Uc Irvine Health's Online Review Report Card

My insurance led me here to see my new PCP, and I was surprised with how they were keeping it clean on the inside. The cons are it's not in a safe area, homeless people are right outside although there is security. You also have to wait in a lounge area first before your appointment, most likely to receive paperwork for your appointment but it's an extra step. Great doctors and care.

This review has been removed for violating our Terms of Service

It took me 2 weeks to reach them. It was very very complicated and they transfer me to different departments and each time I got different information. Thanks to my logic I was able to find the right one myself. No responses for phone calls and left messages. So, I visited them. Finally, I was able to find the office STILL try to make an appointment and they said it take 9 months waiting list just to get an appointment. I filled their new patient form they gave me and that is all. No confirmation, nothing. I wont be surprise if they trash it. I got it, they signaled me "Do not bother us". It was a very bad experience. Looking for another option.

A 9 month wait for new patients is ridiculous. If someone is trying to find answers and assistance, this is too long to wait.

Best clinical services in Orange County. Wonderful staff, doctors and amazing patient care.

Don’t go here. Spoke to a scheduler in Nov about getting an appt for my daughter and sent my packet back in December. She told me that it takes about two months to get an appt. I called back in Dec and never received a phone call and then I called in Jan and someone named Pedro called me back and left a message that was unintelligible on my voicemail. Called back again and he told me that a scheduler would call me in 4 months to schedule and appt when I have already waited two months. When I questioned why he didn’t leave that in the message he said he didn’t know but it would be four months before he would call me back to schedule an appt. I asked why it took so long to get an appt and he responded that someone reetired. So, apparently whoever retired must have ran the place because nobody knows what they are doing.

I have been calling them for last three week and left many voicemails no one called me back , I’m so frustrated

9/19/19: It is too hard to contact them. I have been calling them for two weeks. Nobody pickup the phone. I believe that EDD or DMV has better contact service.9/27/19: Finally, I talked with staff and submitted new patient package. They told me I should wait 6 weeks for the review11/14/19: New patient package review was done. And I got a new authorization from my insurance for my son developing test. Yes. They still... never pick up the phone.11/20/19: Fortunately, the staff picked up the phone for the scheduling. She told me the earliest date is 1/28/20! What!! My insurance authorization effective date is around end of December 2019. Now... I do not know what I have to say...

Doctors their are uber-fantastic, but unfortunately the staff is uber-awful. If the doctors their weren't as great as they are and just mediocre, I would not hesitate to switch to another doctor. Yes the staff is that bad. Their level of unkindly behavior is just appalling; particularly at the frontdesk? You will be treated as if you were bothering them. Just ask other parents you'll meet in the waiting area.

We were given the run around here. We were put on a waiting list for over a year and a half. Phone calls were never returned. When I finally talked to someone they said my daughter was too old to receive services. The director was rude, lacking respect, understanding or compassion for the hoops special needs parents have to jump through to obtain help for their kiddos.