Santa Rosa Community Health's Online Review Report Card

When I started going to Santa Rosa community health,they were so caring..I had a wonderful doctor Gerald Eleiser.He took such good care of me!! If  he wasn't there and it was really important another doctor would call or see me.. After 10 years with him as he was retiring,We were moving to  another county my disability insurance had me go to a doctor there ..Who also treated me very well.Then the wildlife broke out and we lost everything ! We then moved back to Santa Rosa and I went back to SR community health,Well I can tell you that if my doctor isn't there I am left to go to ER or wait on standby for as many hours as it takes last time I had to wait for 5  hours  because my doctor called cancelled morning appointment and didn't offer me another time..I am on medicine that must be filled on time.If she doesn't cal it in I have to get another doctor which means waiting most of the day, for a medication fill?? And then when I finally do see her she seems not to hear me and says ok and then doesn't follow through..I feel like I don't matter, being disabled since 9 at 60 you would think I would be treated better....Then I fell a week ago, called and left message for my doctor as it was very important.. Nothing no one called me not the doctor on call nothing!! No call back until yesterday? A week later? I couldn't talk at the time and she said she would call today well I got a call from someone else saying that I have a appointment tomorrow on the phone? How are they going to see what happened to my bad knee? So I say this to her and she hung up on me ‍.. What's going on with SR community health as many others are feeling the same way?? I am 60 years old and I deserve to be treated better! I even told my doctor if you aren't happy treating me let me know..She said oh no and I thought we came to a understanding.. Guess not..She has no idea what I go through in a daily basis and I have attempted to explain but????

🤷‍♀️ Nothing special. It's a clinic.

Hospital, pharmacy, taco truck.

My first experience with this institution from a doorman, receptionist, nurses to doctor and administrative staff, was as if I have stepped in a most exclusive private clinic where I have been a patient for years, at the same time I was trying to get a treatment at several other locations and all I got was we can not help you, sorry. The moment when I told them my problem they were on top of it, provided the treatment and the rest was taken care of later on. Very satisfied patient and forever grateful for the care they are providing me with.

Took my mom there, had a very nice doctor.They also gave us COVID tests right at the door.That was nice!!!!

I absolutely love Santa Rosa Community Health. I go 2 the Vista Family Health Center up on the hill Round Barn Circle. I have a really gd doctor who knows wat he is doing. He definitely cares about his patients. He is the best doctor that I ever had as an adult. He does an amazing job. They definitely know wat they r doing. They r also very helpful, kind, & caring. They definitely know how 2 treat their patients right. They also very nice & helpful if u have any questions. It's also nice that we can email our doctors & request med refills through the portal online.

Muy decepcionado del cervical telefónico en español ayer y hoy e esperado 1 hora 35 minutos y no logro comunicar con nadie

Very nice and friendly. Had blood work done first try. Very very happy. Had a mammogram in the mobile RV how cool is that I was given a Target card

Staff was very rude and said they didn't know where the Kaiser facility was located after 1st telling me I was in the correct location for my prescheduled test. Kaiser facility was 1/2 mile down the road.

This place has a wonderful staff they helped me a lot during anxiety attacks and they did not make me feel like i was a patient they treat everyone the same as if we were their kids in a way i had a great experience