John Muir Physician Network's Online Review Report Card

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Not happy with J. Muir tests.I was in midst of Covid19 attack with 102 to 103 F Temperature for over a week headache and 9 out of 10 symptoms and in generally a bad state.Went to scheduled Muir driveup for testing along with my spouse. Both returned negative Cant believe itThen I recalled the Muir test procedure......nose swab sealed samples in plastic bags with identification attached ID info entered into computer terminal on table located outside at test site. THEN....bagged samples were placed in thin styrofoam box about a cubic foot in size....Box was on the ground in front of the table....IN THE DIRECT HOT SUN.......and it was 89.6 degrees air temperature at the timeWonder why the tests came out negative? My guess is virus samples did not survive the heatMuir needs better test protocols and just good sense

It was recommended to me to get an appointment with  the family medicine resident doctorsThese young doctors are really impressiveIm a 78 year old woman and I received the best care with two different resident doctorsI feel they listened carefully to my concerns and answered my questionsAfter a few minutes they explained what procedures they would doTheir professionalism and enthusiasm were very refreshing.Dr Lauren Azuma has the personality with her professional expertise to be an exceptional family medicine doctor.

The new remote video visit process is seamless amp very user friendly. Was able to get a pediatric appointment promptly with a very thorough exam with Dr. Arthur Law. He asked lots of questions requested many actions to help him assess her like let me see you walk spoke with my 9 year old directly was very engaged and addressed all our concerns. Great new approach to office visits I hope it continues

Saw Dr.Saad today because Dr.Crockett was off. Ive been going to Dr.Crockett for 1518 years. Great doctor by the way Wish I had of waited to see him. This doctor what a joke Got in my appointment on time then sit and waited for 25 minutes. Felt so so bad my mood wasnt the best. Ive been sick for 2 weeks upper respiratory problems. Body aches sore throat and he said to let my body heal itself . I thought at first he was joking. Not knowing my medical history or even asking anything thats all I got. Then he says he wants to give me an inhaler and a pill for my cough. At that point he said ok feel better out he went. I called my pharmacy and said not to fill the RXS. I wont take them He wasnt interested at all your body will heal itself. Heads up......skip Dr.Saad go to Dr.Crockett.

Saw dr. Saad for the first time. He was great took all the time needed to be thorough even though he had a full booking of patients and answered all my questions. He actually listened to my needs and was on point for mental health discussion as well.Im pleased with his bedside manners and how he explain things. His MA Alma was also really friendly.

This place is probably the worst medical facility that Ive ever been to. If you expect a receptionist to pick up good luck youll most likely be put on hold for 30 minutes before ultimately being sent directly to voicemail. Be wary that you most likely will be seeing a nurse practitioner rather than an actual M.D. I dont have anything against NPs per se but for the same amount of money from my insurance I would prefer to see someone with at least 4 years of medical training and at least 3 years of fellowship. I have insurance and it took me 2 months to make an appointment. Do not come here if you have private insurance for the amount of money that I am paying for my insurance the service here is awful.

This review is for the Medical Imaging department at this location. I arrived for my 630 pm Friday appt and was told by the receptionist that the ultrasound specialisttech was running a few minutes behind. No biggie. 20 minutes later Im still waiting... at 650 I told the receptionist 20 minutes is not a few minutes and asked how much longer. She said I would be called shortly. Another 15 minutes went by and I was finally called for my 630 pm appointment at 705 pm.. they were 35 minutes late on a Friday evening. The ultrasound tech was nice but a 35 minute wait when you have an appointment is way too long. The scheduling here is terrible. Also I called the central scheduling number 3 different days and the phone rang and rang each time. Its very hard to speak with someone.

This place is terrible.  I had to have my doctor fax my referral at least 5 times because John Muir Health kept saying they got it they didnt get it they got it but couldnt find it.  Then even though my referral was for a biopsy they said I had to see the doctor for a consult first.  So I have to come twice for 1 biopsy??? Then I was ten minutes late for my first appointment and the doctor refused to see me saying she had an opening in month.  Are you kidding me?  I drove in heavy Friday traffic for over an hour and you cant see me even though the doctor is standing right there doing nothing??? Terrible

Rude phone staff. Left hand doesnt know what the right hand is doing. Unorganized. Scary to put my health in these peoples hands. Im only here because my precious doctors went to another practice I dont have access to or retired.