Ucla Health Santa Monica's Online Review Report Card

They could NOT care less.

With UCLA Health it's basically impossible to book online. If you do book online, they'll cancel your appointment and try to get you into their endless phone tag loop which will end with you being booked with another doctor than the one you intended to see (even though said doctor supposedly has availability). How I miss NYC and the Mt Sinai system. I have no idea how this clown car of health system has won awards and accolades.

I am tired of being treated like a medical #. I am rarely if ever addressed by my name, I’m never contacted about my test results. Maybe medicine has just become a very impersonal business!

The office said they took my health insurance, they did not, and I got slapped with a 600$ bill for a physical, which should cost 0 as preventative health. What a great reward for trusting UCLA! Neither customer service nor billing were able to offer anything other than "an apology," even with the email thread as evidence. So cool! Edit: It's been three weeks since UCLA's reply below, I filled out an online form with the link they provided, and no one has reached out.

First and foremost, this has nothing to do with Dr vigil. At least I don't think so. He's been my doctor for years and I think he's compassionate and kind. I have already filed grievance with UCLA regarding my experience with this person but I figured it deserved a Yelp review as well. KIMBERLY answered the phone when I needed help the most. KIMBERLY had attitude before I even told her my name. I barely have a voice, and she treated me as if I was yelling at her. I tried to explain the situation and I asked to speak to one of the managers there just so I could get what I needed done without using my non-existent voice over and over again. (I'm trying to be on vocal rest right now.) I had just experienced a terrible time at an urgent care after being told by my doctor that I should go to get a chest x-ray. It was a terrible experience and I was panicking. KIMBERLY met me with nothing but attitude, speculation, and pure disrespect. There was a zero consolation, compassion or kindness in anyway. I was begging for her help. I was not rude to her in any way. I was simply explaining the situation. Apparently, she was having a really bad day, or she hated me for no reason. She thought she hung up, but in reality this woman is too stupid to hang up the phone. So I heard her and EVERYTHING she said about me. I am someone she doesn't know, has no reason to disrespect or hate, when I heard her complaining about me to my doctor. It turns out my doctor WAS in the office and she proceeded to tell him LIES. I also heard her tell the rest of the office "not to transfer me to management" because I was "trippin" and "yelling" over the phone. That's interesting because I have laryngitis. How am I yelling over the phone? I heard HER YELL about me and complain to her co-workers about me for over 5 minutes straight. I couldn't believe what I was listening to. I immediately hung up the phone as soon as I realized she was done talking about me, and I called right back. I told her that I heard everything she said because she didn't hang up the phone. I told her I would be reporting her. She responded with what you can imagine. She acted as if I was the one who was wrong and disrespectful and told me she would no longer be taking my phone calls. That's interesting. She's the one that answers the phone. In no way did I disrespect her- not even close. She felt the need to disrespect me and speak poorly about me instead of help me. I am insanely sick. I have never been this sick in my whole life. I just wanted help. All she did was give me judgment, and as far as I'm concerned gross negligence and disgusting behavior. As I said, I have already filed a grievance against her. And I hope to God she's held accountable. Miss KIMBERLY please remember that you work at a doctor's office. I don't know who hired you or why they hired you. But I hope you no longer work there for much longer. People in my position and other sick people deserve respect and compassion. You showed me neither. And for that I will show you neither. Have a nice life.

DO NOT COME HERE. They told me that I was covered by insurance, and was not at all. Now I am dealing with numerous phone calls from my insurance and the clinic. Charged me $400 per session- NO JOKE. I never write reviews, but I feel incredibly inclined to warn whoever is coming here to watch out. Not worth it. Go somewhere who values your time and looks out for how much it will cost you. Unprofessional, will never return.

High quality medical services, but consistent problems with billing and general administrative needs. Usually, I skip running routine medical visits through my insurance and pay cash upfront. However when I would do this at UCLA, they would give me a set price that I would pay. Then, they would give me a bill for double or triple that amount months later, because "the insurance adjusted the price." Stop running all the visits through the insurance, and then billing me many hundreds of dollars later for small routine visits. Then whenever I need administrative assistance, I have go to through hold on many departments until someone is able to discuss this issue. Overall, the medical services aren't worth the excessive billing and confusing administration.

Telephone operator is not professional.... I tried to reschedule my appointment and she transferred my call to a recorded message... Our office is closed....So I finally decided not to do it and cancelled visiting them.... Staff needs to be trained . Nov 12 / 2018 at 14:05

My faith in Dr's that pray or meditate over their patients has me glued to this Emergency and family care facility.There's some parking.Also modern practice may prove to behoove the lifespan of it clients.Hopefully I am on the crest of the wave.

I've been seeing Dr. Rhee at the 15th Street Family Medicine office for years. The front office staff is friendly and really easy to work with!