Sharp Rees-Stealy Santee's Online Review Report Card

The staff is so welcoming and professional. I was very happy to discover how well staffed the after hours Urgent care was.

Efficient, professional, excellent care.

Saw Dr. Amro Mamhoud again yesterday at Sharp Rees- Stealy in Santee. He's just awesome. So is his nurse, Joy. They're both very kind, caring and professional. Highly recommend Dr. Mamhoud!

I had a pretty bad cough and sore throat that lasted a week and it prompted me to visit urgent care to get it fixed. There was plenty of parking when I arrived on a Monday morning. The receptionist was nice and welcoming. I waited for about an hour before I was seen by a nurse to take my vitals. She was very nice and attentive. I went back to the waiting room and was shortly brought in again to a room where I waited 30-45 min before a PA came in to assess me. In total, I waited about 1.5 to 2 hours in the room just for the PA to see me for a collective of maybe less than 15 minutes and tell me what I don't have. I just received my bill and I wish the hospital would disclose how much these procedures cost because I don't understand how anyone without insurance can afford it. I guess the only thing I got out of the visit were a few medications that worked okay at best. My cough still took a couple weeks to go away. I most likely won't return to this urgent care for a diagnosis.

Pretty decent care, long waiting time, but what is frustrating is the pediatrics front desk. They are not the nicest and don't try to help new or existing patients, and if the patient is a little late, they will give attitude. The pediatrics overbook appointments, and will question why patients make follow-up appointments. Doctors are nice. just have to get past the receptionist behavior

Beem coming here for al.ost 10 yes for checkups. Question why are they now asking people where they were born? Customer rep said they started asking g 5 months ago for cancer research. Come on with the bs

I’m extremely disappointed with Sharp Rees-Stealy and Sharp Specialty Pharmacy. Despite having a valid prescription, prior authorization, and full insurance approval, I was placed on a months-long waitlist with no clear timeline for receiving my medication. This isn’t due to a shortage—it’s a cost-control issue where Sharp is restricting access to necessary treatment. To make matters worse, my Sharp Rees-Stealy provider requires prescriptions to be filled at Sharp’s own pharmacy, blocking me from going elsewhere for faster service. If I don’t hear back soon, I’ll be filing a formal complaint with the California Insurance Commissioner. Patients deserve timely access to their medications without unnecessary delays. If you need specialty medications, I recommend looking for a provider that doesn’t restrict pharmacy options.

I was absolutely terrified at the thought of having to get another MRI. My last scan caused me extreme anxiety (I have an anxiety disorder) and I swore I'd never have one again. But, here I am, a couple years later and I needed my back scanned. I asked if there were any options and that's when I learned the Sharp in Santee has a wide bore MRI machine. Wide bore isn't as claustrophobic as a regular MRI. Still, I will be slipped into an enclosed space which might trigger my fight or flight. To start the process I took the sedative my doctor gave me. The MRI team supplied me with ear plugs and a blindfold. Once I was laying on the table they supported my body with several pillows. I was beginning to feel very cozy. Before they rolled me in they gave me headphones so I could listen to the operators and, best of all, my favorite band. Once inside a cool breeze blew over me so there was no stuffy feelings. I had practiced meditation, deep breathing, etc. to survive the scan but I didn't need it. I just sang along to my music. I'd been stressing for weeks about getting this MRI done. And now, if I ever have to get another one, I could do it without fear. Thank you so much!

They not taking New patients. And the one that could take you take 4 months to get an appointment.

The optical shop - what an absolute joke. You have to make an appt for EVERYTHING! No I'm not joking, all I wanted to do was look for frames and potentially have my glasses made. I already had my prescription, I couldn't even get in the door just to browse the frames. Total waste of time, glad i didn't get in because i can just imagine how crappy their service is if they treat potential customers this poorly. Don't waste your time here, go elsewhere, somewhere they want your business.