United Medical Imaging Of Santa Ana's Online Review Report Card

I saw the 2.0-star rating before coming here and honestly thought, “It can’t really be that bad.” Unfortunately, after my experience today, I understand why people have left negative reviews. The woman sitting at the front desk was polite and courteous however the girl who took my mom to the back came off as rude. What bothered me most, however, was the interaction when my mom was taken to the back. The woman who came to get her did not introduce herself or explain anything. I walked in behind my mom, and instead of politely explaining the facility’s policy, she simply said in a rude tone, “It’s just going to be her.” I completely understand that some facilities only allow the patient in the back. That is not the issue. The issue is how you communicate it, especially when you are dealing with someone who may need a family member to help translate or feel comfortable in an unfamiliar medical environment. Something as simple as, “I’m sorry, only the patient can come back, but I’d be happy to help communicate with her,” would have made a huge difference. Medical imaging can already be stressful, especially when you are accompanying your mom. Patients and their families deserve to be treated with patience, kindness, and basic respect. Unfortunately, the experience left a very negative impression on me. I hope management takes these concerns seriously because professionalism and compassion should be part of the patient experience—not something patients have to ask for.

My experience was great! Staff very friendly and helpful. The office was very clean . I would recommend them to friends and family. Thanks for your great service!

Very very bad place. Such horrible experience

Todos. Los. Profesionales Para tener lo mejores Resultados para tu Salud

had another great, fast, and easy appointment for my MRI thanks to ASHLEY and BREANNA! Great service and super friendly and nice. thank you!!

Great medical facility for ultrasound, and mammogram and X-ray

This place LIES to patients when the patient requests a copy of their scan results, we were told that their CD burner is not working, I needed my results at the Downey location and they said their burner was not working then they said go to the Santa Ana location,and I went 40 miles away to Santa ana, then they said that their burner doesn't work either, then they said go to Huntington Beach, one office worker said "yes the burners do work it's just that they didn't want to help" you at those offices, another worker stepped in and said let me do it and took over the situation and helped me get the CD with the results. ,how strange , an MRI business can't maintain their CD burner. The front desk workers at the Santa Ana location need to have more compassion towards the patients because the patients are ill, a simple CD at the end of every scan should be a given ,and they should not be given the runaround.

If I could give this company a minus 5, I would. This company puts the patient LAST!!! I previously had breast cancer. I had the lump removed it was stage 1, in 2024, thank God. My primary doctor referred me to this company over 6 months ago. I have had a total of 3 appts and each time this place turned me away for a follow up mamogram and ultrasound. The first 2 times was because my primary didn't write up the referral right. Why didn't United contact my primary to discuss the paperwork rather then telling me to go?? The 3rd time was today because I didn't have the records for my previous cancer. I contacted the hospital (out of state) to fax them to United but they didn't get them today! I left a message for United to call me about this issue yesterday and NO RETURN CALL!!! So, once again I was sent away on today's appt. They could easily done the testing today and compared to the history records when they arrived. To be honest this company really doesn't give a damn about the patients. If you don't fit into their little box of rules, they'll gamble with your life!!!!! They should be shut down.

Very nice facility technician was very helpful very informative staff member working the check in was very nice very helpful sorry I forgot your name

Not coming back here again. I had a bilateral breast ultrasound 3 weeks ago and the report isn’t ready yet. I needed it for today’s appointment. Also when I had the exam it took over an hour when normally they so it within 20 minutes. I was nude from the stomach up under the AC FREEZING, I asked for a blanket and they gave me a sheet. When the exam ended I got a cold sore from being under the AC and my breast hurt so bad for days afterwards.