Lily Nourmand's Online Review Report Card

Update 6/5/22: Upon recently logging into the MyChart portal after seeing a new doctor, I noticed there was a "documentation" entry from February 8th, 2022. How interesting? That was the same day I had a problem with the front office about scheduling an appointment through the Mychart portal. I opened the documentation notes and low and behold the person I spoke with over the phone that day Cynthia, has taken it upon herself to add notes regarding our interaction. These notes paint a false narrative, were not added by my doctor, and do not in any way pertain to my medical well being. Cynthia has her name attached to the documentation, listed as Cynthia H. I think it is grossly unprofessional to have a front desk worker/scheduler add any notes to a patient's medical profile on the Mychart portal, that are not pertaining to patient health. Notes regarding a bad interaction on a telephone call have nothing to do with one's health. These types of notes should be entered into one's file in that specific office, not on the Mychart portal. Even after the numerous bad interactions I've had with front desk workers there, they have never added notes regarding these interactions to the Mychart portal, only Cynthia H. This kind of unprofessional behavior solidifies that I have made the right decision to move on from this office. I ran into Dr. Lily Nourmand in person last week at a birthday party and she was very pleasant as always. Again, it's unfortunate that front desk workers have the ability to ruin relationships between doctors and their patients.

After being with this doctor for over 20 years I will be finding somebody else. The front desk workers that she has been hiring since she moved to this new office years ago have been utter disappointments. The nurses are wonderful but you cannot bypass the front desk workers to just work with nurses and doctor. I've gotten into more arguments, been told more misinformation, yelled at, talked over by these women in this office than by any other healthcare workers before. Their unprofessionalism and lack of compassion shows they have no business being in healthcare. Whoever was working the front office today, February 8 at 1:30 PM needs to go through training again. Talking over patients and treating them like your children is no way to speak to an adult. Especially an adult seeking medical attention. My last straw was the fact that I placed a request for an appointment through the MyChart app asking for a women's wellness visit. I got a call this morning telling me that I could not have an annual physical because it was outside of my insurance period of once every 12 months. Not only was I not requesting a physical but I left notes in my appointment request for a Pap smear only. When I called to discuss what was going on, yet another argument ensues with front desk workers there. Whoever deals with appointments on Mychart in their office is incompetent. Every single time I have placed an appointment request through the MyChart app I have had problems. There's no way to speak to the doctor without making an appointment. That is not OK. I have to make an appointment to ask my doctor a simple question? I think not. It truly is unfortunate that front desk workers can be responsible for the relationship between patient and doctor or be responsible for the break up of that relationship. A big thank you to Cynthia in the front office for being the last straw and ruining a relationship of 20+ years with this doctor and myself.

The best doctor I could possibly wish for. She is amazing!!! Dr. Nourmand, her father, has been my son's Doctor for 16 years and we love them both. It is a blessing to us to have find you both. Thank you!!

The best doctor I could possibly wish for. She is amazing!!! Dr. Nourmand, her father, has been my son's Doctor for 16 years and we love them both. It is a blessing to us to have find you both. Thank you!!

The best doctor I could possibly wish for. She is amazing!!! Dr. Nourmand, her father, has been my son's Doctor for 16 years and we love them both. It is a blessing to us to have find you both. Thank you!!

I am a long time patient of Dr. Nourmand - for almost 2 decades. She cares alot about all of her patients and their well being. I highly recommend her.

I am a long time patient of Dr. Nourmand - for almost 2 decades. She cares alot about all of her patients and their well being. I highly recommend her.

I am a long time patient of Dr. Nourmand - for almost 2 decades. She cares alot about all of her patients and their well being. I highly recommend her.

The best decision concerning my medical care and that of my wife was to switch doctors to Dr. Lily Nourmand. She is professional, caring, detail oriented and listens. We both had thorough new patient medical assessments. Dr. Nourmand has a network of highly competent specialists in the St. John's Provident health system. They are conveniently located nearby her office. Dr. Nourmand is the kind of doctor you would always wish you could find. She follows thru with details. Our quality of life has already improved and we truly believe we will have many more healthy years ahead because of Dr. Nourmand's expertise and caring. Her staff is efficient and pleasant and the office is clean and neat including the reception room. When I saw a 3 star review, I was very surprised and felt compelled to express my opinion. Her good name in Santa Monica goes back many years. We referred numerous Dental patients to Dr. Nourmand. The feedback was always positive. My wife and I both highly recommend her. And one more item that is important. We find that the Provident online medical chart system makes it easy for us to review our test results, and much more. We couldn't be more satisfied with the Provident Health System as a whole.John S. Bettinger DDSPast President,Dental Board of California

We miss the doctor as a person, she is ver nice but went to Cedars for a better outcome