Sanford L. Ratner's Online Review Report Card

They forgot the extract one of my wisdom tooth,Had to go through another procedure when my dental office contacted them because they were shocked to find they did not remove one for some reason(it was their referral). The original dental office agreed to give me a discount due to this, this ended up pushing everything back and I was not too happy as you would know since it's not a pleasant few months after the extraction surgery is complete. Went back a few times due to excruciating pain during healing, was taken care of quick and they were at least accommodating.Imagine if this was another procedure, and they simply "forgot" to do a procedure. Maybe there were miscommunication, procedures were professional and painless due to anesthesia. I blinked and it was over for both times.Dr. Tran kept checking up on me, she was very accommodating unlike other staff there.

Dr Ratner was recommended by colleagues (I am a medical professional) so I went in with expectations that I would be met with good care. I came in for a wisdom teeth consultation; it was a second opinion because I just wanted to be sure about my wisdom teeth decisions. He looked at my x ray and told me my wisdom teeth had to go. He did not even look in my mouth. He rudely said to me that it was clear that I did not want to follow his recommendations of removing my wisdom teeth and that I would suffer the consequences of such, although I simply asked for a clear explanation of why my wisdom teeth had to go. The duration of my appointment time with him was probably less than 5 minutes. He has terrible bedside manner. His dismissive attitude made me realize that if I had any complications whatsoever from wisdom teeth removal, he would certainly be just as dismissive of me if not moreso. This consultation made me greatly appreciate the kindness, compassion and clear explanation that my original oral surgeon consultation (Dr Jeffrey Nguyen in Irvine) offered me. I will definitely be returning to Dr Nguyen for my procedure instead! I was just shocked how rude Dr Ratner was when I met him. Dr Ratner's office itself was nice, efficient and I suspect his colleagues are kind, but I came out of the office wanting to cry after meeting Dr Ratner.

If I could hive zero stars I would. The Doctors Ratner and Tran are nice and undoubtedly competent but the offices (2) are dysfunctional. I drove there at least 5 times in preparation of my daughters oral surgery to be done when school was out for the summer. First we saw Ratner who said my daughter did NOT need bone grafting for preparation for implants. Then Sally submitted for a prior authorization with bone grafts. I inquired why he said one thing and the auth something else. She got shitty with me from then on. All I asked for respectfully was an explanation. Sally told me it would be so much work for them to take equipment to the hospital to do my kids procedure and acted like she didn't want the Dr to be bothered with it. I called my kids endocrinologist to see if her procedures could be done there she gave me specific instructions said yes and I informed Sally. She said she would talk to Dr Tran as Dr Ratner was no longer an option to do my kids treatment. We drove from Riverside yet again to see Dr Tran . Dr Tran said they'd get her scheduled sent a rx for pain meds and antibiotics to our pharmacy which we have! She never got scheduled I called Sally who said yeah we aren't treating your child we are busy. I said does this have to do with the fact my child has high functioning autism? She denied that but said Dr Tran is busy . Needless to say the medical ethics of this office is questionable. Sally is not nice and parents of children with ANY special needs should run fast and far! I have been a pediatric RN for over 30 years have adopted 3 special needs children, regularly go to CHLA, CHOC, Loma Linda and Cedars Sinai consistently and have never ever been treated like this! Them messing with us delayed my daughters dental care and kept her from getting her implants before she's in her sisters wedding. Shame on them. All I can say is treat others as you would like to be treated.

Dr. Tran and her assistants were amazing. I was nervous because I knew I had to have a tooth extracted but helped calm my nerves and made sure I was okay before they proceeded. Dr. Tran also called me later that evening to check on me. Would definitely recommend her to family and friends! Thank you!

The DR Ratner is nice but he's staff seems to have a bad day everyday of their life like they hate working or they all have a monthly period everyday they look at you like you're not a human they don't say hi nothing I just had my surgery a day after I'm literally in pain I can't talk my mouth wire shut and this Martha asking me bout appt yell at me and said I can't understand you just say it out loud!!! Ohhhh you are lucky I can't talk that time or I'll give it to you she shldnt work with public she shld work in a cubicle Bec she's not friendly and she hate people I spoke to Dr bout this matter I hope he do something bout it Bec your staff ruin your reputation I want to recommend my friends but forget it being a patient care like me you shld have compassion and empathy no matter how skills you are if you don't love ppl your work is nothing useless

I am so grateful for Dr Ratner, I am honestly surprised to see some of the negative Yelp reviews. My daughter had surgery over two years ago. Yes we happen to be out of network and indeed I was not aware of it before coming into the office but the truth is that is not solely the responsibility of the office to inform patients, it is also the responsibility of the patient to inquire and get educated before. My daughter and I were already therefor the appointment so we decided to go through with the initial consultation and I am so glad I did. Although we were out of network I decided to go through with Dr Ratner. My daughter had an invasive Jaw surgery And Dr Ratner did an amazing job. He knows what he's doing and what he is talking about and perhaps that is why some patients/reviewers think he has a bad attitude but the truth is he has gone to school for a very long time and he knows exactly what he's talking about and knows and communicates what you should expect as a patient. I don't understand patients who come in expecting to be told what they want to hear. Dr Ratner is a perfectionist and that is the type of doctor you want doing surgery in your mouth and face. He was always nice to us and he deserves to act like he is the best oral surgeon in OC because in my opinion And from our experience he truly is!

Dr. Ratner and his team don't even deserve a 1-star rating. I had the just wasted 2 hours of my time this morning showing up to Dr. Ratner's office only to find out that they were going to charge me $397 for a consultation because they are out-of-network. I was not informed during my appointment scheduling on the phone that they would need my medical,NOT dental insurance information, and there would be consultation fee. They failed to do their due diligence. I had made an appointment about 2 weeks ago, on the phone with one of their staff. She asked me which location I prefer. I told her that I prefer to see Dr. Ratner at their Orange location. A week later, they called to reschedule my appointment due to a conflict schedule at their office. In addition, I was not informed that they don't accept dental insurance, only medical insurance. They asked me to fill out the new patient form online. I told them that I prefer to fill it out at the office and I would arrive a little early before my appointment. Then I received a text message for my appontment reminder. Their message indicated, "not sure which office?" I typed "confirmed, Orange office". A second text message was sent to me this past Tuesday. Then another one this morning before my appointment. They sent out the same question, and my response was the same THREE times! I arrived at their Orange office, but I was told to go to their Santa Ana office, which added an extra 10 minutes. After I arrived, they gave me a new patient form to complete. I gave Maria my dental insurance card. It wasn't until then that I was informed that they don't take dental insurance, only medical. I just wasted 2 hours of my time out of my work schedule for less than mediocre service, shuffled around, and to be told that I would have to pay $397 for a consultation! I informed both my dentist and orthodontist not to refer their patients to Dr. Ratner's office.

PAIN FREE, no swelling and fast recovery so far!I've been putting off getting my 4 wisdom teeth pulled 10+ years and was only forced to because I was getting really bad headaches(impacted wisdom tooth) I could no longer tolerate. But after my interaction with Dr Tran, I had the complete confidence and trust in her to get it done. She was really knowledgeable, professional and her kindness and friendliness really put me at ease. I just got THE FOUR pulled out today(8/6)!! The whole process took 30 minutes. It felt more like 3 minutes being sedated. No joke! They will hook you up to a heart rate monitor(sticky circles with cords), blood pressure cuff and IV so wear a low cut, short sleeve and loose fitting top. When you wake up your completely confused..."They did take a nap? Did I drool? Did they already take them out? What time is it? Where are they taking me now? What happened?!" So weird! The actual process was so quick and groggy, I don't really remember much and I don't know what to say but...DANG, why did I wait so long?!?! After the surgery they take you to a recovery room where your guest is welcome to wait with you while you get your bearings back. Dr Tran checked on me 3x and last one she took out the gauze and checked the cavities (holes) and once cleared she helped put new gauze in and walked us out. Post Op Care:I drank a protein shake with meds(fill it before hand) as soon as I got home and I iced(but before hand) 20 minutes on and off the whole time until now (12:03pm) and took meds on the clock with a protein shake. Dr Tran recommended eating food before meds so you don't get nauseous. I switched out gauze(cool and wet) every hour the first 2 times and I was still bleeding. The 3rd and 4th time, I switched it with tea bag (black tea, cool, wet, no need to brew, one on each side, bite firmly). After 4 hours the bleeding stopped and I was done. Dr Tran even called in the evening to check on me. The whole day today, including getting pricked by a needle(I'm afraid of needles), was completely pain-free and when I got home I was pretty much back on my feet doing the usual(avoid any strenuous activity for now) cooking dinner, washing dishes, laundry, bathroom, shower, watering plants, taking out trash, walking around the house and yard and going up and down stairs. I was tempted to go for a run if it wasn't for the ice pack wrapped around my head. Pretty much back to normal!!! It's amazing! I really should have done it sooner! With the easiness of recovery so far I don't see tomorrow (ppl say it's the worst) being an issue. I'm so happy with the results today and I definitely recommend Dr Tran! I look forward to my follow up appt next week with her. They take Delta Dental. Only 3 issues(Orange location):1. Appointments start late. I arrived 20-30 minutes early and both consultation and surgery appointments started late by at least 30minutes. As a person that is terrified(childhood trauma) of going to the dentist and needles, those extra minutes waiting....really starts to take a mental toll when your trying to focus on slow, deep breaths and stay calm and resisting the urge to and run out the door screaming. 2. With covid19, they should have had patients fill paper work in the office (It's a lot of info. submit online) and submit and then wait in the car and called us in (our pediatric dentist does this) when they we're ready. The waiting room was small and filled up with quite a few people(not 6ft apart). *Especially with the long wait.*3. Confirm X-ray is on file before patient's consultation. My original appt was the first week of March. I called my dentist and told them to send my X-rays. Second week of March, I canceled appt due to covid. I assumed they had had my X-ray on file. Three weeks ago, I rescheduled my consultation appt for last week and it wasn't until half way during consultation they realized they didn't have a copy of my X-ray. So the receptionist called and waited for my dentist to send over the xrays with no luck. After 40 minutes of waiting, Dr Tran generously offered a free X-ray. Bless her heart. Remedy: The reception should have physically checked for the X-ray in my file before my consultation at least the day before or morning off. It was such a waste of time for us and the doctor. If they had checked and let me know there was no X-ray on file, I would have picked up the X-ray myself or asked my dentist to send it again before the appointment. An easy fix. Even with my minor complaints....Dr Tran would still be my go-to for future oral surgery if need be. I won't wait 10+ years this time.

Let me start by saying what everyone who meets this guy will realize he's a pompous A-hole and its his way or the highway. He's rude and condescending. You would think with the A-hole attitude this guy fronts, he would be the best surgeon in the county. No. He's mediocre at best, going by the reviews. Stay away from this guy like the plague. Don't waste your time here. You will thank me!

Wonderful Doctor surrounded by helpful caring staff. Good attracts good.When you have trouble in your mouth you want to feel comforted and guided and taken care. If that is what you are looking for, you are at the best place. Thank you .