Sansum Clinic's Online Review Report Card

Doctors have been great since day 1, for the most part front staff is great it has been on few occasions that we receive substandard quality service. With that said keep in mind that the front staff is not representative of the doctors here.

Infant took COVID test on Monday, rapid test. It’s Wednesday and they still don’t have Dr note. They know we need note to get back into daycare. Urgent care took 20 mins in and out the door with other kid last week. Frustrating. Changing doctors and clinic.

My son wasn’t feeling good. I was very worried he is 2. I went to the ER the night before I didn’t feel heard. I called them to check in with his primary dr. The women who answered phone was exactly what I needed. I felt heard and like my concerns were taken seriously. They fit me in that day even though my regular dr who we love, Dr Nimmons wasn’t in. We saw, Dr. Mendoza. I was worried. She also has we very helpful. And I felt heard. So I had a very good experience. I usually don’t write reviews. I really appreciated the care my son received.

I wish I could I give this a zer0

Top drawer.Had cataract surgery, could not be any smoother.

Was planning on switching from Kaiser to Sansum Clinic. Made a new patient appointment with Dr Engrstrom. They gave me a phone number to call to have my records transferred. After more than 3 weeks and a half of dozen calls and messages nobody has called me back. Left another 2 messages for the supervisor in charge of records Laurie Gutierrez. Still no response.If this is how they treat you from the beginning i'll take it as a signa nmd find another doctor/clinic.  I have had better service at the DMV.

This place has good and bad staff. In general the MD's are good. They do provide Specialty MD's that no town has an ample supply of. However, there is now a major problem. They no longer accept patients outside of Santa Barbara County. I believe that this is illegal. This involves discrimination against patients by their place of residence.I have seen some MD's in the past, but they refused me to be grandfathered in. I do not live in Santa Barbara County. I believe that they are in financial trouble. This status is not uncommon with private clinics nationwide. Part of the cause is very poor reimbursement from Insurance Companies, especially Medicare. I will complain to the State Medical Board.

Sansum Urgent Clinic at Hitchcock is fantastic.  If you are sick and get there before they open you can be seen very quickly.  The very skilled doctors and nurses are excellent.   I'm am always so pleased with care the I or my family members receive.

Not a fan of bullying parents into medical interventions they didn't agree too.  You can't sign a PBE for one parent and then turn around and not give one to the lady with the brown skin.  Are they easier to bully? (not cool) Hear the parents, inform... don't bully.  Stay away if you have different beliefs and opinions than the pharma Nazis do!

Awful patient care, call it no care in pediatric department. Can never get in touch with pediatric MD for my child, walk in with a fever for a 5yr old over 100F and nurse goes sorry we are done for the day at 11.30am. Walk into their urgent care department in their same waiting area and their wait time average 2 hours, still waiting and there are only 4 people waiting here. Wish we had more options in Santa Barbara!