Rancho Family Medical Group- Single Oak's Online Review Report Card

I am writing this review to speak on Deborah Layton, NP and no other physician or department that is associated with this office. After many years of going to a different provider at this location and receiving inadequate care, I decided to make an appointment with Deborah Layton and I have never made an appointment with anyone else since! She takes her time with you and does not make your appointment feel rushed. She is thorough in finding what you need and will go through lengths that other providers just won't do. She is caring, quick to respond through the patient portal, and helps you understand what is needed to improve your health without degrading you or making you feel like you aren't making an effort. She, also, appears to have more availability than other providers or physicians and that makes it easier, if you have a busy schedule. Take the time with new patient paperwork, set up your account in the patient portal, and only make an appointment with Deborah. She is incredible and you won't regret it!

Asked for prescription refills , they said I had do lab-blood work first. For allergy meds, blood pressure meds, And anti-inflammatory meds for arthritis. That’s it , none of which can be detected through blood analysis. Let’s waste $1,400.00 of tax payer dollars for nothing.

Would give them negative stars if possible. 1. Good luck getting an appointment. 2. They only want to see you virtually. Once you waste your time with that, they want to charge you again to come in for testing.3. They don't listen. They process you as quickly as possible to make money and get to next patient.4. There's no privacy. They always bring an intern, which is another way for them to make money. 5. They have misdiagnosed me, personally, 4 of last 5 times. 6. Save your money and go to CVS minute clinic. Better doctors, better service, better availability. STAY AWAY FROM THIS CLINIC!!!!!!!

It's 2023 guys, please get a voicemail box? You're a doctor's office. You have patients that need to get ahold of you.

After having Kaiser for over 18 yrs. This facility / medical group are more friendlier and more attentive to our concerns.

Dr. A. Is very caring and kind. I feel I have finally found my family physician.

I selected Dr. Pamela Simmons as my PCP after meeting her on a casual level at a local dog park. She appeared to be a caring individual and when I turned 65 and was entitled to Medicare, I signed up with Humana. When they presented me with the network options, I thought, "oh I would ask if Dr. Simmons was a participating Netwerk member". I found she was, and decided to go with my gut and select her us as my primary care physician. Fast forward, and as recently, as December 12, 2022, I called for a renewal of my sleeping medication which I've been taking for well over two decades. I suffer from insomnia and was prescribed medication by my primary care physician in New York a trusted provider. Dr. Simmons has consistently written the medication for one month, requiring me to call her and request a refill. The week of December 12th I contacted the Walmart pharmacy asking for them to obtain a refill once again. Monday, no response, Wednesday, no response, and Friday no response. At this point, I was going through significant withdrawals from the medication, causing me tremendous anxiety and many sleepless nights as well as headaches and feeling like I was crawling out of my skin. I finally reached an on-call physician, who told me he would check my medical record the following morning, which was Saturday. He called me promptly Saturday morning and requested the pharmacy to fill a Bridge prescription. Dr. Simmons returned to the office the following week. I explained to her MA that I was traveling out of the country and needed the prescription refilled so I would not run out while traveling for two weeks. She complied, never mentioning that Dr.Simmons was clearly out of line and allowing me to suffer a withdrawal from the medication.Fast forward again. It's now 45 days later and believing that she had requested a renewal as part of my prescription being refilled the prior month I contacted Walmart for a refill. That was on Friday after 5 o'clock and was informed there was no refills. Friday passed and I moved it to Sunday Experiencing tremendous anxiety as well as sleepless nights. I contacted the pharmacy and they said no one had responded from the practice. I struggled through Sunday and called early Monday morning. The recording said I was first in the queue and I waited on the phone for a half an hour before somebody picked up. She informed me while talking to her that her system had gone down and they had lost the Internet. I told her I had no quarrel with her, but she needed to go and reach out to one of the PAs in the office. At this point, she informed me despite pushing the button for Dr. Simmons's office that she was in Hemet. I asked if she could call the Temecula office and she said that was not protocol. She did, however manage to type a note to Dr. Simmons prior to the system going down. At this point I've been on the phone for close to an hour. When she finally got her system back up and rebooted her computer much to my surprise, Dr. Simmons had renewed my prescription. I don't understand how in two consecutive months I needed to go through withdrawals for a medication that I've been taking for decades. Questioning why the refill has not been provided I reached out to Walmart pharmacy. They informed me that she could write up to 90 days of the medication and eliminate all of the headaches that I have been experiencing. However, once again, she's written a prescription for 30 days which will require me contacting the office again, depending on who picks up and what office it is. Oh, and I didn't mention that they've just put in a new phone system which tells you which buttons to push to reach the office, but can be answered by any office in the entire Network, which is why Hemet answered the call on Monday. I have a pending annual wellness visit scheduled for the 17th. I fully intend on, addressing the poor customer service and seriously considering firing my PCP once the visit is completed. After reading all the yelp reviews, it appears, I am clearly not the only one suffering under the care of almost all providers at this location. How Humana decided to contract with them must've been based on price only cause, service is not part of the equation.I recently had an issue and contacted my doctor in New York, who I was with for 15 years. He called me back in 30 minutes. In three years I've seen Dr. Simmons one time, maybe it's a hint that I should reevaluate why I suffer through this reoccurring problem , including painful withdrawals, and having the phone ring through to Hemet when I pushed the requested button for Temecula!Be advised, if you are selecting these providers you're doing it at your own risk.(Take notice), and read through all these one star reviews, there is no response as to what they are doing to correct the many problems chronicling this long thread of dissatisfaction!

This place needs to get their act together. My daughter was sick and needed to make an appointment which they don't want anybody sick in their offices so you have to either do a FaceTime or a telephone call. They gave her a time when a doctor would be calling her late in the day. An hour or so before her appointment time, they took payment from her because they claimed they could not locate her insurance. She was seen by someone there at least six months prior but yet they couldn't find her insurance so they had to charge her for this appointment. They made her call her insurance company which she did and the insurance company says there should be no problem with the insurance lo and behold There wasn't a problem on the insurance end it was Rancho's end. So now she has to wait to be reimbursed when she shouldn't have been even charged.

The office staff are absolutely incompetent , if you change insurance plans , you can count on never getting the referral you NEED. One star is required to post, they don't deserve that.

Changed doctors, and things here are now great.