Instant Urgent Care's Online Review Report Card
Instant Urgent Care
4.3
Average Star Rating
1738
Total Reviews
129
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Based on the experiences shared, it seems there are quite a few mixed reviews regarding your visits to Instant Urgent Care. Here are the key points gathered from the feedback: Positives: - There are multiple mentions of polite, friendly, and efficient staff, including receptionists, nurses, and doctors whose professionalism and bedside manner are appreciated. - Several patients had prompt and effective medical consultations, with some praising specific providers like Dr. Kaur and PA Matthew Felix for their attentive care and thoroughness. - Many appreciated the ease of appointments, short wait times, and efficient service for their visits. - The facility is noted for its cleanliness and organization, and some patients expressed satisfaction with the overall experience and stated they would recommend this urgent care to others. - Convenient location next to a pharmacy for filling prescriptions. Negatives: - There are significant concerns regarding billing practices, including unauthorized charges and recurring charges set without consent. - Instances of discrepancies in medical records, incorrect diagnostic information, and poor communication during visits. - Reports of rude staff and inadequate attention from doctors, with some patients not feeling heard or properly cared for. - Complaints about difficulty in contacting the clinic by phone or email, especially for resolving billing issues. - Negative experiences with wait times despite having scheduled appointments, leaving patients feeling frustrated. - A few instances of medical mismanagement were mentioned, such as glue being inappropriately used for a lip laceration, which led to further complications. Overall, while some patients had positive experiences, there are significant areas for improvement, particularly in billing transparency, communication, and certain elements of medical care. If you're considering visiting this urgent care, it might be beneficial to weigh these aspects and possibly have direct discussions about billing and care policies prior to your visit.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Instant Urgent Care's Reviews
Very nice, helpful and courteous.
Reviewed On Google
very slow service and I got prescribed with over $2,000 medicine of which I had to pay half. Walked in today two times for prescription update but never responded back to my requests. I am very disappointed in their service. I am not sure how much my symptoms can get worse without the antibiotics.
Reviewed On Google
Very efficient and great place. The P.A. was patient and interested in addressing all my concerns. Thankyou!
Reviewed On Google
Great!
Reviewed On Google
My doctor was very caring and thorough
Reviewed On Google
Walked in, was seen within 20 minutes and got the help I needed!
Reviewed On Google
Dr. Felix and his staff are amazing! I am always greeted with a smile and a helping hand.
Reviewed On Google
I had a very bad experience. This location has no real doctor just physician assistants treating you. I went there urgently with pain and left the clinic with more pain than I came in with and my issue not getting solved. The person who treated me was Matthew Felix who was a physician assistant not even an MD. No licensed doctor or MD even appeared once to tAke a look and the physician assistant kept treating me all the time which I found out later. The physician assistant thought a minor surgery would solve my issue and he performed that procedure but he couldn’t solve my issue and I suffered immense pain undergoing that procedure without my problem getting solved. They don’t know what they are doing. They just operate on you as if you are like a guinea pig.
Reviewed On Google
Matthew Felix is super patient and very knowledgeable! He took time to answer all my questions!
Reviewed On Google
Very professional, timely, and efficient.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
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