Providence Health & Services's Online Review Report Card

After 2 years and multiple tests I am grateful I was able to finally get a diagnosis of anemia. TheER doctor took his time even at 5 am to look at my blood work and my blood work from a year ago in the same hospital and was able to finally give me a diagnosis after not feeling well for so long. Thank you so much.

Great great great hospital and the most brilliant Doctors in the world!! I was in a car accident a car ran a red light while I was walking across the street and hit me breaking my back lwg and collapsing my lung etc ...multiple surgeries and over a year and 9 surgeries but I was young and extremely healthy when I was struck by the teenage driver not paying attention. I have never smoked drank or do be drugs healthy lifestyle so I was

Horrible service they make you wait and wait and send you to pharmacy and they didn't even sent over the medication

I spent the better part of a week at Providence Cedars-Sinai this month - with my sister who had major surgery. I came in town to be with her everyday before, during and after her surgery and was with her in the hospital for 12 hours a day. She is still healing, so I will hold my review of our physicians until total healing occurs - but will say that they were wonderful, and all had terrific bedside manners! First of all- the new hospital is beautiful. The patient rooms are beautiful, functional and comfortable for patients and family. Well done to the planners, the architects, designers who created such a great healing space. Mission accomplished! I do want to provide a review for all the nurses, the support staff, and any other person who came into my sisters room the week while I was there. The nurses were professional, compassionate, kind and knowledgeable. Also talkative, pleasant, and enjoyable. Each shift you would get your whole nursing team coming in to introduce themselves to you, so you knew your nurse, your nurse assistant and the support staff. Every time you had to ring them for something it was answered within seconds. Truly we felt like we were in good care with our nursing teams everyday. I work in healthcare, and I have for 34 years, so I was stunned when food service came in to deliver my sisters meal, and instead of putting it on her tray and leaving without a word (as most hospital staff would do), this woman smiled at my sister, unrolled her napkin and handed it to her, removed her food tops, spoke to my sister with complete kindness and small talk for like 30 seconds, gave us both a big smile, told us to have a blessed day, and was on her way. That occurred almost every meal with different people, including the food service director who stopped in her room to make sure she was happy with her food service and could he do more with her dietary needs - WHAT!!! Her food got cold talking to him, and he took it away and heated it up for her. WHAT!! The EVS gal came in to clean our floor with a smile and a cheerful hello, and other kind words, asking if there was anything else she could do to make our stay more comfortable. My sister asked if she could get her another blanket, and she had a new one in seconds. This was not the job of EVS - but this gal was happy to run and get a blanket for my sister, and kept cleaning the floors. WHAT!! I could go on, like the guy at the little snack shop by the front door, who had a smile and greeted me so kindly and happily every day!!! OR the security guards at the front door who I felt like I was becoming friends with, they were so kind to me. The cafeteria staff was very nice, but the cafeteria in general leaves a bit to be desired needs some TLC for sure. My sister is on the mend at a rehab facility - which is a huge difference from her previous digs at Providence Cedars-Sinai Tarzana!! Now the nurse call button is answered within 2 hours (not seconds). We are very grateful and miss the staff at Providence. We hope not to need your services again, but know where we will be taking my sister if we do!!! MANY MANY THANKS :-)

Visiting this ER was my first experience after a traumatizing incident at West Hills ER, and my satisfaction is boundless. The exceptional treatment I received made me feel valued and cared for as a human, not just another patient. This warmed my heart. I am immensely grateful for the superb and compassionate care you've offered me. Thank you.

Looks new and nice on the outside- however beware! Brought my wife to the Emergency Room today 03/21/2024 at around 4pm- due to injuries she suffered in a crash. No one at the front desk was interested in helping us. We ended up leaving- knowing we were not welcome. Please think twice before bringing your loved ones to this place. Breaks my heart that these so called "health workers" are the gatekeepers to people in need. You know who you are. You should be ashamed of yourselves. I've experienced more empathy at the DMV.

Very sad to see a Hospital with the Providence name and Cedar Sinai name so understaffed and management not taking care of its staff. I’ve brought my grandmother many times due to various emergencies. The wait times have been crazy being placed in the RME side until a bed is available asking staff what the next step will be and getting the same answer “we are sorry but we are short staffed and only have enough staff to treat so many amount of patients per staff”. I don’t blame the staff I blame the upper management who has failed the public and failed the hospitals name sake.

Treated immediately. Waited less than an hour and a half in the the ER (which is typically normal) for all results to come back so that a diagnosis and care plan could be made. Highly recommend this hospital for emergencies and inpatient treatment.

The brand-new emergency department is now open, and the hospital is of the highest caliber. The nurses and personnel are friendly, polite, and professional. In particular, Doctor Noosha Davani was the best ER physician I have ever seen. Regards The CEO of Tehran Magazine is Shahbod Noori.

Reading comments about this ER department I had a fear to go there, but I did anyway. At the arrival I was well taking care of at the admission. Next step a nurse Patricia who asked questions and made very clear that she is a nurse with a talking down attitude. I guess we still have this attitude problem with some of our nurses.Third step was taking vital signs and I was walking inside immediately, no waiting time.From this moment everything was well planned, all diagnostic tests prompt done. Not sure why many of us beds where in the always when there where clearly empty rooms. Perhaps insurance status.. Either way it is HIPAA violation, because doctors discuss with patients loud the diagnoses , medication etc front of all other parents. I had Dr Isaac Baas who did an excellent job and he was friendly had a big smile. Nurse Angel was a true Angel. All technicians were polite and friendly. The only thing that, the both near by restrooms had no toilet papers and hand towels. I take one start off for some female nurses attitude and for the bathrooms conndition. But otherwise the service was outstanding, fast which is the most important in an Emergency Room. Thank you from bottom of my heart for everyone who was taking care of me. Namaste!