George Hoffman's Online Review Report Card

Dr. Is very good. Office is a mess. They charged me in spite of my Medicare being on their plan. I paid. Medicare paid them and my secondary paid them. I called office to get reimbursed since they now have my money and have been paid by insurance—-nope they won’t send us our money. In short, fraud to Medicare and my secondary. Have called and spoke with Joan at billing, runaround—have called office runaround. I will miss Dr. But will never go back.

I've waited three months to write this review. I was hoping I could rate George higher, but the overall experience was horrible. As a footnote, Dr. Hoffman and I grew up in the same neighborhood back east. during my visits, we would reminisce about glory days. He's a terrific guy, and a very good doctor. Unfortunately, , when my glaucoma became worse, I moved to a specialist in that field. So I no longer see him, but my wife went to him this past January. Here's the scoop. Upon offering her insurance to Dr. Hoffman's wife, she was told that the payment must be paid immediately or she wouldn't get to see the doctor. Hoffman's wife told her that she hadn't met her Medicare deductible, (She had). She also wouldn't take our VSP for the refraction part of the exam. She paid up front.Now I'll cut to the chase.After requesting a speed bill to send in a request for reimbursement, I was stonewalled to no end. I spent 15 minutes on the phone with the Dr. wife, and basically told me the receipt for the credit card payment was all we get.After explaining that my secondary pays when Medicare doesn't, still no respect. Getting her to take my call was difficult, but her responses to my request caused her to ruder than I expected. She finally told me that the billers would send the actual bills to me, as she hung up the phone.They never did.Two months later, still not hearing from their billing department, I called Hoffman's office again. When the Doctors wife was out of the office, one of the other assistants, gave me the number of the billing office.I finally got through, after three tries to the person who handles the billing. By that time, I knew that Medicare indeed paid. My secondary insurance paid the final amount on March 23. I requested my credit card be reimbursed for the entire amount of her general exam. Dr. Hoffman is required to accept the insurance as payment in full. Again stonewalled. The biller told me that the check my secondary sent was not in her possession, and that it probably went to the doctor's office. What a CLUSTER!!! I called again three weeks later, and received the same response, that the office hadn't sent her a check from the secondary. I finally got the biller to agree to send me a bill for the refraction portion, so I could forward to VSP. No agreement or time when the credit will come.Okay, I'm getting kind of upset with this whole operation. I have no alternative but to get in touch with Medicare for their FRAUD and the BBB over this behavior. They should be ashamed of themselves. And Dr. Hoffman, if you think that this is okay, you should retire. Good day Sir.

Dr. Hoffman is such a nice man and a good doctor but his office staff and the business practices have had me wanting to leave for years. I'm finally out after they tried to make me pay a 20% copay that I don't have and then said I still owe $60 for a refraction. I let them know that my annual exams are covered but they said no we have signs posted now that tell you it's $60 for refractions. Don't go here. Unfortunately Hoffman's wife and office staff are so awful. Unfriendly, unhelpful, uncaring and just rude and mean. I feel so bad that such a man is married to such a horrible woman.

Dr George Hoffman is a outstanding doctor with a great " bedside manner".How ever, his front office staff, are uniformly, rude, officious, and pontificate to patients seeking information. I wound not recommend this office because of the tyrannical nature of their front office staff.

Dr. Hoffman is extraordinary. At my first visit for updating eyeglasses, he discovered I had optic nerve damage (no optometrist had ever reported this & I would likely have had the damage for years). His findings led me to a glaucoma specialist, CAT, MRI & eventually to surgery which saved my life. He is thorough, professional, kind & humble. Recommended!

I give the Dr. only 3 stars because after going to him for over 20years, I will no longer go back. It is because of his Office Manager who not only is rude and unaccommodating but officious and bossy.Because I had seen him for so many years I agreed to having him "co-manage" my cataract surgery at an exorbitant cost. This was because the laser type was supposedly not covered by Medicare. Then I find out I did not need to have my surgery "co-managed" so this high fee was unnecessary. I regret having to write this as I think the Doc is great, but my gut tells me something fishy is going on with the charges. Other friends who have had the cataract surgeon did not need a "co-manager".

Dr. Hoffman is a great doctor. He has been my doctor for many years. He is a kind man and cares about his patients. Unfortunately after my encounter with his wife over the phone, I can no longer continue as his patient.I am reading the comments on the side of this box and it seems I am not the only one who has been disrespected by Mrs. Hoffman. I was not going to write this at all because I respect Dr. Hoffman but then I thought maybe he is not aware of how she treats patients. He is so busy doing his job he may be clueless. I hope the doctor will have time to read my message and look at all the other comments on the right side of it.I check 5 stars because he is a five star doctor I hope he takes time to consider the comments on the behavior of his front desk people. The negative attitude starts with his wife. I never said more than a hello to her in the office but now that I have, she is inappropriate and blocks clients from the doctor. I would guess she is difficult with the staff, as well.Sadly,Gracee Arthur

There is a reason so many of these reviews mention that the from desk people are terrible....because it's true. Go somewhere else if possible. The dr obviously hates money and has instructed his staff to be a rude as possible to try a deter patients for giving him any. Caveat emptor.

Awful, awful service! Good doctor but the front office manager (the wife of the doctor) is beyond awful. She is super rude, disrespectful, bossy and know it all. She will not listen and will talk over you...I called the office to see if I can leave a message but his wife would not take my message. She said she will NOT let him know that I needed to talk to him. Then she hung up on me. I have seen the way her and her front office treat the patients especially the older patients. I am just shocked by this office!!

Great doctor but awful front desk manager who happens to be his wife. She’s rude, combative, know it all who today would not let me leave a message to her husband.. I asked to just let him decide, she said “no” and hung up on me. Yelp reviews echos my experiences.