Santa Rosa Community Health -- Dental Campus's Online Review Report Card

Been on the phone for over 2hours trying to make an appointment and no answer! This hasn't been the first time the doctors are awesome but the front desk is terrible!!!!

Told to call specifically at 7:00 am on the following Wednesday morning to get one of the “10 new patient appointments available per week”. When I finally got ahold of someone they told me they are no longer accepting new patients. Garbage

The trick is to get your appointment made for 7am when they open. Everyone is so kind in the morning.

I waited forever to get an appointment. I called every Monday for months. When I finally got one I got there they told me they couldn’t help (they couldn’t see me that day) so that was it. I never tried again.

If I could give 0 stars I would. My son needs dental work and they refuse to do it. I asked for a referral to an outside practice. The dentist won’t give one. I called the pediatric specialist- they won’t see him without a referral from his regular dentist. Meanwhile, my child is in pain and they don’t care at all. I have yet to find a solution.

2021 edit:I don’t know why I had such a bad experience in the beginning. I think it was a fluke, or perhaps even a mistake on my part. The SRCH clinic is very busy, and they did end up getting my appointments pushed through and completed the dental work for me. Although I had some negative experiences there initially, in the end the majority of experiences were very positive. They are an excellent clinic and provide top level dental care. Please take my initial review with a grain of salt.Worst front end experience I’ve ever had at any health clinic. At one point they didn’t release my records as required by HIPAA, the DR who needed the records pointed out that this was against the law, at which point SRCH quickly released the records. They still won’t release records to me directly, as required by law (haven’t bothered confronting them on it, yet).I have had the dentist put in an “urgent” request to finish work (life threatening infection in my jaw) then had the front end office “misplace” the request, resulting in weeks of waiting for the appt. When not “urgent”(just cavities that the dentist wants filled ASAP), wait times for an appt can be over 2 months.I’m currently looking for another dentist that takes Medical-Cal.

Won’t answer the phone I’ve been trying to calling since last week and no answer!!

Buena atención y con respeto

It was a great place they are nice, and the place is just great

I was on hold for over 30 min. to make a new patient appointment. When someone finally answered I was told that there was only one appointment available for the rest of the year. I was shocked! Today is Oct. 21st therefore there are more than two months remaining in this year. I think any reasonable person would find that to be highly unprofessional. I believe that if you are going to offer a service to people, you have to be available to offer it. The only remaining appointment does not work for me and I will have to look elsewhere.