Uci Family Health Center - Santa Ana's Online Review Report Card

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Susan Samueli Integrative Health

Pharmacy here is terrible in dealing with transgender patients. It started off with always using the wrong name despite their being a preferred name, then it was always a supposed issue with prescriptions. Always “yes we can get that ready for you” but somehow always run into some miscommunication between pharmacists. We have dealt with this pharmacy for a year now. They must not understand what it means for a transgender person to miss their dosage of hormones, and the effects of this on their body and mental health, as they hardly ever had the medication ready in time for when it was needed, despite regular calls to make sure that it was. We would be ensured that it would be ready, yet when it came time to pick it up they wouldn’t have it.

I received fast service and all staff was friendly. The only thing that was not the best was the parking situation. They have limited spots at the center and additional parking across the street . On a rainy day it would be much convenient to park near the facility.

World class care....LOL. The doctors are 2nd rate at best especially in the neurological unit and especially when it comes to EPILEPSY. The care I have received there is horrible. BEFORE coming to University California of Idiots I had gone TEN YEARS without a seizure. in the last 3 years I've had FIVE. Why??? Because my previous Epitologist had retired. And in the past year my "Doctor" kept increasing my medication. I'm currently trying to work with her and maybe...lol she will listen to me for a change. But I doubt it because she's a pill pusher. 💊. I've had this illness for 44 years and I know more than she does. I've had it longer than most of the people who work there have been alive. Cross posted.

My insurance led me here to see my new PCP, and I was surprised with how they were keeping it clean on the inside. The cons are it's not in a safe area, homeless people are right outside although there is security. You also have to wait in a lounge area first before your appointment, most likely to receive paperwork for your appointment but it's an extra step. Great doctors and care.

Doctors are nice but they have the most horrible system here. They take forever to see you and I've been a patient since 2016 but I've literally waited hours just to get a little thing checked. I have no idea why in such huge hospital? I've completely stopped going here and been going to urgent cares when needed. Appointments are a month later :(

The worst place I ever see. I waited more than an hour even though I have an appointment. I want to know how long will be the walk in.

I have visited this place a couple times and the staff are always friendly and professional. I have never encountered rude doctors and nurses they always make small talks to me which makes me feel comfortable. When walking in, there is someone always there assisting people where to go for whatever floor/section they need to find. When checking-in they have many windows in the lobby so you never wait long to get assistance there are also plenty of seats available if it does get pack. Most of the interior I have see were clean and organized. Some of the furnitures are updated and it has a modern vibe to it, while some sections looks like a traditional hospital with the 80's furniture. Everything was in order and I felt comfortable being a patient in the clinic as they took the time to keep the place in top shape. The staff I have came in contact with have always answered all my questions and they were patient and resourceful, they were welcoming even when it was super busy. One of the great things about this place is the parking structure directly next to the clinic. It is a four level structure and there are always parking at all times of the day. There is a ticket you get before parking and you can get it validated inside the place. The clinic building might be a little tricky to find there are so many buildings surrounding it that I got lost looking for the actual front entrance. The sign is not visible from the street they are posted on the side of the building facing the parking lot. The place never got busy from all the times I have been there, I have only been in the morning never in the afternoon hours. In the morning hours there were never any wait at the front lobby windows - since there were only a few people in the AM I always go straight to the window and the service is quick and efficient.

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