Emergency And After Hours Dental Care's Online Review Report Card

A remarkable person and dentist. Very nice experience and recommended a periodontist for follow-ups. He also gently and subtly adviced me to clean my teeth more often. Will keep that in mind.

Anybody in a emergency situation with a tooth should definitely go see Dr. Rolfe. What an absolute marvelous experience. You will be dealing with a true classic highly experienced professional that knows his stuff in and out. I called at 5:30 and got to his office around 6:00 pm. I was out with my problem solved in less than 30 minutes. Most important is the confidence Dr. Rolfe instills in you by explaining clearly every option and steps to resolve the issue. I can't emphasize more what a great experience it was.

Im currently visiting out of town from Denver and was in need of an emergency appointment. I decided to go online and found this dentist. Although he seemed very professional something seemed off about his tone etc so even though my gut was telling me not to book an appointment, I did anyway. He didn’t ask any insurance info, my name, anything. This seemed off! I went back online and found someone that seemed very professional and asked all the appropriate information before my appointment. I thankfully was able to get the work done! Thank god. While I was at the appointment this dentist contacted me numerous times and proceeded to leave very nasty and rude messages. I have copied and pasted the message. Trust your gut! Don’t go to this guy!! “ I can't quite believe that you would return my call as soon as possible so I'm just telling you if you have more problems with your teeth ever And I'm the only one that's available. Please don't call me OK…”

Excellence care in a time of need. Dr Rolfe and his staff are amazing, thoughtful and kind. They are available when everyone else isn't (nights, weekends etc). I'm so grateful for them.

The negative reviews here are really surprising to me. This man is a local legend for the emergency dental care provided to our community and his clinic in Afghanistan that he has kept going despite brutal resistance from the Taliban. When I needed him last week, he had my back. I called him at 9pm, and he told me to meet him first thing in the morning. He quickly diagnosed the situation, gave me pain and antibiotic meds on the spot and referred me to a specialist that took my problematic insurance. He even gave me free nutritional beverages (similar to Ensure) since I hadn't eaten solid food for 18 hours.

The negative reviews here are really surprising to me. This man is a local legend for the emergency dental care provided to our community and his clinic in Afghanistan that he has kept going despite brutal resistance from the Taliban. When I needed him last week, he had my back. I called him at 9pm, and he told me to meet him first thing in the morning. He quickly diagnosed the situation, gave me pain and antibiotic meds on the spot and referred me to a specialist that took my problematic insurance. He even gave me free nutritional beverages (similar to Ensure) since I hadn't eaten solid food for 18 hours.

What an absolutely wonderful experience! I had a dental emergency on a Sunday and Dr.Rolfe was able to see me right away. Sabrina was amazingly kind and helpful and Dr. Rolfe diagnosed my problem quickly and fixed it. I truly can’t thank them enough. This is the best place!!!!!!

Dr Rolfe, a very kind old style man and passionate with his job. If you need an emergency teething treatment, I highly recommend Dr.Rolfe. He will take care of you from answering phone call to treating your tooth himself. Haven't seen any doctor like Dr.Rolfe for years. Nowadays you will need to make appointments, talk to receptionist, go thru different steps of paperwork, bla bla bla...then you can finally get your tooth fix. But with Dr.Rolfe it will be done quickly and happily!

I would love to recommend that every city needs a Dr. James Rolfe, but this man is one of a kind and we need to just be happy he is here serving our community of SB/Goleta. I had such bad tooth pain, I thought I could make it until my appointment on Monday morning, but it got to be too much. Dr. Rolfe’s assistant answered the phone happily on a Saturday at 4PM! I was stunned. She said “Let me see if he can take you at 6.” I was even more stunned. The being stunned affect lasted all the way until the end of my appointment when Dr. Rolfe expertly numbed me in around 15 minutes and extracted my wisdom tooth in under 5 minutes with absolutely zero pain and in a rather urgent situation of pain/discomfort he remained calm with decades of experience at his disposal. Something my usual dentist was not able to do. Thank you so much for doing what you do Dr. Rolfe and company!

My brief experience with this man was nightmarish and I’m surprised to see that he’s reviewed well by some people. I called him at midnight in utter agony and he proceeded to viciously chew me out about how I essentially deserved everything I was going through, how he had nothing but contempt for people like me who ignored their pain for too long and now had the audacity to wake him up out of a deep sleep. Granted, his basic point about my dental neglect was true, in principle. But his delivery was that of a soulless ogre. And I don’t expect him to be any better in whatever cruel and condescending reply he’ll offer up to this criticism, if his past retorts to unfavorable reviews are anything to go by. This man has clearly forgotten the Hippocratic oath, if he ever deigned to take it in the first place. Thankfully, I finally got over my depression and anxiety disorder enough to return to my regular dentist, Heath Montgomery, one of the kindest and most conscientious—and non-judgemental— professionals in the field. He has since gotten me back on track and my past trauma that kept me from getting help is finally abating (I suffered from severe dental neglect as a child and the resulting years of treatment to amend it were plagued with painful and botched procedures.) Unlike with some of the other complainants, I was never even asked about whether I carry dental insurance (I don’t). However, I would have been more than happy to pay his fees out of pocket, whatever they would have been. But, for some reason, this ‘Dr. who turns away no one’ couldn’t even be arsed to inquire about my level of coverage. He simply wanted me to know that I wasn’t worth his time. Again, while the crux of his message—that he couldn’t help me—was true, how hard would it have been to deliver it firmly but professionally, without resorting to ugly personal abuse? I suppose I was expected, in my state, to intuit that ‘24-hour emergency dentist’ meant ‘But only if I’m not in a foul mood.’ (I suggest Dr. Rolfe include a note about his mercurial temperament in his website, a ‘caveat emptor,’ if you will. That way, people in vulnerable positions may be forewarned that they might, if unfortunate enough to wake him up on the wrong side of the bed, experience the good Doctor’s arbitrary punishments on TOP of their physical pains.) He informed me that I likely had a raging, antibiotic-resistant infection and that it wasn’t his problem. ‘Go to the emergency room,’ he barked. After reducing me to a puddle of tears, he abruptly hung up the line. As mentioned above, I am finally taking care of my teeth again after years of lack of self-care. Thank goodness I didn’t allow Dr. Rolfe to terrorize me into allowing myself to further decline, as is not uncommon in people with dental phobia who get berated by heartless and unprofessional practitioners. If you are suffering intensely, I suggest you just go to the emergency room and bypass this despot. P.S. I find it rather appalling that he touts his humanitarian work abroad whilst shaming the poor and ‘indigent’ who lack insurance back home. Shame on this man. P.P.S. If you don’t want your ‘reputation ruined’ by bad reviews, Dr. Rolfe, perhaps practice a bit of self-restraint and don’t act magnanimously toward some whilst utterly savaging others. In other words—and you shouldn’t have to be told this at your advanced age—GROW UP. ~signed, a disgusted and infuriated patient let down by your hatefulness and cruelty Edited to add: I am not surprised that Dr. Rolfe takes no accountability for the way he treated me. Perhaps our kindly Dr. Jekyll was sleep-walking when he answered the phone and has no recollection of Mr. Hyde taking my call. In any case, his own responses to poor reviews speak for themselves: telling a patient her suffering is ‘karma in action,’ etc. (See attached image from YELP). As I said earlier, the sure way to avoid poor reviews is to not mistreat the people who come to you for help!