage 0 melanoma should've been a small scar now I have a 5" x 2" scar on my back. My dad had stage 2 taken out and they cut out way more skin and barely has a scar. Hack job.

I love Sarah Frazier. Very sweet and reassuring. The front office employees are great and friendly also.

I am a returning patient and a cash paying customer. I walked into this clinic and the receptionist found my file. All I needed was a prescription which would take 5 minutes but the lady was so rude and antagonistic I had to leave but after a week decided to come back after a week to make an appointment. The same lady could only give me a date in 5 weeks and said they were totally booked up so I left and went to another clinic where I got an immediate appointment. I would never again go back to that place.

I am a returning patient and a cash paying customer.   I walked into this clinic and the receptionist found my file.  All I needed was a prescription which would take 5 minutes but the lady was so rude and antagonistic I had to leave but after a week decided to come back after a week to make an appointment.  The same lady could only give me a date in 5 weeks and said they were totally booked up so I left and went to another clinic where I got an  immediate appointment.  I would never again go back to that place.

If I were eating our experience with the Dr Soung o would give a 5.If I were rating the girls (women don't act like they do) I would give a negative rating. They are down right RUDE and disrespectful!!!!

I just got a call that the DR. appt. I've had scheduled for month and have been anxiously waiting, has been canceled 2 hours before my scheduled visit! I thought this was a group and if one of their doctors calls out for the day, the other doctors could cover? So now I have to wait another 6 weeks before I can see the Dr.  Oh, but if I canceled I would be charged!

I just got a call that the DR. appt. I've had scheduled for month and have been anxiously waiting, has been canceled 2 hours before my scheduled visit! I thought this was a group and if one of their doctors calls out for the day, the other doctors could cover? So now I have to wait another 6 weeks before I can see the Dr. Oh, but if I canceled I would be charged!

Great experience ! Short wait time . Shawna is awesome ! Got my skin condition under control . Dr Baron also great . Took care of skin cancers . Thanks. !! Also nice office staff!

This was my daughter's first dermatology appointment ever. We saw Stephanie Clark, PA-C & she was great. She had a great bedside manner & understood that my daughter felt very uncomfortable. She was quickly able to lighten the mood & made my daughter feel more at ease. Thank you, from a grateful parent!

I had a confirmed appointment for Dec. 28. I have been getting numerous reminders by email and text prior to arriving for the appointment on Dec 28. I arrive and they tell me that they called me on Dec 4 and left me a message to cancel because the NP is on vacation. I never got a call or a message. Dec 4 to December 28 is still enough time to try and contact me directly, or at least try to call me on Dec 28 so I don't waste my afternoon coming to see you. Terrible service and not even an apology because it was obviously my fault. Do not go to any doctors office that does not care about their patients and their time. Find a better dermatologist. I will be!

Sarah Frazier is the best dermatology PA you can go to in Orange County .She is really nice and sweet.She is not rude and has a soft hand while doing your check up.You guys need more people like her .Shes good at what she does .

Dr. Jennifer Soung is amazing. I've seen about 60 dr's for my skin and autoimmune issues over the past 10 years, and she is one of the most knowledgable, compassionate, and patient dr's I've ever had. She provides options for people like me who have tried everything for their chronic eczema and feel like we have no options left. She was easy to get a hold of when I had questions about my medications or flares.