Torrance Memorial Physician Network Physical Therapy & Rehabilitation's Online Review Report Card

Sharon has been treating me for over a year and I very strongly recommend and endorse her theraputic skills.

Excellent physical therapistCourtney has helped me tremendously I have less pain and more movement. Thank you

I have been treated by Courtney for longer than a year and for different injures and total knee replacement surgeries. She is extremely knowledgeable and experienced she made me feel like whole again like brand new. I highly recommend her.

It an amazing facility with a very caring and professional staff .

SHADY BILLING PRACTICE AND WORST CUSTOMER SERVICE are the two things that best describe this healthcare provider and facility. i made an appointment for a physical annual exam which my insurance covers at 100%. i had to wait for at least 2 months to be seen only to get a call 2 days before my appointment that they were going to cancel my appointment and the doctor will just do a phone appointment which to me didnt make sense because its a physical check up. i insisted to come in which they accommodated. this happened in july this year.what made my visit worse was when i was slammed by torrance memorial with almost $300 copay for an annual physical exam. i called my insurance company and they confirmed that annual physical visits are covered and that the doctor and torrance memorial billed it as a diagnostic visit instead of preventive. my insurance company advised me to call the provider back to resubmit the claim and correct the billing code.i called the office to ask for an explanation in august. they said that the doctor did a diagnostic exam which explains why i had a high copay. i told them that was incorrect because i scheduled an annual physical exam. the lady i spoke with said they couldnt help me with the billing explanation so i decided to call the billing department and said that they couldnt do anything about it because thats how the provider wrote his notes.  I message the doctor himself through the portal to no avail. my message was ignored with the attached invoice. the lady acknowledged that there was a mistake on their part. so i was told that she will have the manager call me back. i didnt get a call back in august. 2 months later i received another bill from this provider. finally the manager named Hilda called me back for the first time.I was told that they billed it correctly and the doctor did a diagnostic exam because apparently i raised my health concerns which is normal in every physical exam. they still refused to correct the code and still didnt explain why they used such code when i made it clear to the doctor that i was there for a physical he ordered the lab tests and asked if i have health concerns and my past medical history which i answered truthfully. and because i did answer truthfully it was billed as diagnostic. was i supposed to say i dont have any health concerns? i have seen other doctors and this wasnt my first physical exam. he then proceeded to give me referral to other specialists. these are all normal things and procedure in every annual physical exams. I LEFT THE OFFICE WITHOUT DIAGNOSIS FROM THE DOCTOR AND NO PRESCRIPTION. so what did he diagnose?i asked them to correct the bill so i can pay the correct amount of copay. i never asked them to waive the copay because if i had to pay something. i will. im not someone that would make time to write reviews online as i am always busy. but i was compelled to. Hilda the manager was very unhelpful and all she did was forward me to people where i would get the same answers. i have given them 3 months to get back to me and multiple chances to make things right.not only this place and staff are hostile and unethical they made it seem like i was lying which was very offensive to me. the lady i spoke with back in august could be Marissa which by the way another unhelpful staff and a Jessica or a Sylvia because according to Hilda she doesnt know who wrote the notes when i asked for the name noted that i refused to speak to anyone in the office and the billing department said the same thing. if that was true how come i waited 2 more months and even took the initiative to message the doctor himself in august and still i was ignored? go check the portal and you will find my ignored message in there. all i wanted was to understand why the doctor billed me the way he did. but the staff the billing department and the manager Hilda said that they wouldnt change the billing code and everything was done correctly. if this is how this provider and facility work SO BE IT. but this is the same exact reason why Americans lose faith and trust on the countrys health care system and its a shame that a big medical facility such as Torrance Memorial operate this way. i will not recommend this doctor facility and staff. the staff have jobs because of patients like us who patronize this facility. but if you dont like what you do and the things you have to deal with as part of your job responsibilities Torrance Memorial should consider replacing these people. alot of people are capable of doing your jobs and hopefully this facility finds a team that will stay true to their mission and vision. cause until that happens embracing the values of SERVICE EXCELLENCE KNOWLEDGE STABILITY and COMMUNITY is and will always just be a grandiose delusion.

HORRIBLE STAFF AND CUSTOMER SERVICE. why am i not surprised seeing all the negative reviews here about the staff?? and whats odd to me is that the person responding just copy and paste the same exact response. you would expect that they would have done something by now. clearly not because i am here writing this review. please do not ask for an honest feedback and just ignore it. you lose your credibility.here is my experience. just like the other reviewers i have been coming to Torrance Memorial for 5 years. i have been seeing Dr Miller and NP Daniel which by the way i truly love i have nothing bad to say about them. they are both wonderful. They are the only reason why i havent left. If not for them i woulda left a long time ago.but recently when i referred my husband the issue with the billing and the rudeness of the staff and their unwillingness to help had just really thrown me off. enough is enough. i have experienced the same just like what other people on here say how they are on the phone and in person. Jared what have you done to fix this issue? how come we are still all experiencing this kind of treatment from your staff like we owe them our health? If you could just put yourself in your patients shoes for a moment perhaps you would understand why we are all complaining about the same thing and maybe it will be easier for you to grasp why this is not acceptable. Instead of you just copy and pasting the same exact text to every negative review on here please do something about it. Do this healthcare provider and network truly care? Makes me wonder.i dont think its hard to find people that are more willing to do the job duties and will actually be happy to be of service. i am not the healthiest person so i see at least 5 different doctors. but this is by far the worst group of people i ever had to deal with.the staff here are not trained to respect and help people. if you think you are not worthy of respect go ahead and come to this office. the only thing they care about is billing you and your insurance. and when you ask them for an explanation the only thing they will tell you it is correct and we cant change it no more no less.GOODLUCK.

Im new to South Bay and needed to choose a new PCP.  I chose Dr Michael Yu and Ive had several appointments with him inperson and telehealth and I really enjoy him as my Dr.  He has been one of my favorite PCPs.  I feel he really listens to me and to my needs and understands my requests and is empathetic that I am overly concerned about my health and want to diagnostic check everything at times.  I recommend this Dr.

I seriously adore Dr. Swift and his staff He is the best Primary Care physician Ive ever had Never had any issue scheduling last minute appointments with him and he follows up on how Im doing all the time I feel fortunate to have him as my pcp as Ive had terrible experiences within the health care industry.

Dr. Kwiatkouski is awesome Always professional and has a great bedside manner.The main receptionist on the other hand is terrible to deal with. She is rude combative and generally makes what would otherwise be an enjoyable experience into something regrettable.Ive been coming to this office for 5 years now and cant say Ive ever had a positive experience with her. Ive literally had better customer service at the DMV. If she hates her job and clients so much maybe its time to look for another job?Dr. K and Torrance Memorial please PLEASE start looking for a more friendly receptionist In the meantime I will be looking for a doctors office that values patient experience.

I have no problems getting an appointment whether I call or use the website. Have no problems with the wait times as with other medical Offices.Dr. Glazer has been my Physician for over 25 years. Visits are short and to the point and his staff are easy to talk to and are willing to help.