Vna Healthserenity House's Online Review Report Card

My father recently had a 5 night stay at Serenity House. It’s a beautiful location and property and he got his own room. He was left alone most of the time with nothing to do. There is a library which he went to the first day, but didn’t like the 2 books he chose and no one thought to ask him if he liked them or provide him with anything else to do. I visited daily, and the first day the staff delayed my visit for 30 minutes attempting to get him in a wheelchair “for me.” Though I appreciate the gesture, it delayed my visit by that long while I stood waiting in the parking garage. After that, they kept him in his bed for the next 4 days, so he arrived back home with bedsores. It’s not an ideal place to house someone for respite care who’s mental state is sound enough to be bored and who needs a little physical and mental stimulation. My mom, his caretaker, now feels incredible guilty she took respite time off because he’s in a worse state than he was before admitted.

Serenity House over-charged for my family member. My family member stayed one night from 3:30pm in the afternoon to 2pm the following day. The cost should be one night but they charged two nights. They said it counts two nights because of afterwards midnight. I don’t see the clear description on the agreement I signed. It is unreasonable charge, and I am told even if I agree or not, that’s their policy. Ridiculous experience!!!In addition, the social workers are the worst social worker in SB. I emailed and called them several times and requested to help to complete my State Paid family leave form from the doctor. It took 20 days to send back to me, and it has already passed the deadline to submit the Physician certificate. Very disappointed and frustrated !I met Cottage hospital social workers and Patient Service social workers in SB, they are very supportive and helpful.

Beautiful place but overall did not like the experience of how they took care of my loved one. Rude

Beware of their visiting rules during Covid: their website says the pandemic has caused them to limit visitors to “2 visitors per room” (understandable), but when you arrive they tell you that it’s actually “2 visitors per room PER DAY” (and they do not budge on this policy). They also only allow those 2 visitors between the hours of 1-5 pm, so patients are alone the majority of the day/night during their final days, which is heartbreaking. Had we known this we likely would have opted for in-home care so we could spend more time with our loved one. We’ve asked them to update the website with this info so people can have all the info before deciding on Serenity House, but so far it has not been updated so I thought it was important to write this review.

Nothing good yet

The whole staff helped our family during a difficult time. They were amazing with my father and our family and made his passing peaceful. It is a beautiful facility.

I was disappointed in the care my father received here.

My friend went here when I could no longer care for her. The place is beautiful and very peaceful. The staff were very good and took really good care of her. It gave me comfort knowing her last few days on this earth were as good as they could be. She passed very peacefully 17th of January. I will always be grateful to the visiting nurse and all the staff from VNA Health for all their kindness and support during such a difficult time.

My father in law was there in his last stages of life, battling cancer. Serenity house has a fantastic staff, as he was well cared for with very kind, considerate and knowledgeable staff. The place is beautiful but has a very homey and comfortable atmosphere. The whole family is super grateful to have this place in a time of need.

Regret ever moving my husband there. Voiced my concerns about a couple incidents and never got a call back after they were suppose to investigate. Called about a month after my husband passed to inquire again and 7 months later still no call.