West Coast Retina's Online Review Report Card

Maybe 90% or more of my reviews are 5 stars because I strongly believe in being positive, and I'm most certainly don't want to leave this negative review but feel a community obligation to do so. I was seen by Dr. Judy Chen, who did a good job assessing my retina issues, as far as I can tell. For that I'm most grateful and this is not a negative review of her. The staff at West Coast Retina have treated me the worst way possible when it comes to my records. First, they insisted I could easily access all my records (both images and doctors' notes) through their portal shortly after my visit. That turned out to be completely false - and nobody had the slightest issue with the fact that I had been lied to. Second, they told me the doctor's notes (which do not include images) would be in the portal by the end of last week. When they didn't arrive, a few days ago I again followed up. They said they'd get them soon, like maybe that same day. They would call me. They didn't. Third, for the images they said they'd have to mail them and charge me $30, so I paid that amount. When the images arrived, they did not include the ultrasound image, even though I specifically asked for that image and they specifically said they would send it. Fourth, when I last called to follow up again, they told me I could keep on contacting them. When I asked why they said that (because all I need is my records) they simply said "Ok, you'll get your records." Well, West Coast Retina, here I am AGAIN asking you for my records. I have serious issues with my retina and need expert medical help. I do not need a new medical records problem when other places easily get me this information very quickly with no problems. In the digital age, not only is there no reason for this, this is a deliberate effort to create a problem for me. AGAIN, please promptly send me the records and I will most certainly update this review if/when this issue gets fully resolved.

Maybe 90% or more of my reviews are 5 stars because I strongly believe in being positive, and I'm most certainly don't want to leave this negative review but feel a community obligation to do so. I was seen by Dr. Judy Chen, who did a good job assessing my retina issues, as far as I can tell. For that I'm most grateful and this is not a negative review of her. The staff at West Coast Retina have treated me the worst way possible when it comes to my records. First, they insisted I could easily access all my records (both images and doctors' notes) through their portal shortly after my visit. That turned out to be completely false - and nobody had the slightest issue with the fact that I had been lied to. Second, they told me the doctor's notes (which do not include images) would be in the portal by the end of last week. When they didn't arrive, a few days ago I again followed up. They said they'd get them soon, like maybe that same day. They would call me. They didn't. Third, for the images they said they'd have to mail them and charge me $30, so I paid that amount. When the images arrived, they did not include the ultrasound image, even though I specifically asked for that image and they specifically said they would send it. Fourth, when I last called to follow up again, they told me I could keep on contacting them. When I asked why they said that (because all I need is my records) they simply said "Ok, you'll get your records." Well, West Coast Retina, here I am AGAIN asking you for my records. I have serious issues with my retina and need expert medical help. I do not need a new medical records problem when other places easily get me this information very quickly with no problems. In the digital age, not only is there no reason for this, this is a deliberate effort to create a problem for me. AGAIN, please promptly send me the records and I will most certainly update this review if/when this issue gets fully resolved.

Ken D. Last week I had my first appointment with Dr. Chan at West Coast Retina. He was terrific as were all the staff. They were on time, welcoming and professional in every way. Dr. Chan's review of the state of my vision was very helpful and I left the appointment feeling reassured.

Great doctors who are knowledgeable and efficient. I like Drs. Jumper and Dr. Johnson before him.

No need to travel to San Francisco for the absolute best retina specialists. The Walnut Creek office of West Coast Retina is incredible. Always a short wait. Friendly and efficient staff. Dr. Jumper and his colleagues are highly skilled, patient and thorough, compassionate, and always available to answer questions. Very fortunate to be under the care of Dr. Jumper and the rest of the quality doctors and staff with WCR!

I needed a fairly urgent visit and my usual doctor was not in the WC office for another week. I was given a next-day app't with Dr. Pasricha, who was excellent in all ways. Her exam was thorough and her explanations about the new problem and ways to address it were easy to understand. I've been a nurse for 60 years and needed detailed explanations, which were given before I even had to ask. Her clinical skills are outstanding and an injection into my eye, frightening at first, became a thing of amazement under her skilled attention. I recommend her highly!

Don't expect to get your questions answered. At least two doctors in the practice are condescending and impatient. I was told outright that they didn't have time for my questions. Some serious issues came up regarding my eye cancer, and I was told my questions were inappropriate.

Unethical. The worst. They don't bother telling you that their Corte Madera location (a pit) does NOT honor Medicare/Aetna - even though thy tell they are in network. Obnoxious management.

Took my 90 year old mom here again. Professional staff and clean office. Dr Jumper is very Personable and professional. He alleviated a lot of anxiety my mom had. Her vision got better in a few weeks simply by taking drops he prescribed her

Dr. Johnson has walked with me through extremely stressful situations with my eyes and the macula hole I experienced a few years ago. I value his yearly follow up and judgement in my ongoing eye health. He is understanding and compassionate but tells it like it is. My appointments are timely, I've never had to wait long for an appointment and am always in and out once there.