Altamed Medical Group - Santa Ana's Online Review Report Card

Always horrible slow workers and always say dont have appointments and have walk ins wait over 3 hrs to get attended Dont even answer their work phones very disapointed and angry

It’s disappointing that the patients appointment times are NEVER respected. I have been waiting for an hour after my “appointment” scheduled time and this happens every time i have an appointment. What’s the whole point of making an appointment if we get seen whenever the doctor feels like it? This is very upsetting because the staff is friendly but the way the perform is so unprofessional.

Extremely unprofessional and the wait is horrendous they told us an hour wait and we waited for 2 hours without being seen. My Gf has a second degree burn on her back which he came to get checked out and the staff in the waiting room was exceedingly unhelpful and couldn’t even tell us exactly how long or how many people where infront of us. We ended up leaving without being seen. If I could give a review without giving stars I would

Friendly great service going above and beyond. I came in to urgent care late on a Friday sick and despite the wait less than expected I was registered and helped to some water and an ice pack for my hot head. From the receptionist at the desk to the nurse and doctor I was very pleased. They were kind and cared. Customer service like this is really a hard find.

Horrible clinic the staff does not communicate with each other. I drove for an appointment that was made by Alta Meds Call center last week. Before heading out to my appointment I received a call from altamed however they did not leave a message regarding the call so I show up to my appointment and they told me that since they dont have any lab orders they cannot see me. Then I asked the front office if they can pull up my chart to see if any lab orders were sent in or saved in my chart and she finally says oh yes theyre in the chart... But says she cannot accommodate me at this time.. This is now the 2nd time I made an appointment where they Denied to see me when they were the ones who scheduled my appointment.. does not make any sense Why would the call center agree to make an appointment if the clinic does not agree??????????? Please make sure to train your call center againtrain your staff to leave messages and communicate with patients. Lastly what topped it all off was when I was heading out of the clinic there was a family with a little girl that was walking into the clinic and I noticed the security guard looking at the behind of the little girl and so I thought maybe he was looking at something else however when I walked past him I turned around to look at him and his eyes were fixated on my 8year old daughters rear so I told him please dont look at my childs body..

I made an appointment before reading the reviews and felt hesitant coming in. Fortunately my wait time was not what these other reviewers experienced. After checking in I was called in after 15 minutes. I scheduled my pre op with doctor Patrick Geisemann and he couldn’t have made me feel more comfortable. He thoroughly explained the results of my bloodwork and encouraged what I needed to do to better myself. There was a small issue with faxing over paperwork but was corrected immediately

Been here waiting for three hours this is ridiculous dont ever come to this urgent care

Staff is friendly but if u show up without an appointment expect long hours of wait time to get seen

Big lady at the door is is rude as hell shes so impatient and unorganized . So unfriendly and unprofessional.

Very unprofessional. First they mixed my information with another patient causing confusion on both ends. Second I received a Covid test on October 5th its now October 23rd and my results are still pending.