Torrance Memorial West Tower's Online Review Report Card

Went into the ER for stomach pain. Short wait, taken into the ER in less than 30 minutes. Nurses were excellent. Full diagnostics including a scan and out the door in 2 hours. Minus 1 star because the ER doctor had zero bed side manor.

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The review is for the ER specifically.   They were wonderful and caring.  The service of my ER night doc, managing night nurse and my nurse were outstanding.   They did everything they could to make a bad situation better.  i am only giving 4 of 5 stars because the hospital management has issues with on call doctors that must be addressed.  Those are the specially docs called in for specific procedures.  Dr Verbin was the on call plastic surgeon the other night.   Meaning, he gets privileges to work at TM because he is available when they need him.  The ER doc and staff reached out to him many times, over hours.  Verbin never called them back.  What arrogance!  He got his privileges to practice but didn't bother providing the services to the ER that was his part of the deal.  Completely unethical and self serving.   He needs to lose TM privileges immediately.  Maybe he would have responded if it effected his bottom line.  The staff  could do nothing, he ignored them didn't care enough to even check why he was needed.  thankfully, the head of plastic surgery came in an hour early to do my procedure.  Dr. Newman cared.  Verbin too busy!! TM, time to reevaluate that contract.

Horrible emergency room! Do not come here! I'm sitting on front of the doctor/nurse station and I could hear everything. They put my husband in the hallway so I am sitting in front of the doctors desk and know everything that is going on with everyone around. I told them and they don't care. Rooms open up and still my husband is in the hallway and they get annoyed when you question them. I am never ever coming here again and would rather drive further. Nurses and doctors don't inform you and keep you posted they just run tests and don't explain anything unless you stop them and ask. When you ask since they are so busy they are bothered by it. Please do not come here! They asked my husband for a pee sample and it's still here sitting on the counter I asked the nurse about it and she said she didn't have a chance to get it and still didn't get it! Ridiculous! Unprofessional and apathetic place!

I went to ER because Blue Shield nurse adviced me. I was afraid to go but I went because I'm dying slowly due to advanced pancreatitis and if that wasn't enough I have advanced AR that attacks my organs and is closing the opening in my spine. it has traveled up from C5 to C4 in less then a year.  I maybe have a year or 1/2 if the pancreatitus doesn't do me in.  I also have severe stenosis in my back.  Something happened to me that caused my back to spasm and the pain was so terrible....unrelenting....i couldn't even walk. it kicked off my pancreas so it wasn't working so hot.  I lost 20obs in 3 weeks....yes I suffered at home for 3 weeks...I finally called the nurse because my BP was crazy high...168/107 while on meds for that so I knew the pain was causing it.  I called 911 which was good. Then I get to the hospital and they ask me why I'm there! They tell me I'm chronic and I shouldn't be there. On top of me not walking...Southbay Pharmacy decided of all days that I was early and they were not giving my meds unitl exactly 30 days. Let me tell you that my insurance lets everyone get their meds 4 days early because sometimes the meds have to be ordered! These unkind man, Nathan at that place once lost his license for a week and didn't bother to inform or forward scripts to another pharmacy. very selfish. anyways I'm dealing with this arrogance because I have been sent with meds to fail! my god please help me! I'm having a tough time managing pancreatic attacks, back pain, hands not working due to RA,, RSD on left ankle because of a bad reconstruction surgery that crippled me, a right knee that needs to be replaced.  Dr. Purne was only suppose to do a debribement but instead without consulting me removing my cape & accidentally damaged my patella so that's been dragging across my cartiledge free bone due to a doctor who wanted to get paid big time for a knee replacement that he set me up for which I never did because I knew that I have the bones of an 84 year old or more (scan was old) and it would fail because it would have nothing to anchor! Doesn't take a rocket scientist for that although I come close to that as serving 25+ years in Aerospace and Dod as an Sr. Engineer in design.  Folks when you are chonic; you are a reminder of mortality which no one likes! Anyways I had to tell all of this so you know just where I'm at.  So here I'm at in the ER and they treat me like the worst piece of living flesh bag.  They give me pain meds and the nurse has the audacity being young and throughly healthy how much they've given me and all my blood was fine. I knew if they sent me home with out the ability to walk I'd be in tough times. I pulled the sheet covers over my head and prayed God take me but my prayers were not fullfilled. i had been laying in same cloths for 2 days and I was weak. the Doc asked why I was here. I told them the pharm wouldn't release my meds and I was fighting this new nerve cramping and couldn't walk. They do not care. they released me with 168/110 and a matching fast heart rate because this was my pain level even with morphine. I don't want to be here any more. How can someone who worked 89+ hours, raised 2 kids for my fiancee-the best thing I ever did! End up like this? Never drank, smoked and ran plently.  I was muscular from all my activities when I was younger; gymnastics, surfing, roller blading and running.  That's the terrible draw of life.  Don't go to Torrance Memorial if your choniclly disabled. when you check in they'll label you as unemployed instead of your disability status.  who contritie of them. This ER will kill you! They want to cull the chronics. They left me in a wheel chair all by myself in a windy garage with no blanket when I had no jacket or shoes.  I still couldn't walk and they discharged me with a crazy BP with no BP meds because I was out at home due to experimenting with new type of meds to get my BP down but it's hard due to the pain I'm in. And they gave me no means to walk! I should have been checked into the hospital and worked with to rehabilitate me so I can walk.  I wasn't even given a walker! How was I suppose to go bathroom with dysentery always present for me and that why I lost so much body mass. Please take care of your loved ones and find a better hospital. A hospital that doesn't want chronic illness is one that doesn't like a reminder of human frality, mortality and love lost.  we that are chroniclly ill always have that lost look. it's because we know what's happening and don't have the guts to finish what nature is doing....

We took my little 2 yr daughter last Thursday on September at the E.R.. i was a bit hesitant but she was on pain and uncomfortable and i was worried more about her catching covid. There are protocols and safety and they have separate place for people who has covid so its pretty safe so people please do not hesitate for your own sake Triage was pretty fast and they took her in right away for vital signs.She has history of seizures and making decisions to go to er is the best for her. Staff are nice and a great bedside manner specially my daughters nurse Mo. She just have a charm with kids. My daughter is very particular and picky when it comes to interacting with people she dont know but she likes her so much instantly that she took her medicine without hesitation. Its like magic tricks I did same tricks at home but didnt work for me lol. She is so sweet she even gave her a blanket that was handmade. The reason it was only 4 because main lobby at the hospital by the cafeteria have a poor communication Security guard is very irritating he keep repeating same questions and i already told him lady by the door told me to ask him for pass for cafeteria

The Television in the waiting area  educational amp Interesting I learned a lot in a short timerecommend others to watch this movie while waiting. The Surgery was AmazingDr.Stewart Carrie Motivated Trustworthyamp FollowUp on the Patient the next Day Surprised meRecommend Torrance OutPatient Surgery CenterThe Procedure was Done very Professional without Painfrom a patient Experience.      PATIENT had GallBladder Surgery amp the Doctors amp Nurse was very Professional in Explaining the Procedure in a easy way to understand what to Expect The Risk amp The Outcome Dr. Michael H. LiWasVery Professional amp The Nurses was very motivated amp Also very professional I Highly Recommend Torrance Memorial Medical Centerto others Reason is In both my Surgery I feel like Torrance Memorial Medical Centerin my Experience Is Trustworthy you will getThe Best of CareHere they will explain everything youNeed to know from a Patient Experience                                          Ken Tasaka

This place has the right people working for them. I was admitted to the emergency room and the stellar healthcare has not stopped. I have been placed in an annex area because there is not enough beds right now. My procedure is at 1700.  I will tell you what the care here is incredible. Alfred is the kindest and considerate person I have met in a hospital.  Alfred is one of the RNs here. He has explained everything that is going on with my case.  The team here in the annex is really working hard and it shows.  The manager Kim is showing a great example of things should be done.  Leadership by example.  They really care about the patients here.

Dont forget.  Hospitals are a business.  If they treat you poorly you have a choice to go somewhere else.  In this case the nurses didnt make me feel comfortable.  Right around the time I hard the two nurses snickering to themselves oh this one is going to be fun I stelarted to feel uncomfortable spending my hard earned money with someone who wasnt cognizant about my situation which was dripping blood out of my forehead.I ended up going down the road to their competitor with Torrance medical urgent care.  I had asked the nurses at providence if I should just go there instead of waiting longer as we were already over 3 hours and they mocked me saying oh they will just send you back here.  Urgent care cant handle stiches.  Clearly this statement was disingenuous and arrogant as well as the triage nurse staying I was lucky to only be waiting 3 hours so far since yesterday it was 12 hours.Customer service at its finest.

Arrogant nurses.  What they do it make you wait about 1.5 hours then call you in to take your temperature.  Then from their they send you back out and saywere getting a room ready.  Then from there your wait could be another 9 hours.The problem is these people are arrogant and are not trying to help you.  So be advised.