Divine Care Home Health Services's Online Review Report Card

I have been with Divine Care in Simi Valley for THREE MONTHS. In those 3 months I HAVE NOT RECEIVED NECESSARY EQUIPMENT yet, so I could get even better health from being in a long-term rehabilitation facility for 2-1/2 years. I just moved to a assisted living home now, but I still need assistance with my stroke paralysis on my left side of my body. They always give me the " run around" on getting the necessary equipment-- I think I need it-- the FIRMER bed with standard automatic controls to raise and lower the bed. The cheap insurance company only got me a INVALID HOSPITAL BED that's much too flimsy-- I can't SIT UP IN BED like before-- in my old facility-- I had a bed that was FIRM and did not SAG IN THE MIDDLE like this RENTED INVALID BED does. In short-- the physical therapist is good and helpful to me-- I am getting stronger because of his help. But some of the other workers don't really do their work because I don't see it happening. I only talked to one employee in the office there-- we only talked by phone-- but he just works in the office in Simi Valley-- I am living in Reseda, Ca. He is helpful. I have one other Divine Care employee who visits me every week for 20 minutes-- I thought he was good, but now-- he just pretty much "argues" with me the last month, because Divine Care "DROPS THE BALL" every week on getting me ANY EQUIPMENT!! Right now, I am waiting on a TRAPEZE assist bar contraption and they DON'T KNOW who has to "give their signature" for me to RECEIVE THIS!! 3 months! I wanted to order the GOOD bed-- Divine Care gives me the "run around" on the bed. I have to PAY EXTRA-- I want the new bed BECAUSE THE FLIMSY BED is BAD FOR ME! I told them I NEED the bed and I will GLADLY PAY EXTRA-- just find out how to order it. NOTHING. And still no TRAPEZE either. I call people who does a job at a bare minimum level a HALF-ASS WORKER. Some workers here are just like that. HALF-ASS WORKERS.

I had a really bad experience with this company. I had two nurse come to my house and they billed me for three visits. I called their billing department six times, left messages every time I called and nobody ever called me back. I feel very sad for all the elderly people that this company might be charging for services not rendered.

This company really shows that they care about their staff and patients. They work hard to care for their patients and everyone is always welcoming.