Janeth Lee Do's Online Review Report Card

There was a tIme that I felt Dr. Lee was a great doctor. In 2019 I wrote a great review on her despite the fact that she had some reviews that were not very good do to her bedside manner and unwillingness to listen to the patient. I understood what people were saying and took that into account. However. I still backed her up as being a good doctor and very though. She was the one who detected my husbands prostate cancer because of her continued blood test. We were very thankful for that. Many PCP's do not do those blood tests regularly. My entire family and I have been with her for about 12-15 years. However, through the years I feel that her office gets busier and busier and she simply can not accommodate her patients that need her. As I read her recent reviews I see that I am not the only one that feels this way. I remember when a patient called because they were sick and needed to be seen, the front staff would get the patient in at a certain time of the day when other sick people were coming in. Now at days they are told to go to the ER or Urgent care. I was trying to explain to Dr. Lee that I felt this was unacceptable. To even tell a patient that they have to wait 3 days for a telemedicine appointment when your sick is just simply obscured. Pandemic or not, the patient should be screened on the phone. Many already know they do not have Covid due to taking a test. They simply need to be seen for another type of issue such as bronchitis. Strep throat, sinus infection, ear infection etc.... To have to go to the ER or Urgent care for this is ridiculous. You just need to be seen by your regular PCP and get some antibiotics let's face it. With all this said, I even asked Dr. Lee if I could talk to her about some things that were bothering me about the office. Her and I go back a long way. She knows I have experience in running a practice and always valued my opinion through the years. However, Dr. Lee did not want to hear what I was saying. She actually began yelling at me and really could care less what I was saying. Furthermore, she said that she had 4000 patients and didn't have time to listen to me. I was very hurt and disappointed that she basically walked out on me and slammed the door. I now understand about what people were saying in those past reviews. unfortunately, I will be requesting my records and moving along to a different PCP.

Dr. Janet Lee always goes above and beyond for her patients. Now, I have my mom coming to see her as her primary care physician. My mom says she is the best PCP she's ever had. Also, their office is beautiful!

dr. Lee not very compassionate & sensitive and focus too much on negativity. Constantly requesting blood testing...‍

I went to Dr Lee for about 6 yrs. At first she was amazing...now she's just greedy. I even wrote a glowing review of her a few yrs ago. Here is my issue with her. I have recurring oral HSV (fever blisters) every time I get even the slightest fever or have extreme mental stress I break out. There is a medication I like to have on hand that is a prescription and I take it when I can feel one starting on my lips. It's is extremely efficient at stopping the blister from developing into a huge sore. I had just seen Dr. Lee 3 weeks prior for a well check up and I later realized I was out of the the medication. I called the office to get a refill and she said no I HAVE TO COME IN for an office visit first! What? I just saw her. I have PPO insurance and of course she wanted to be able to bill my insurance for yet another office visit. I said NO! I canceled her as my primary physician and found another doctor. If you are a busy working adult she is not the Doctor for you. She will never help you out. It's just all about the $$$ now.

I went to Dr Lee about 9 months ago and have finally made the decision to talk about my experience. As a young woman, I searched for the perfect general physician and based on her great reviews (at the time) landed on Dr Janet Lee. Her staff was so kind and caring, but the interaction I had with Dr Lee makes me nervous and nauseous even today. My main goals going in was to create a relationship with my doctor and get taken off of my birth control pill. When I told her I wanted to get off, she told me about how I would get pregnant and my family and boyfriend would leave me. She said this is a conservative area that would never provide a young woman with an abortion and that I would ruin my life. All of this said on the assumption that I was going to be having unsafe sex, which would never be something I do. She then proceeded to tell me that I am borderline obese. Even with my body image problems I can promise that is not the case. She proceeded to write me a long list of foods to never eat which included bread, tomatoes, cucumbers (?), and many more very random items. Keep in mind, I have a history of severe anorexia which I told her about at the beginning of the consultation. I held in tears the entire time she spoke and hearing that from a doctor triggered my eating disorder to come back. After leaving, I cried in the parking lot for an hour because I went in with the expectation of being nurtured and respected. As others have said, she is unprofessional and very condescending. If you want to maintain your self respect and trust in medical professionals, do not visit this office. Luckily, I found a different general physician who said she would never keep me on the pill when I was having such bad reactions, and that she was more worried about my mental/ hormonal health than my weight. Overall, I would not recommend this doctor, especially if you are a young woman.

I have been bringing my wife to Dr. Lee for approximately 5 years. Her staff are friendly, courteous, and knowledgeable. They are a reflexion of her. We are very satisfied with the medical service she receives.

I have been seeing Dr. Lee for a number of years. Dr Lee has shown interest in her patients and seems qualified to give medical advice. She was able to answer most of my health related questions to a satisfying level of detail when asked. One area of improvement however is the connection to her patients.

I've seen Janet Lee for a physical exam once and she seems like a good doctor. The office and surrounding area is nice and clean. However, I do have a major complaint with her office's billing and ability to clarify what could be charged as an extra cost during a routine physical exam. The reason I say this is because I received a bill for $142 for a 15 minute follow-up call for my physical. What was supposed to be a routine physical covered by insurance with an expected out of pocket cost of $0 ended up ballooning to the billed cost of $142. When I called them, they explained that follow-up calls are considered the same as in-office visits and are charged in a similar manner. Neither during the original physical nor during the follow-up call was this mentioned. Had I known this, I wouldn't have bothered with the follow-up call at all. I've called to ask why I couldn't have been warned about this, but I have consistently been brushed off because "this is done like this everywhere." When I have called their office to resolve this issue with my insurance, I have been met with impatience and shortness from their senior staff. To make matters worse, I received another bill for $140 from their contracted lab, Quest Diagnostics, because the wrong lab test codes were submitted to my insurance. This is no criticism of Janet Lee as a doctor, but I have only had 1 visit with Janet Lee's office and yet, I already regret it. I am still trying to resolve bills with their office. If this is my experience as a first-time patient for a routine visit, I'm not sure I could recommend coming here. (To give their side, their office did offer a $40 courtesy credit for the bill. However, I would still be covering the majority of a bill that I neither was warned about nor would have agreed to had I known the full context.)

I was very displeased with my overall experience here for two reasons: Janet Lee's attitude/bedside manner and my miscommunication with the office staff. I scheduled an annual physical exam (with the intent to discuss my sudden weight loss) / and was told that there would be no out of pocket costs from my end. The day of my appointment, I waited 20 min in the parking lot and an additional hour in the exam room to actually be seen by Dr. Janet Lee. When she came in, she was quite rude - I didn't feel as though she wanted to hear about why I was there / understand my health concerns. Instead, she was very aggressive and ended up recommending four different lab tests (including a colonoscopy), which I didn't end up moving forward with because I knew the tests would be expensive and got the feeling that her objective was to make money off of my situation rather than help me. I was also expecting a blood test as a part of my annual physical, but she said there was no time and rushed me out. A month later, I was billed ~$175 because the office registered this as an "Diagnostic Office Visit" instead of an Annual Physical. I called the office to clear this up, and there seemed to have been a miscommunication due to the fact that I didn't know that when the front desk said "fully covered" they didn't mean that there would be no out of pocket costs and because I stated that I wanted to talk about my sudden weight loss. One thing they kept mentioning was that they told me / my mom that the first visit is always an office visit. However, we have no recollection of that being said. If they had made that clear, we wouldn't have gone in thinking that the appointment was for an annual physical / be so surprised about the bill we received afterwards. They did give a 15% curtesy discount for the miscommunication. However, the more I think about it, the more angry I am about the situation, because all of time and money I wasted without any more clarity regarding my health / weight loss. I hope this review helps others when scheduling their appointment.

Caring doctor and great staff