Corporate Office's Online Review Report Card

I did attempt to contact the CEO to discuss my concerns but apparently he was not interested in them because it’s now over a week and my message was not returned.This is a nursing home/rehab facility where they deal with sick and elderly patients. A family member was in rehab so I was a daily visitor for a few weeks.The mask policy is supposed to be that staff wears them all the time and patients are mandated to wear them when they are outside of their rooms. I saw staff with masks around their chins and residents in common areas constantly without any mask in sight.In physical therapy, patients are told they do not have to wear their masks because it’s easier for them to breathe without their masks. Yet, when I inquired to a therapist about her vaccination status, I was told she was not vaccinated because she has already had COVID and has “natural immunity.” The therapist/patient relationship is by nature a very physically close relationship because of the work they are doing. So I had this unvaccinated therapist right up against my unmasked family member! Again, these are sick and elderly people, the most vulnerable to COVID!Once my family member was discharged, the home health care team was assigned to come to the home for additional therapy. I inquired as to the vaccination status of the first therapist and was told he is vaccinated. Then got a call back later stating most of their therapists have chosen not to disclose vaccination status (I’m going to assume they aren’t). Therapist told my family member he is not vaccinated so I guess he lied when I asked.It is a shame this facility does not appear to take COVID seriously at all.

Horrible working environment…upper management would just watch staff on camera all day like we r in jail seeing what we do wrong….only come out of the office to say what we r doing wrong not even to offer help if we r working terribly short which was more often then not….we were offered subway twice as appreciation for working thru over a year in covid putting our lives and our families lives at risk everyday for a organization that would trade us in for cheaper work rather then long term employees….doesn’t even care that very very long term employees are quiting in handfuls at a time…I would not recommend this organization simply bc of the management but the employees on the floor do actually care about the residents……after over 9 years I’m glad to say the grass is greener on the other side and is definitely worth your mental health then working for them!!!!!!

As this is the corporate headquarters, not one if the actual nursing homes...they seem a little uninformed about Medicaid policy and how to apply. They were helpful...but inaccurate.

Could I get assistance Here since my hungry passes away and I need help. Could you help me

The care is outstanding. My mom got great care and loved being there at the end of her life

A1 place

Staff is great with residents, clean and professional.