Sharp Community Medical Group's Online Review Report Card

They are severely understaffed and over worked. Nobody ever answers the phones now. They don't have answering services to leave messages. When my child tested positive for covid I tried to call to cancel my appointment, but could not get through. How are you expected to cancel appointments or make appointments if there is nobody answering the phones, or being able to leave messages? The physical therapist gives you exercises to do and then goes in her office to do paperwork the whole time. She is really nice, but has way to many patients for one person. She is also very unprofessional, talking about the Covid Vaccination with her patients, and how she feels anyone who hasn't gotten it is stupid and must not care about others health. When I came back for my physical therapy appointment; after being gone due to my child's positive test, the therapist didn't have me on her schedule even though her assistant had called me and scheduled the appointment. She also said well it shouldn't have mattered aren't you vaccinated? It is none of their business to be asking that. When I told her that I wanted a new therapist she asked why. Due to the fact that I wasn't getting properly treated I was in pain for 5 months. Had she been doing her job correctly she would have realized that she needed to look further into my pain and not just treat the area that I believed it was coming from to help me narrow down what could be happening. My new therapist not with this company figured out right away that my pain was due to something else entirely then what I was being treated for.

They said it would take an hour....and they were right.

I went to this urgent care with a badly sliced thumb that eventually required five stitches to close it back up.When I arrived I was told the wait was going to be at least two and a half hours. From the time I arrived until the time I left actually ended up being a little over 4 hours.I understand that they have appointments for DMV physicals and other things but I went to an URGENT CARE for an URGENT ISSUE. I would think someone with a deeply sliced thumb that is bleeding wouldn't be made to wait while at least 15 other people came in and left before being treated.

Service is extremely slow and staff is not pleasant. I had to get a physical, drug screen and mask fitting for work, was told by my employer to walk in. The first time I showed up, I was told I was not on their list for it and the wait was 2 hours just to do the urine. The second day I came, the staff at the front desk told me I needed an appointment and said “I highly advise you not to wait around”. That information would’ve been nice to know the 1st time I came in and if they said it without being rude. The day I came for my appointment time, I waited 1 hour past my apt time to be seen. What a joke.Don’t bother coming to this location. Oh and they’ll see walk-ins first before people with appointments.

Everyone was extremely helpful and attentive throughout the whole process. With that said it did seem to take a very long time for the entire process to take place though!!!

I called to make a appointment for a physical for work ,I called 10 times, it rang at least 30 times ,nobody picked up the phone ,so I just went in ,all the proper paperwork was done and emailed to them 4 days prior and still they gave me the same paperwork to fill out again ,so my boss had to email them again and now I have to wait 4 more days to get the physical, everyone I talk to tells me concentra is the worst place ever ,all I want to do is start my new job, but concentra can't get their things together

Came to this facility 50 minutes before they close and sent me to Kearny Mesa , they just want to leave early , very disappointed

Professional, friendly and caring. My physical therapist was motivating and focused on the right plan to get me back to moving again. The urgent care staff were quick to get me seen, answered all my questions, and friendly. Grateful to the entire team for helping me on my recovery.

Very good

I always love it when I’m asked to review a place that I don’t know. They sent this text to Johnathan, and I am not Johnathan. Not sure how they got my personal information, but I think it shows organization.