The Oncology Institute Of Hope And Innovation's Online Review Report Card

Finding out you have breast cancer can be very difficult to understand. Had been to a other oncologist and decided I needed a second opinion. Tried the oncology institute. From making my appointment to the office visit staff there were very professional. My oncologist explain to me in a language I could understand I knew I was at the right place to help me through this process. Thank you all at the office you are all awesome 😊❤

Was there for the first time, the waiting was not all that bad, the nurse that took me in was every friendly and professional, the doctor talk to very professional and words that you can understand, overall I was please with everything. Good Job there.👍🙏🙏

This place is horrible, they dont care about their patients. I helped my Dad on his appointment at 2pm, waited for an hour and followed up with the front desk and replied in a rude way " Yes He will be next" without saying sorry, but still waited for another hour before we called inside. Waited another hour in the room with no Doctor. Followed up again and they said the Dr is in the phone and we will be next. Total wait time with appointment to see the Dr. is 3hrs which is so ridiculous. My Dad is so tired waiting on his wheelchair. I don't feel that Dr. Freimann care about my Dad Health situation , He's always in a rush and It's been 2 months and still no treatment plan. If you really care about your patient you don't let them wait for that long and makes them feel comfortable and safe in your care.....

Dr. M. SHUM was very professional, and complete in his care given.. Thank you much.

All employee are friendly and pay good details to the patient.

I can not say enough about how horrible this place is. The care here is non-existent. The front office staff is disrespectful, unhelpful and extremely lazy. Unfortunately, the infusion staff is inexperienced and constantly rotated. The doctors seem confused, they regularly forgot or were uninformed about orders and treatments. They regularly try to overcharge you. They do not offer palliative care. It's a mill, for profits only. I have 3 other friends with the same experience. My husband's care there was excruciating. We changed insurance just to get away from this place.  Change your insurance if you have to, DO NOT GO THERE! Patients have a hard enough time without having to deal with this hell hole.

I never Yelp a business, but after reading everyone's review I think you're being greeted by the wrong person. The person to see at the front desk is Carol. I think her last name could be Robledo. I had a MAJOR issue after they changed to centralized calling and she immediately addressed and resolved my issues. She cares about the patient and it isn't just a "job" for her. She puts the patients needs first. She goes the extra mile to follow up to see how you are doing and if your appointments are correct. It is representatives like her that make the center a beautiful experience. The doctors need to hire more people with her qualities - Empathy, patience, and kindness given that we are all going through something, it is nice to be treated with care at the front office. She makes a negative experience a positive one. Ask for her and you'll be treated like royalty. Some people are just born with the natural qualities of assisting ill patients. We need this facility with more Carols- maybe the previous reviews will change if they do hire more people like her. Thank you Carol (if you ever read this) for helping me live.

If your appointment is at 10 am, you will seen around 12. They do not space there patients out, so you'll wait for what feels like an eternity.

Highly recommended, great staff with a calming atmosphere. I couldn’t ask for better environment to deal with such a daunting issue.

When scheduled to come to this office be prepared to wait over an hour to be seen, even if you arrive early or on time... Always at least an hour wait to be called in for vitals, then another 30 min wait in the exam room to be seen.... But don't be late, they may not see you if 15 mins late. 😠