Otto Liao, MD's Online Review Report Card

I would not recommend this allergist. His answers were vague and too general on every question we asked on my son''s peanut allergy.

Dr. Liao is highly knowledgeable and should be regarded as an expert in his field, from my experience with him. He is brilliant, enthusiastic, quick with knowledge, and an all around top of the line person.And his staff are just as integral to a successful operation as he is. They even tracked down records for me from over 10 years ago and mailed them to me! That is going above and beyond 100%!

Dr. Liao was everything I wanted in a doctor. He listened, answered my questions, gave easy explanations for things I didnt quite know about. He was also very personable, patient, didnt make me feel rushed, and made me feel at ease. I have an autoimmune disorder and no doctors I had come across could directly answer my questions regarding the immune system and Dr. Liao made me feel confident I found a doctor who I could trust. I wish he could be my general practitioner! The office staff was very personable and easy to work with, as well.

Dr Liao is the best!My teenager had been seen by several different specialists & did all kinds of tests for his breathing related problem. We were thankful that all his tests results came back normal but we still didn’t know what the problem was. Finally, I decided to seean allergist, Dr Liao , for a second opinion. The OV was done through zoom. Dr Liao is an amazing and impressive doctor! 2 thumbs up for him all across the broad 😀. Thank you!Dr Liao was able to pinpoint his symptoms, he was thorough, professional, friendly, and of course , knowledgeable. I tend to repeat my questions because I want to be sure, and Dr Liao still took his time and explained it to us step by step. It’s a rare for me to leave a review but I cannot skip this one. We really appreciate Doctor Liao and he deserves the 5 star rating! His staff was nice and encouraging over the phone! Thank you!

My son had Immunotherapy with Doctor Liao it was a great experience. Thank you Doctor Liao and staff.

I have been to Dr Liao twice now for allergy testing. <br><br>I have to say for Round 1 I was petrified. I have t had allergy testing in over 30 years. I wish I could remember the gals name who did all of my testing... she was amazing. My first visit she asked what I was afraid of. My over thinking brain was honest and I let her know I was afraid of having a horrific reaction causing anaphylactic shock. She reassured me they have epipens everywhere and I was in a safe environment. <br><br>Round 1 of allergy testing was foods. Sadly I am allergic to just about everything I like to eat, which explains a lot of why I always have horrible stomach aches. One of my higher allergies is wheat, which sucks. Just about everything worth eating is made with wheat. That has been a major struggle and challenge trying to change. <br><br>Round 2 of allergy testing was outside elements. My back LIT UP on those. When the nurse came back to check on me 5 minutes into the 20 minute waiting period she covered quite a few of the reactions already at the highest level of a reaction with anti itch cream. (The white circles in my photos). <br><br>Dr Liao came in to talk to me after both testings, and explained things to me. He let me know I am a good candidate to move forward with allergy shots, but I am a little nervous to do so. I have a month to decide before I go back to him for a follow up. He suggested I take an allergy pill daily, and a nasal spray twice a day. I have previously tried Claritin and Claritin D with no relief, and have been taking Allegra for a bit now, with not much relief either. <br><br>I haven&#39;t had any trouble with billing issues as mentioned in other reviews, I&#39;ve paid my copay and that&#39;s it on both visits. If there are any issues, I&#39;m guessing they will be with my insurance as they have a problem with everything. <br><br>Great office staff and a comfortable environment with patient people. Happy to have found them, and hoping to start feeling better soon with a treatment plan and changing the way I eat even though I don&#39;t want to. Haha.

Dr Liao had helped me out more than my past 20 doctors

I am relieved that I met Dr. Liaohe rocks! I suffer from serious asthma triggered by sickness and furry animals. He listened to my medical history with asthma and allergies and explained how my asthma can be managed moving forward. Dr. Liao prescribed me two medications that have radically improved my ability to be around (and live with!) all kinds of animals. He was also kind enough to give me a coupon for the medication that reduced the price from $200 a month to $10 a month.

We were unsure to go to Dr Liao based on the mixed reviews but a friend recommended.  He is very professional and knowledgeable.  When my daughter developed asthma, he talked directly to her to make sure she understood everything about her asthma and allergies, and what her options were .  He is almost on time for every appointment and the one time he was late it was only 15 minutes. My daughter continues to get alley shots here and the nurses are amazing , Denise and Leslie.

I&#39;m not sure why they have such low ratings. I have been to Dr Liao three times now and I&#39;m very please with both him and his office staff. They were able to book my appointment rather quickly, he was AMAZING with my 19 month old daughter who, incidentally, is very weary of men in general. She won&#39;t speak to them or go close to them until hours after meeting them and within minutes of meeting Dr Liao, she was playing with his shoes and chatting away. He was extremely patient with us even after she started getting cranky ( it was nap time) and he still managed to have an adult conversation with me despite her losing her marbles. He was kind and intelligent and he is trying to do his best with our allergies.<br><br>The staff is also wonderful, they are kind and then seem to get along wonderfully. The office is clean (I&#39;ve been to the Laguna Hills office and tustin) and they are quick to get you in the room.<br><br>Overall, Dr Liao is a great fit for our family and I&#39;m glad he was referred to me.

The Doctor, Nurses and staff are fantastic!! However, Barbara in the billing the department is the worst!!! Beware of your bill there are always mistakes! Never returns phone calls and leaves staff to deal with her mistakes very unfortunate and unfair to the staff and the Doctor (who I assume knows nothing about it). Time to look for another office that knows how to bill correctly!!

Dr Otto Liao Went to see Dr Liao for the first time, he listen to what was going on with me , I broke out with hives , though it was from an food Allergy, he run a full panel Food and Allergy Blood test. No skin Test. I was happy to hear no food allergy, Put my on some Meds I fell better, Thank you Dr Otto Liao .

They sent a letter ahead regarding their on time schedule and importance of you being on time, proceeded to run late and condense my 45 minute consultation into 10 minutes.  Had me come back another day for testing, even though they just wasted half hour of my time.  A general practice can do simple scratch test same day or send you out for bloodwork, if you&#39;ve got a straightforward case, save your money   and time and go elsewhere.  I called after the appointment regarding this concern, and he didn&#39;t even get back to me, telling his nurse basically, &#34;oh well&#34;.  There&#39;s not reason to support a medical business that doesn&#39;t even care.  Plenty more out there to choose from, I did have to file a complaint with my insurance though.

Didnt get past trying to make an appt. His receptionist Crystal refused to help find out why multiple faxed referrals werent getting to her office., asked her to call my referring doctors office. We DONT make calls, they have to fax to us. Tried to explain that faxes were sent twice with confirmation, but apparently, Dr. Liaos office staff DOESNT make calls because she has patients to take care of. I was trying to be a patient too! I have enough to worry about with raging allergies, added stress of snotty office staff not acceptable. He might be great, but good service starts with the front desk. Went to another allergist.

This doctor doesn&#39;t bother to look into any possible underlying causes for allergies such as intestinal permeability or intestinal hyperpermeability. My allergies happened very recently, I&#39;ve never had them before. On my first visit he said that I probably do not have food allergies, that it is &#34;just histamine&#34;. A blood test he ordered, revealed that I am now allergic to 7 different foods. When I had first gotten the blood test done, the office made a big deal out me requesting the results without seeing him first. I had to fill out and send in paperwork to them in order to have the blood test results mailed to me. After finding out that I had allergies, and since they originally wanted me to come in,  I made an appointment to see him again. After waiting weeks to get an appointment.  the office cancelled my appointment one hour before appointment time.  .After rescheduling and waiting several more weeks, I went in to see him and explained all of the research I had done on WebMD   as well and many other medical sites (I had weeks and weeks to research all of this) and he sat there staring at me like I was wasting his time. I asked him if he knew anything about  intestinal permeability, which causes allergic reactions and he just said &#34;no&#34; and that I should continue taking Benadryl for the rest of my life and avoid the food I&#39;m allergic to, After explaining to him the things I changed in my diet and how I no longer need benadryl because of that and how I read about reversing allergies by healing a possible interstinal permeability condition, He just stared blankly at me and didn&#39;t even offer to suggest that I see another specialist, such as a gastroenterologist. He just kept pushing benadryl. This doctor just wants to slap a bandaid on the problem and call it a day. This was a waste of time and a $54.00 copay.  Do not waste your time.  If I could have given 0 stars I would have.

Office follow up with the insurance company has been terrible (since they havent yet) and that has left us holding the bag for a HUGE lab bill.Also beware of office visit requests to get test results their new patient forms ask for very specific authorizations to have lab results relayed over the phone, so why is the office visit needed?  They insisted we review the results with Dr. Liao in office, we finally conceded assuming that it was a serious and complicated diagnosis, only to find out our daughter had a minor reaction to dust mites and that no further treatment was needed!  Insurance abuse??

Office follow up with the insurance company has been terrible (since they havent yet) and that has left us holding the bag for a HUGE lab bill. Beware of office visit requests for test results their new patient forms ask for very specific authorizations to have lab results relayed over the phone. They insisted we review the results with Dr. Liao in office, we finally conceded, to find out she had a minor reaction to dust mites and that no further treatment was needed! Insurance abuse?

Office follow up with the insurance company has been terrible (since they havent yet) and that has left us holding the bag for a HUGE lab bill. Beware of office visit requests for test results their new patient forms ask for very specific authorizations to have lab results relayed over the phone. They insisted we review the results with Dr. Liao in office, we finally conceded, to find out she had a minor reaction to dust mites and that no further treatment was needed! Insurance abuse?

With all the identity theft going on I am uncomfortable giving personal information over the phone (especially as I work in the field) appointment desk refused to even make me an appointment until I gave up the information. Instead I found several doctors who would allow me to provide information at my appointment.

Dr Liaison is very knowledgeable & friendly. The staffs too. See big improvements since our daughters treatments and now my husband is Dr. Loiss patient. He breath better after just few treatments. We highly recommend Dr. Liao.