American Health Services - Van Nuys's Online Review Report Card

Great clinic, great counselors and staff doing great work helping the community get back on it's feet.

This is the worst clinic. The doctors are nice, but the clinic has no value. Mostly nurses hang up the phone on me, and this is disrespectful!

Horrible employees. No one answers phones. I waited for over a yr for a referral. They hang up on you. My pharmacy needed a fax to refill a prescription ive been using for yrs. No one has sent the fax. With countless calls. If you're only going to have 1 person there to handle everything why be open. Its time consuming, inconvenient and rude employees. These people are incapable of helping people. My lawyers are even trying to call to finalize a case NO ONE ANSWERS. Just close the clinic akready and portraying that you help people. For being 'medical and mental' they sure know how to make a person feel worse. Do not go to this clinic plz. Its a waste of your time and energy. I made an appt. Took the hr 45 min bus ride to find it completely closed.

It is the worst clinic ever I have seen. You have to call hundred times just for an appoinment because nobody picks up the phone!

Absolute worst medical office I've ever had in my whole life. I became their patient in April/May 2020, it took MONTHS of calling (my last attempt was in November) and appointments just to try to get the REFERRAL to see an optometrist. My doctor and the entire staff kept telling me to keep calling again in a couple weeks and that I didn't need a referral, but every time I called VSP (the optometrist line) the person on the phone would say the same thing every time, which was that I needed a referral from my doctor first. I called VSP and my doctors office a dozen times about this and in the end they just told me the same incorrect information despite that I told them they were wrong and should double check this because I've just been in a loop for 5-6 months, they were never able to get me to see a optometrist, trying to set up an appointment with my doctor (and just a phone call appt since covid) took 2-3 weeks. It sucked and was insane how poorly organized this place was. Whenever I was able to speak to someone they had attitude, I heard my doctor yell at some staff on a couple occasions, he was snippy with me sometimes too. I was just totally uncomfortable, felt like they didn't care about me at all, and that they had no idea what they were doing. Oh and when I was prescribed some vitamin D, I went to the pharmacy to pick it up after my doctor told me that it would be covered under my insurance and it took an hour and a half for the pharm-techs to tell me that my doctor was wrong, that I had to pay for the prescription and that my doctor actually sent the wrong one so I couldn't even get anything that day after waiting for so long. I am so glad to be leaving this place, I hated dealing with them, go anywhere else.

Staff is friendly but undermanned. Additionally, making an appointment doesn’t seem to matter. Go somewhere else if you want to get help in a timely manner or if you have to go to the doctor on a schedule.

Definitely recommend bryan

I just left this place na teh doc is a joke they are so stupid here I have been talking certain medication na they want to wing me off I said no an they don't give refills u have to be seen once a month an that is so stupid don't go here

The worse

besides angie acting like a fluent bitch literally i don't know if she too fucking stupid, lazy or just doesnt care about helping other people with disabilities or medical necessities or just has a bad memory and logically i can only see this as a reason not to do or like her job and if thats the case she shouldnt be in that working inviorment... example: not pick up the phone for 2 1/2, 3 months ignoring and avoiding situation and having an attitude doing it and this is one example out of many.