Luis A. Chanes's Online Review Report Card

We just received great customer service from Ms. Melina. She is so compassionate, answers all questions with a smile (even under a mask), and one can see she does her work with a wonderful attitude. My mom is elderly and I saw how Melina was patient and genuinely happy to help her. Thank you, Dr Chanes, for having great staff.

made appointment 1 month ago.. show up on time only to be told that the staff had not logged my appointment. waited two hours to be seen but gave up. people have to work and do things in their day, they cant be sitting around waiting when it was their mistake. this place is really unprofessional do not recommend

This review has been removed for violating our Terms of Service

I can’t believe what a great experience I had with Dr Chances and his co workers. Fast, Easy, Friendly, and Talented. Everything went smooth and I now can see distance and read without glasses. And the colors are fantastic! I never felt a thing. My Cataract surgery was painless and super fast. Pacific Hills Surgery Center we’re the best also. Samantha went above and beyond to make my experience great, and I can’t say enough good things about the rest of the staff. Dr Chanes knows his stuff! I highly recommend him.

He's okay if you want to wait 45-50 minutes for a 3 to 5 minute visit with him. The office did not seem busy but it's not the first time I waited a long time to see him. No access to internet while you wait; nothing to do but sit and sit and wait.

Don’t go here. Very bad services. They never on time with appointments. You will hours just to sown 5 lousy minutes with your doctor. I’m surprised that they are still in business. People needed to speak up or file a complaint with the medical board for over bookings.

Is Dr. Chanes aware of how much money is he losing due to Rosa, her main front desk attendant, and her poor customer service? I don’t know why these people do not care about having an outstanding customer service. It is already hard for some of us to make several appointments for ourselves, our parents, children, and other loved ones. But she just make things worse, not letting us talk and explain the situation. She just keeps on talking and talking. She’s so rude and doesn’t care about the patients’ needs. I will just find another doctor. If this doctor doesn’t care about how bad they’re treating his patients, I hope he cares about losing money. As what I can see so far based on other poor reviews, this doctor is already losing money. This office staff needs training.

I got a lens implant for cataract last week, R eye. So far, my vision us greatly improved, I've worn glasses since 8 years old! The typical halos and dry eye, that take a few months to dissappear. I am going back in 3 weeks, for my L eye. I found Dr. Chanes to be kind, knowledgeable and he put me at ease.

La cita de mi papá era para las 9:30am llegamos a las 9:30am estuve esperando 45 minutos le pregunté a Elizabeth que ya pasaron 45 minutos me contesta usted me debería de haber preguntado cuando le hice la cita que a qué hora iva a pasar a tú papá culpándome a mi por yo no haber preguntado esto esta muy mal piensan que por qué mi papi tiene medical lo pueden tratar mal Mi papi tiene 82 años nunca a usado sus servicios médicos y el trabajo por más de 50 años en este país que frustración espero que no vuelva a pasarle a nadie pero por las dudas pregunta a qué hora te van a pasar just saying

Dr. Chanes is the BEST!! He was so professional and knowledgeable and he really took his time and examining my eyes and answering all my questions. He was kind and caring and I can tell he truly cares about his patients and give them excellent care. I would definitely recommend Dr. Canes.