Esther Fermin Md's Online Review Report Card

Absolutely terrible experience. Hard to get proper care and an appointment. Had a finger infection and she didn't even bother looking at it. She prescribed me two antibiotics even though the wound was fine the day after the appointment.

The experience with Dr. Fermin was ok, the huge problem with this doctors office is the unorganized way they run things. The front desk is a nightmare with no calls back or follow ups. Everything has a paper trail no digital nothing, need a prescription you have to take the physical paper same with appointments they are all took down on notepads with literally paper everywhere in that office. With one word to describe is UNORGANIZED.

If you want to be neglected of medical care than this is the location you want to come to. The receptionist Megan is not doing her job accordingly. I came to visit this location in fear that sick and have strep throat and ask for medication, but because the dr referred me to a specialist the receptionist said it’s best if you just wait until you see the specialist. I had to wait until the insurance approved it and she let me go without any antibiotics. Now I’m here suffering and went to the ER instead of being neglected even more. I came a previous time and asked if when I get my blood work done can I get an std check to the receptionist Megan and she said yes she would write it down. When i go to Labcorp, they told me nothing was stated as such. I call Dr. fermins office and asked Megan why she didn’t write it down and she said “ I thought it was best if you didn’t do it because you already previously tested for std’s”. Who’s decision is it if they want to test their body for a anything like so ? Mines, not no phony receptionist. Don’t get me wrong I liked the dr and the location but the front office is doing their job poorly.

They never pick up my calls. I needed a referral back in September 2020 and they STILL haven’t given it to me, it’s March 2021. She never actually checks anything. One time I had tonsillitis and she asked me what kind of antibiotics I wanted. My friend was with me at the time and she suggested the antibiotics that Fermin then prescribed to me. If I could give zero stars I would.

Do not go to this drs office !!! They always drop the ball and never answer the phone and when Megan decides to answer she doesn’t follow through. Took 2 weeks just to finally get them to answer and finally get me an appointment. Now I need medicine and referrals and of course they are not following through or answering the phone. Worst patient care I have ever experienced

I've had Dr Fermin as my doctor for about three years. She's a great Dr., But recently her staff had completely dropped the ball. They can't get my prescription order right and I can never get ahold of anyone at the office. I hope this changes very soon or I will be finding a new office.

I love my Doctor and Megan does a great job handling buisness.

Open 10 to 12. 2 to 4. 4days

Don't go.

I have had 2 appts with this Dr, which doesn't wear a mask,as I came outta the room the new patient was coming in the same room I had come outta,Very forgetful,throughout my 1st appt All she did was talk about pres.Trump! I had no choice but to visit the Dr as a new patient in victorville. Her practices Will get somebody sick with covid-19 because nothing is sanitary,with 54yrs practicing and just should go ahead and retire.