Breakthrough Physical Therapy's Online Review Report Card
Breakthrough Physical Therapy
4.3
Average Star Rating
687
Total Reviews
58
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
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Review Summary
BreakThrough Physical Therapy received overwhelmingly positive feedback, with 82.1% of patients praising the knowledgeable therapists, friendly staff, and effective treatment. However, 17.9% of reviews were negative, primarily citing communication issues and unexpected billing practices. Overall, the practice is esteemed for its exceptional patient care yet could benefit from addressing billing concerns.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Breakthrough Physical Therapy's Reviews
When I was first referred to PT, a podiatrist who looked at my ankle gave me a packet of paper with home PT ankle exercises. When things didn't improve, I went to an Sports Orthopedic Doctor, who explained that I probably needed in person physical therapy. I sought out PT at Breakthrough because I had torn 2 ligaments in my lateral ankle - I had a pretty bad ankle sprain essentially. I was definitely skeptical and thought that in person PT would be just as effective as a "better" paper packet of home exercises. However, working at Breakthrough PT was one of the best things I could have done with my health.I started working with Breakthrough PT at the end of October. My main PT was Enrique whom I worked with once or twice a week up until my discharge in the end of January (but I was also seen by Lee and Nathan once or twice if my schedule didn't allow me to see Enrique). Enrique helped me in many ways. Through his communication and establishment of care during my initial evaluation, he easily helped create an environment where he provided encouragement while also being honest. There were moments when I would be hesitant about something and he'd nicely but firmly tell me that I had more strength than I thought and limitations I had been putting on myself were purely mental. There were also moments where he provided caution and let me know that my body/ankle wasn't ready to do what I wanted yet. He also helped me find ways to make sure that I was able to continue to work on my PT outside of work. He kept my exercise program updated regularly, taking out old exercises, replacing them with new ones, or leaving some older ones in if I still needed to work on the fundamentals. Now, after discharge, I feel healthy, strong and equipped to continue my healing progress on my own. Enrique and the Breakthrough PT staff helped me by providing the tools I needed to continue my care on my own. I'm now a week out since discharge, and already I've received 2 follow up calls, 1 by the front desk staff checking in on the billing/discharge paperwork side to see if I needed any support with that, and 1 from Enrique, asking to see if I had any questions and ensuring that I still felt comfortable with my plan of care and healing after being discharged.Overall, my experience at Breakthrough PT was an incredible one. Billing was efficient, the front desk helped check me in and out, was transparent about the co-pay and insurance policies/fees, and answered questions patiently when I didn't understand certain bills. Enrique, Lee, and Nathan were all able to seamlessly provide me care that I needed - even though I hadn't regularly seen Lee or Nathan I could tell that they all conversed with each other and were on the same page with my care. There was even cool ice and stimulation sessions, which in the beginning of my visits when my ankle was more swollen, made it feel stronger after feeling sore working on it during the PT session. One of the technicians/PT assistants that worked there, Darren, remembered my name from the first session and continued to check in and ask about how I was doing. For those seeking physical therapy, I would highly recommend Breakthrough and will definitely go back to them (knock on wood) if I get injured again!
When I was first referred to PT, a podiatrist who looked at my ankle gave me a packet of paper with home PT ankle exercises. When things didn't improve, I went to an Sports Orthopedic Doctor, who explained that I probably needed in person physical therapy. I sought out PT at Breakthrough because I had torn 2 ligaments in my lateral ankle - I had a pretty bad ankle sprain essentially. I was definitely skeptical and thought that in person PT would be just as effective as a "better" paper packet of home exercises. However, working at Breakthrough PT was one of the best things I could have done with my health.I started working with Breakthrough PT at the end of October. My main PT was Enrique whom I worked with once or twice a week up until my discharge in the end of January (but I was also seen by Lee and Nathan once or twice if my schedule didn't allow me to see Enrique). Enrique helped me in many ways. Through his communication and establishment of care during my initial evaluation, he easily helped create an environment where he provided encouragement while also being honest. There were moments when I would be hesitant about something and he'd nicely but firmly tell me that I had more strength than I thought and limitations I had been putting on myself were purely mental. There were also moments where he provided caution and let me know that my body/ankle wasn't ready to do what I wanted yet. He also helped me find ways to make sure that I was able to continue to work on my PT outside of work. He kept my exercise program updated regularly, taking out old exercises, replacing them with new ones, or leaving some older ones in if I still needed to work on the fundamentals. Now, after discharge, I feel healthy, strong and equipped to continue my healing progress on my own. Enrique and the Breakthrough PT staff helped me by providing the tools I needed to continue my care on my own. I'm now a week out since discharge, and already I've received 2 follow up calls, 1 by the front desk staff checking in on the billing/discharge paperwork side to see if I needed any support with that, and 1 from Enrique, asking to see if I had any questions and ensuring that I still felt comfortable with my plan of care and healing after being discharged.Overall, my experience at Breakthrough PT was an incredible one. Billing was efficient, the front desk helped check me in and out, was transparent about the co-pay and insurance policies/fees, and answered questions patiently when I didn't understand certain bills. Enrique, Lee, and Nathan were all able to seamlessly provide me care that I needed - even though I hadn't regularly seen Lee or Nathan I could tell that they all conversed with each other and were on the same page with my care. There was even cool ice and stimulation sessions, which in the beginning of my visits when my ankle was more swollen, made it feel stronger after feeling sore working on it during the PT session. One of the technicians/PT assistants that worked there, Darren, remembered my name from the first session and continued to check in and ask about how I was doing. For those seeking physical therapy, I would highly recommend Breakthrough and will definitely go back to them (knock on wood) if I get injured again!
This review is for Lopa who saw me regularly from the very beginning of my pregnancy to the few weeks postpartum. TL;DR - she was an absolute game-changer in my journey. Her tailored pelvic floor exercises and breathing techniques made a drastic difference in my labor and delivery--I only had to push three times, and my baby was here! I also had minimal tearing and was walking around the neighborhood pain-free just three days postpartum. I never expected to recover so quickly, and I truly credit Lopa's expertise for helping my body prepare so well. Beyond her deep knowledge, Lopa always made me feel supported, listened to, and confident in my body's ability to handle pregnancy and birth. Even postpartum, she's been amazing in helping me regain strength and heal properly. If you're pregnant, postpartum, or just want to take care of your pelvic health, go see Lopa! She is hands down the best investment I made for my body during this journey.
I had a great experience at breakthrough physical therapy last year. My therapist was Lopa. I was working with her on my back issues. My condition improved soon with her guidance and expert advice soon. On my first session she found out that I have dizziness. She first treated that dizziness with some maneuver . She is very helpful at each step of my recovery. One month after completion of my therapy, she offered a complementary video session with her. It was really helpful. She reviewed all the exercises and added a few more. She is very knowledgeable, and provides excellent support on every step of recovery. I highly recommend Lopa and Breakthrough Physical Therapy.
I highly recommend Breakthrough! They are an awesome team. Stephen was my main physical therapist. He has been guiding me throughout my recovery process from a knee injury. It was a struggle in the beginning for me, but Stephen helped me every step of the way. He ensured that I was comfortable and still motivated me to stay committed to my exercises. His suggested exercises were thoughtfully tailored to target exactly what I needed, making a significant impact on my recovery. I highly recommend Stephen and Breakthrough Therapy for anyone in need of physical therapy. His guidance have made all the difference. I’m so grateful for his help.
I highly recommend Breakthrough! They are an awesome team. Stephen was my main physical therapist. He has been guiding me throughout my recovery process from a knee injury. It was a struggle in the beginning for me, but Stephen helped me every step of the way. He ensured that I was comfortable and still motivated me to stay committed to my exercises. His suggested exercises were thoughtfully tailored to target exactly what I needed, making a significant impact on my recovery. I highly recommend Stephen and Breakthrough Therapy for anyone in need of physical therapy. His guidance have made all the difference. I'm so grateful for his help.
I have worked with Lopa and Emmanuel since October to recover the range of motion in my neck and upper back. My goal was a set of exercises that could build and maintain my neck and upper back strength. My neck improved tremendously and I now have a practical exercise program to maintain my neck health. Lopa and Emmanuel were very responsive to my issues and very knowledgeable.
I have worked with Lopa and Emmanuel since October to recover the range of motion in my neck and upper back. My goal was a set of exercises that could build and maintain my neck health. My neck improved tremendously and I now have a practical exercise program to maintain my neck health. Lopa and Emmanuel were very responsive to my issues and very knowledgeable.
Lopa did a good job fixing my issue!
Stephen has helped me a lot in my back pain recovery and he is very knowledgeable and helpful
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