University Spine And Pain Center - Torrance Pain Management Clinic's Online Review Report Card

Upon arrival, we were not greeted. I was peppered with tasks to do: provide insurance card, ID, copayment and contact our former providers for CT scans and X-rays. When taken into the room, "Rosa", the receptionist and I'm guessing intake person, became extremely frustrated when she started shooting multiple questions as I completed the paperwork and also said I needed to resend the scans as they didn't receive them. I asked that she please be patient as the actual patient, my mother, who is elderly was also becoming irritated. "Rosa" sucked here tongue and said she'd come back when we were done. While I completed all of their demands, we can hear the staff being extremely kind to other patients than they brought to their rooms. "Rosa" came back 10-15 minutes later. I had given her the notebook of docs I completed on my ill elderly mother's behalf. She then began to ask questions which were answered in the forms I completed. "What pharmacy do you use?" I advised that I included all those details in the forms per their request. She was upset and I decided to curtail the appointment. My mother had already said she wanted to leave based on our interaction in the waiting room and lack of a greeting. I took the forms back and asked that they refund the copay. She stormed off and went into a closed door slamming it behind her. I then heard her say that she was not going to deal with us. She then told me that I wouldn't get a receipt as proof that they refunded my card. Final impression, if Dr. Nguyen employs staff with these types of attitudes and lack of patience and empathy, he probably would've been the same way. Will never go back and am awaiting my refund.

Dr. Ngyuen is an amazing doctor. Very well spoken and definitely cares for his patients. Wish I met him a long time ago! Thank you for all you and your team do!

My ortho surgeon recommended Dr. Nguyen for my lower back pain. I called the office on a Monday to make an appointment, but was told they had to first verify my benefits before I could make an appointment. So I gave them may insurance info (Anthem PPO) and they said they would call me back. I called again on Wednesday and was told they were very busy, are understaffed, and had not yet had the time to verify my insurance. I thought, wow, that's kinda odd. How long does it take to make that phone call? Anyway, the week has gone by and it's Monday afternoon. If it takes them more than a week to let you even make an appointment, how long will it take to see the Dr and get some treatment? This is terrible service. The still haven't called. I found another doctor.

My friend shared this with me and I had to check out the site. I explained to her how I would have server back pains, and she suggested that I check out this company.

I have been taking care of my aunt for nearly 10 years after her spinal surgery. she has went under many Therapies and has been seen by many doctors. But none who have made her feel at home and comfortable. That's until we came to University Spine & Pain center. Each and every of the staff work with you and make you feel at ease they are remarkable. With just their love and help my aunt has recovered 80%. Thank you all for all your love and support

I have been taking care of my aunt for nearly 10 years after her spinal surgery. she has went under many Therapies and has been seen by many doctors. But none who have made her feel at home and comfortable. That's until we came to University Spine & Pain center. Each and every of the staff work with you and make you feel at ease they are remarkable. With just their love and help my aunt has recovered 80%. Thank you all for all your love and support.

Dr. Quinn has been a wonderful physician for a long time. Everything is super easy from making an appointment to coming in the day of the appointment. I usually don't have to wait more than twenty minutes and I've been able to scene appointments add early as two days in advance without much difficulty

I've had back problems since I was in high school. Now I feel like a whole new person. Thank you so much to my specialist!

Ever since a high school golf mishap I have had uncomfortable back pain and I finally decided to go to a doctor and figure out what was going on. I'm SO glad I did. Dr. Nguyen was extremely thorough when asking questions about my pain and very knowledgable. He told me what the problem was and even suggested some at home stretches I can do to help with the pain. Everyone in the office was super friendly and it was very clean. Fingers crossed my back pain is gone for good, but if it ever comes back I will definitely be visiting Dr. Nguyen again.

Ever since a high school golf mishap I have had uncomfortable back pain and I finally decided to go to a doctor and figure out what was going on. I'm SO glad I did. Dr. Nguyen was extremely thorough when asking questions about my pain and very knowledgable. He told me what the problem was and even suggested some at home stretches I can do to help with the pain. Everyone in the office was super friendly and it was very clean. Fingers crossed my back pain is gone for good, but if it ever comes back I will definitely be visiting Dr. Nguyen again.