Family Medical Group's Online Review Report Card

I took my daughter who is 13 to FMG and saw the NP, Pamela Fisher. It was the best Dr's appointment we've ever had. Pamela took her time with us to get medical history and took the time to explain not only to me what was going on with my daughters health but explained it to my daughter in a way she could understand. I was VERY happy with our experience and will definitely be going back to see Pamela.

I love Marie she specializes in women’s health.

Kind of shocked by all the negative reviews ! I've been going to this medical group for almost 3 years and I absolutely love them! My kids see Dr. Knapp and my husband and I see Dr. Pratt... we also all see Pamela quite often through the group's same day urgent care which we love! She is so wonderful with the kids. My 3 year old loves going to the doctor because of her and Dr. Knapp. The same day care is through appointment only and you can't make an appointment until the day of, so it is sometimes hard to get in, but I've never had any issues at all. Their online patient portal is also great, to email/keep in touch with providers, and they are mostly super fast in seeing us... no high waiting times in lobbies. Of course they are not perfect, it's a medical office and, as such I am sure things come up that occasionally may back up the queue or what not, but our family loves them.

One of the worst experience I've had with medical nurses or receptionist ever you walk in there's no greeting just rude get your information I told her I'm going to stand outside she doesn't tell the nurse that the nurse starts looking for me and tells me that I should not be standing outside and that the waiting room is where I need to be such a rude person. I was literally standing outside of the door you can see me through the door and she goes off on me saying that I'm not supposed to be there when I told her receptionist that I would be there. I told her I wasn't comfortable with her attitude and that I would not be continuing so I just left. Of course I gave them a piece of my mind before leaving they deserved it I don't recommend going to this place find another doctor

Very caring and personable staff.

I love Dr. Pratt and all of her staff. They're so nice!! Dr. Pratt has fabulous bedside manners and is super sweet. Best doctor I have had.

Was never seen by a doctor, because after 8 phone calls they still couldn't make an appointment for me. First call was during their lunch hour, 4 calls no one answered, 2 calls put on extremely long hold, last call finally got a hold of a receptionist. She could not schedule an appointment because I had to speak to their biller if my UHC insurance is accepted at their office. However the biller has her own schedule and left for the day. Needless to say I will not be calling again. I spent weeks trying to be seen. Never had office not know what insurance they are contracted with or make a patient jump through so many hoops.

Evelyn was most likely throwing up because she had the flu, as stated, lol. And you cant get mad at the office for requesting forms to be filled out, after not visiting the clinic in so long. Bunch of whiney a$$ babies. Never had a problem here.

I was a patient with family medical group for over 18 years and I have not been in since 2011 and I was told that any patient that goes 5 years without being seen is no longer a patient. I asked if I could be put on a wait list and the girl said they have not accepted new patients in 3 years and she does not see them accepting new patients any time soon. I informed her that was incorrect since my sister who also was a long time patient who went from 2013-2019 without being seen was accepted back last month to see Dr. Pratt. I was than informed that she must have HMO because that is the only type of insurance they accept ......but when I called my sister she informed me she has a PPO (which is what I have) plan and had no issue becoming a patient again. I'm very disappointed that I was flat out lied to.

Front desk staff is very condescending. It was not a pleasure coming here. I understand that it may difficult dealing with so many people a day but treating everyone that comes in like an idiot is not the way to do it.