Rosario (Ruby) L. Cecilio's Online Review Report Card

I have been calling to make an appointment for a whole week. I have left messages everyday and no one has called back. I'm not even a patient yet and their customer service is terrible. I changed doctors I don't think Dr. Cecilio is a good doctor if her office can't handle a return call.

Erin at the front desk is very helpful And Dr Rosario Listens To Me When I Have Symptoms That Require Referral And Dr Rosario Is Very Caring For Me I Enjoy Seeing Her 14 years As A Patient

If I could rate zero star is I would but atleast one star for the doctor.. Dr. Cecilio is actually a good doctor but  the staff is TERRIBLE. You can be released from the ER and they recommend to see your pcp in 3 days and they don't have anything for weeks or months... like yeah that's going to work.. recently called for the dr and got a call returned by a very RUDE and argumentative medical assistant named ANNIE OR ANNY ... I don't think it's right for a medical assistant to yell at their patients...being very sarcastic on the phone saying no we don't do or this. These questions I had were for the doctor not for her. This ridiculous. Hopefully, the manager Helena can make it right. Beyond livid and flabbergasted for a health professional to treat a patient like that. Get a new job Annie if your aren't happy.

They need to improve the appointment immediate availability but with a much shorter wait at the waiting area which is usually 45 - 60 min for a 10 min consultation. Front office is not very friendly as if your at their Mercy. Her nurse Melissa is very unfriendly and always responds late. & most of the time does not return my calls at all. She doesn’t not communicate with the front desk or with Dr. Cecilio & sometimes lies or gives me wrong Information or misleads the patient. Very disappointed with way they manage the clinic even if Dr Cecilio is very knowledgeable and consistent with the patient. It’s the staff that is the problem

They need to improve the appointment immediate availability but with a much shorter wait at the waiting area which is usually 45 60 min for a 10 min consultation. Front office is not very friendly as if your at their Mercy. Her nurse Melissa is very unfriendly and always responds late. most of the time does not return my calls at all. She doesn’t not communicate with the front desk or with Dr. Cecilio sometimes lies or gives me wrong Information or misleads the patient. Very disappointed with way they manage the clinic even if Dr Cecilio is very knowledgeable and consistent with the patient. It’s the staff that is the problem

Good luck with this place it is horrible and they don't care  about anybody's schedule and very make you wait for long periods of time once you enter their lobby you'll see its a cattle call ! There's  about 50 chairs for patients so make yourself comfortable you're going to wait an awful long time. Several years ago one of the doctors at this office did not notice that my mother's blood pressure was  off the charts stroke level. How is it even possible that these doctors didn't notice!  Thankfully I ended up leaving there and driving  her straight to a nearby hospital ER room  where they were floored when I told them we were came directly from her doctors office. Thankfully,  she was treated at the ER and all is well.

Dr. Cecilio has been my doctor for a long time. In the beginning my only real complaint was the wait time. I knew I would be there for 12 hours no matter what unless I made the first appointment of the day then it was 45an hour. Which I never understood why it took that long other than it sounded like patients were booked every 15 mins. That is not enough time at all with a patient. About 3 years ago things changed. My health started to decline and so did her patient care. I needed more support from her and it received less. I had more ailments and she had less responses to helping me. However it seemed like every time I would go in there with a problem she seemed to just keep saying I was depressed and would prescribe me an antidepressant. I wasnt depressed. I was sick and in pain. Its disappointing because I come to her for help. I am now seeing a new doctor because I need someone who will take their time with me and help solve the problems.

Dr. Cecilio has been my doctor for a long time. In the beginning my only real complaint was the wait time. I knew I would be there for 1-2 hours no matter what, unless I made the first appointment of the day, then it was 45-an hour. Which I never understood why it took that long, other than it sounded like patients were booked every 15 mins. That is not enough time at all with a patient. About 3 years ago things changed. My health started to decline and so did her patient care. I needed more support from her and it received less. I had more ailments and she had less responses to helping me. However, it seemed like every time I would go in there with a problem, she seemed to just keep saying I was depressed and would prescribe me an anti-depressant. I wasn't depressed. I was sick and in pain. Its disappointing because I come to her for help. I am now seeing a new doctor because I need someone who will take their time with me and help solve the problems.

I like the Dr. I think she did a decent job. However they really need to manage their appts better. I waited for sooo long and usually people are in there because they dont feel well. I was sick as a dog and waited 1hr 15mins in the waiting room. Then another 45 in the patient room. I felt so awful and had to sit there. The Dr. can be a little nicer but she seems to care.

I like the Dr., I think she did a decent job. However, they really need to manage their appts better. I waited for sooo long, and usually people are in there because they don't feel well. I was sick as a dog and waited 1hr 15mins in the waiting room. Then another 45 in the patient room. I felt so awful and had to sit there. The Dr. can be a little nicer, but she seems to care.