Therapydia Saratoga Physical Therapy's Online Review Report Card

Re-rating this. I have to say my frustration was fully resolved and I fully understand (now) a 3rd party billing system. Here is the best part. Not only did I receive great PT. (Not to be undermined) but when the CEO personally reaches out to you with no cc on the email and profusely apologizes and most importantly explains that speaks volumes. Use them. I will again! Wish I knew how to remove a lower mark but adding a 5 right now

Therapy is great. Billing is a nightmare. It used to be good but I believe the office manager quit. Now they send text and emails that do not allow responses. Even when I send them a direct email no response. Unfortunate as they really do great work but their back office is horrible

Therapydia is amazing = wonderful results.

Everybody here is so helpful and nice. I truly love how inviting the environment is. It made my first PT experience a great one. Tony and Christine are amazing physical therapists and I'm so grateful to have PTs who care for my well-being.

Therapydia is unique in that a PT is with you your entire session! They are hands on, kind, and knowledgeable. My therapist, Stephanie, has been especially wonderful, patient, and thorough, consistently reviewing progress, modifying exercises, and offering guidance. The entire team is kind and a pleasure to work with.

Therapydia has greatly improved my overall fitness as well as the areas of focus. Christina is a wonderful PT and I saw changes in my daily life almost instantly. Highly recommend.

Knowledgeable therapists. Clean and nice.

I originally contacted the Therapydia Burlingame location regarding PT services for my back and legs after learning that they do manual therapy. I have been receiving PT from a different provider for more than a year and they did not provide manual therapy. So you can imagine I was happy to learn that. I called Therapydia Burlingame and was told the owner CEO Robert would check with my insurance Brown and Toland to get authorization since they look at it on a case by case basis. The front desk called me a couple days later and said yes the owner will take you as a client. I asked if there was paperwork I needed to do since it sounded too easy and they insisted everything was good. They said "no you're good." I had 3 PT sessions in late August and early September with a nice lady but all she did was talk to me, have me read a book, and show me exercises that I already knew. I asked about the manual therapy and she talked in circles but basically said she didn't do that. Granted I am a hospital professional and know that PT don't want to do the dirty hard labor work that their aides do. I knew that this place wouldn't work for me. I was always suspicious because I didn't see any other patients and my suspicion was confirmed when a few days later the Burlingame location closed for good. Not only that, my insurance company declined payment to them because they never got approval to provide services. So they lied. I emailed the owner saying that since they falsely claimed they could take my insurance and I foresee being billed, the Therapydia Saratoga office said "don't worry we will resubmit the claim ". That was October 2. Today January 2 FOUR MONTHS LATER after hearing nothing from Therapydia, I get an emailed bill for $400 asking me to pay it, with the email originating from the Burlingame location. No statement. No date of service. Hello??!! Uh aren't you closed? So 4 months later of no contact you send me a bill ? You falsely tell a potential patient you can take their insurance, don't bill the insurance, and 4 months later bill me the patient? Sounds like fraud. As I said as a hospital healthcare professional who actually knows how this works, Therapydia is highly advised to rectify the situation. I do have very close access to legal representation. Bottom line, these boutique PT places claim to provide personalized patient care but they are just ripping people off. Really very shady. Also my problem was taken care of by a former PT aide trained in Active Release Therapy which is manual therapy in its pure form. He even told me that yeah these PT places are just scams. Thank you but no thanks. Zero stars but no option to do that here.

I have been attending many physical therapy sessions at many different places in the past year to sort out a multi-ligament knee injury. I am now postop ACL repair. My sessions so far here have been 10 times better than at my current HMO's sessions. Even paying out of pocket is so worth my valuable time. The therapist customizes therapy to my personal experience rather than gives me a cookie cutter plan which I could look up on the internet anyways. If you want someone to assess you and evaluate your own personal recovery speed and then treat and listen to you, this is the place to go. If these things are important, this communal space is light and airy and new looking. There's also water, coffee and tea which is so lovely. The parking is a breeze which is a plus when you have limited mobility.

This is the second time I've been treated by Robert - ten years apart. Both times I have been extremely satisfied with the results, especially his diagnostic insights. Mel Hodge - Saratoga