Torrance Memorial Ipa's Online Review Report Card

Great service with great doctors in the network. I am very pleased.

Torrance Memorial IPA was unhelpful when my Dr retired and I needed a new primary care physician. While they sent out flyers advertising physicians when I needed to make an appointment they didn’t know when the replacement would be available and gave me 3 different numbers to call none helpful all shunted me off to another number. When I requested my records be sent to my new UCLA physician you got it they don’t help in any way. I am out of town and my husband is at risk for COVID I have to go into the office and sign the release no mailing emailing or texting the form.Unhelpful unaccommodating inflexible and they sound like they couldn’t care less on the phone. Very poor.

Denied life saving surgery for a stage 4 cancer patient

Casey at Utilization management department is so rude and disrespectful

I had questions regarding my billing.  The Customer Service provider Connie was very helpful kind and patient.  Thank you for explaining what the charges were for when the paper bill did not describe the service as online telehealth or virtual care screening.  To me the paper statement looks like a visit to the Doctors office when in reality it was FaceTime or Zoom. Bottom line Connie in the customer service billing department took care of me left me with a smile on my face after having paid my bill and I want to say thank you.

I have had various occasions to use the services at Torrance Memorial Hospital.  Some experiences were good some not so good.  On the positive side their radiology department is great for outpatient procedures.  They are very well organized and the technician I had was extremely nice and accommodating.  I felt very comfortable there.  The ER was not so great.  I called in advance to find out how many patients were waiting as I did not want to go to a hospital with a long wait due to being in pain.  At first the person who answered the phone refused to tell me anything saying that things change rapidly here so if there are some patients there now it could change by the time I came.  After telling her I was in pain and was looking for a hospital with a short wait she finally said the wait want bad.  The doctor was cold an unsympathetic.  She darted in and out of the room never giving me enough time to ask questions.  Later I found out that she ordered way too many tests because the first test had already pinpointed the problem.  Why she ordered more tests I dont know.  One of the extra tests was a CT scan which had a lot of radiation.  My own doctor later told me it wasnt needed.  Unless this is the only local hospital where there is a reasonable wait in the ER I would choose another hospital first.

This week I had aortic valve replacement surgery at Torrance Memorial Hospital. It was delayed for several weeks due to the COVID19 virus. From the beginning while this was a scary event in my life everyone on the staff were so kind and helpful Doctors nurses medical assistants volunteers all of them. I am so grateful for the level of care I received. A big thank you to you all.

I recently had my initial visit with my new Torrance Health IPA primary care physician Dr. Rezaeian. She was extremely kind and took the time to get to know me asked about my family history and how I was feeling physically and mentally. Its apparent Dr. Rezaeian sincerely cares about her patients health and wellbeing and I couldnt be more pleased with the way o was treated. I highly recommend Dr. Rezaeian if you are looking for a new doctor and feel confident she would treat others with the same attention and sincerity.

Oh how grateful I am to be back in the South Bay with HMO health insurance.Only a couple of days after I went to my Torrance Memorial Primary Care Physician for a regular physical I started to see black spots in my vision that wouldnt move.I called my doctors office and asked for a referral to their ophthalmologist. I said I just had been there 3 days ago and this is the only new problem. Oh but we have to have documentation.Blah.I took multiple calls and multiple employees multiple attempts to schedule with the ophthalmologist before I finally learned the effin referral was held up for medical necessity review.They ALWAYS do this. Even though they have their own facilities and employ their own doctors and do their own services they have some bureaucrat who has to spend 7 to 10 days leisurely thinking of ways to deny health care that they can easily provide.Then good news 2 weeks later they called me Torrance Memorials medical group THIPA approved my referral and I can call and schedule whenever Id like NOW THAT THERES A DEADLY CONTAGIOUS PANDEMIC.No thanksutterly uninterested in an eye exam that requires me to enter a specialty care facility where Ill probably become ill for a month.Absolute garbage standards of care. Do not trust the administration with your life. Go somewhere else.EDIT Thanks for the response Erik. I tried to contact you but the contact us form doesnt even work. Your company sucks.

This is the WORST facility you can go to I switched doctors Since I moved and wanted a doctor closer to my new house my insurance said this facility works with torrance memorial so I agreed since my previous doctor also worked for torrance memorial in Manhattan beach. I made an app on Feb 3rd for a physical and told me to fast for blood work. When I get their its a small place but that didnt get to me I waited and waited and doctor Ludmila W Afonicheva which was going to be my new doctor told me that she was sorry she was all alone and didnt have her assistant. I still gave her the benefit of the doubt and said it was okay she passed me through took my weight and was rushing me she said  I Weighed less and that I know I weight more than 50 pounds less than what she said and I told her that cant be right and she said well thats what it is I said okay w.e did my vitals and apologized that she couldnt do my blood work because he assistant wasnt their so she sent me some where else to go get the blood work done.. mind you Ive been fasting for 10 plus hours at this point. I get to the place she sent I wait another hour I get it done now Im just waiting for my blood results. A week passes by i call and tell the doctor I havent received my results she said I have to contact them to send them I said okay already furious at this point another week pases by and still no results so I call them again furious to let them know I havent received my blood results in over 2 weeks. I get the results and I notice some things out of range that Im concerned about I call and ask for the doctor so she can explain what my results mean she says that I have to make an appointment for them to explain my results its Wednesday today and didnt have and opening untilI next Monday I said really just to explain my results she said yes thats how it works here. I said okay thank you so much and hung up. It really wasnt going to take more than 5minutes and to wait 5 days for a 10 minute visit wasnt worth my time. This is my worst experience I have ever had at the doctors I called my insurance and I told them I wanted to go back to my old doctor its really worth the drive to receive great service. This practice is GARBAGE