Nanoknee Institute's Online Review Report Card

First, let me say I wish I could give them a 5, but the system of getting through to them and getting this done is messed up. I did not get the hip replacement I desired from them. Second, Dr. Ferro seems to be both personable and helpful. These things said, they wasted over a month of my life when I could have worked on getting the much needed replacement done through another surgeon in that time. What happened? Well, everything looked good. I spoke with Cami, the first person you work through. I have Blue Shield PPO, and the hospital they usually use does not take it, but she said they can use another hospital. Okay, sounds good. I cleared the first hurdle. Then I have my Telehealth video appointment with Dr. Ferro, and all goes very well. We discuss the same issue of the health insurance, and he says he will try to cut down the out of pocket expenses for me. He also says I just need to pick a day. AWESOME! His surgery coordinator is supposed to get in touch with me, but after a few days, I contact them, and then nothing... I left two messages with the surgery coordinator, and no response. No doubt I bugged Cami, but she was the only contact person I had, so that's where I went. Now it's been almost three weeks since my telehealth appointment, and I need the surgery ASAP. Today I finally got the call from the surgery coordinator, and she bluntly said that the hospital doesn't take Blue Shield, so they won't do the surgery. Game, set, match. The failures of communication are why they get 1 star. If they would have said, "Hey, we don't take Blue Shield, sorry..." I would have moved on immediately. It would be sad, but I'm a grown up and can take it, and likely I would be getting my hip replaced in two weeks with a different surgeon. Instead I am now waiting another painful month or more to get this done. Honestly, this is where I wanted to get it done. Everything I heard was great. If it was $10000 out of pocket, well, that's a pittance given the issues and recovery.

I’ve had my knee and my hip replaced my Dr Ferro at Nanoknee. The great thing about this is the quick healing, of both surgeries. I walked out of the Surgery Center got in my car and went home. I started driving very quickly post op and went back to work within a month. Communication could be better but other than that if I had to do this again I would go back to Dr Ferro.

I had a Total Knee Replacement!! Best thing I ever did! From the beginning to end. Knowledgeable, kind, helpful, competent people. I have 20+ years of my life back! You must go see Dr. Ferro and his wonderful team at the Nanoknee Institute!

There is no other place that I would go for knee replacement then dr. Ferro at Nano knee