Krendel Mary Luca Md's Online Review Report Card

Waited two hours to see her (with a scheduled appointment!!!), then she was very rushed when she came in. I had a couple of concerns I needed addressed, and she arrogantly told me she had a waiting room full of patients and didn’t have time for my questions. Last time I was ever there.

Did great!

Terrible, they dont stand behind their work

I went to Dr. Luca when I found an unusual mole that I thought should be checked. The wait time was very long and she was extremely rushed when she came into the exam room. She removed the mole and said it was most likely benign, but that they would send it to the lab to be sure. I didn't hear from her office, so I assumed the mole was okay. Several months later I received a call from a nurse at her office stating that I had positive results for skin cancer and that they had been trying to get a hold of me. I looked back at my phone and there had been one phone call made that I had missed. No other attempts in a three month period were made - no calls to my home phone, no letters, nothing. This was obviously negligent on their part and unacceptable when dealing with a malignant diagnosis.

Office staff totally ignored me after I signed in for my appointment. I was supposed to be a new patient. I was asked to have a seat after signing in at the front desk. So I took a seat right in front of the reception desk. I was never talked to again. I had completed my paperwork prior to my visit and was ready to go. Two other new patients came in after I did and one of them was taken back to see the physician while I was still waiting 35 minutes later.

Loved this office. Dr. Luca is a very nice doctor and made me feel at ease. She quickly diagnosed my skin problem which was resolved as she prescribed in less than a few days. No wait time at all. Beautiful and clean office.

My experience has always been very positive. I have seen Dr Luca and her physician assistant for several reasons both medically and cosmetically. She has been professional, patient and understanding at all times. I will continue to seek her expertise.

I must say I was appalled after reading these reviews. I have been seeing Dr Luca for over 7 years and not once have I waited over 30 minutes. It seems very comical that someone would say she didnt wash her hands. She is a very professional physician and highly recognized. This was the reason that I went to her office. Again, I would highly recommend this physician over most of the dermatologist in the central Ohio area.

After waiting for about 40 minutes to see her, she walks in and literally spends less than 5 minutes with me, including the procedure which took 2 minutes, the nurse had to finish it! No hand washing or hand sanitizer or even using alcohol wipes on the surface where she did the treatment! No bedside manners what so ever! I was going to schedule an appointment with her for total skin check up, but changed my mind, she is so not worth the time or the money!

I am switching dermatologists after spending a couple years with Dr. Luca. I have noticed that every time I visit her I spend at least an hour waiting for her and 2 minutes seeing her. She didn't read any of the nurses notes about why I was there, so I had to tell my whole history a 2nd time. She missed at least 3 very large abnormal moles (that I told the nurse about) on my skin check and I had to re-direct her to the moles after she was finished. There was no handwashing from her- and who knows what else she touched in the rooms before me. And she seemed so rushed throughout the whole thing- probably because she realized all of her patients have been waiting over an hour to see her. Not worth it at all. I don't trust her to do my skin checks anymore.