West Coast Dental Of Torrance's Online Review Report Card

If I could go zero stars I would. Worst thing was the wait time. I just went in as a first time patient for a cleaning and to see what else they suggested and it took three hours just to do the initial xrays and get seen by a dentist. This is a high volume mill, and the front desk seemed very unorganized and didn't follow through on simple requests like emailing me my xrays. Every single patient around me complained about the wait time when the dentist finally addressed them. I had recent xrays done and the front desk was adamant that they needed to take their own without even looking at the other ones. Protect your time and sanity, don't go here.

I visited twice. The first time my appointment was changed on very short notice to a dentist who was not covered by my insurance without informing me, leading to me getting jacked for over $300. The second appointment I was ignored by staff, and waited around for nearly two hours with nothing more than x-rays in that time. At almost exactly two hours after I checked in, I got a quick polishing and cleaning that felt rushed. The only reason this is not a one star review is because Dr. Audi was very kind. However, do not waste your time here.

Bad communication with the front stuff Dental work done without any communication prior to the work that is being done.

I went in for an annual exam and cleaning. During the visit, they diagnosed several dental procedures but did not clearly explain why those treatments were needed. They also did not perform the cleaning because they said the doctor had determined that I needed a deep cleaning instead. Overall, I did not have a good experience. I felt unsure about moving forward and wanted more time to consider the proposed treatment and schedule any additional work later. At the end of the visit, they asked me to pay a $50 copay. I was fairly certain that my insurance does not require a copay for an annual exam, but the receptionist insisted, so I paid it. Shortly afterward, I checked with my insurance and confirmed that I was correct. I called the office, and I am now waiting for them to call me back and issue a refund. We will see how they respond.

Dr Cai and his assistant Marvelli were Amazing .. super fast and made me super comfortable to get my services done. My teeth feel brand new everytime!

They tried to get me to stay with a temporary tooth for like a month because they thought I hadnt paid and were trying to get me to pay more. It was paid in full for everypart of the procedure. They still text me like "come in for your checkup" even though they have one dentist and they've never been respectful. I told them I was trans and the dental assistant and the dentist both repeatedly misgendered me. Apologizing once for the first time. Don't go here if you're trans, and especially don't go here if you don't wanna get weird requests from the people upfront who can barely do their jobs.

DR. YOMTOUBIAN AND Girlie. The Staff is very courteous. Professional and a great work environment

Dr.yomtoubian Girlie They are very accommodating, highly recommended. They are friendly and approachable.

THIS DENTAL OFFICE SHOULD BE INVESTIGATED FOR INSURANCE FRAUD ACCORDING TO ALL THE NEGATIVE REVIEWS & IF ANYTHING ELSE BE SHUT DOWN. ANYONE considering coming here., DO NOT! They booked my appointment, took my X‑rays to bill my insurance, THEN kept me waiting OVER 3 HOURS without ever mentioning that the dentist on duty supposedly “doesn’t take my insurance.” This was only brought up after they had my insurance information from my phone and upon checking in. THE MOST unprofessional, disorganized, and DIscriminatory FEBRUARY OFFICE OVER BEEN TO IN MY LIFE. NO APOLOGY, treatment, and a lot of wasted time. AVOID this place if you value your time or expect basic DECENCY from a dental office with a hot stuffy waiting room FILLED WITH DISGRUNTLED PATIENTS WAITING ON 1 DENTIST! 💯

Management should know how badly this office is being run. I was booked a month in advance, then called almost daily to confirm, only to sit in a hot, overcrowded waiting room for more than three hours. They rushed me into X‑rays—clearly because they could bill them—then claimed the dentist didn’t take my insurance, even though they’d had that information for weeks. I left with no cleaning, no treatment, and the sense that I wasn’t treated fairly. This place wastes people’s time and needs serious oversight.