SmartClinic Urgent Care's Online Review Report Card

I came here for a physical for school because my stubborn PCP wasnt providing physical exams during the pandemic. I was already stressed out that I had to go find someone else to do my physical. Luckily through yelp, I stumbled upon this place. Everyone was so nice, helpful, and super accommodating to my needs. I want to give a shout out to Bree and Alex! Thank you guys for putting up with my rants and demands lol. To top it off, their price range are reasonable compared to most urgent cares. The only complaint I had for my visit was the long wait, but to be fair my case isnt really urgent and I spent most of my time waiting for my results. I highly recommend, and will probably come back again.

Had an appointment at 1:30 for the antibody. I called 3 times and no one answered so I walked in to let them know that I’m there. Girl at the front immediately tells me that I should not have gone in and that I should have called. I told her that I called 3 times and said that I should have called again? Really? We left after waiting for 2 hours. I called and no one answered and at that point I was just frustrated. I finally received a call at about 3:45 asking if we were still waiting. I had a similar situation a few years ago when my son was having issues with his asthma. I will only go to this place if there is nowhere else to go. Absolutely horrible experience and service.

Had an appointment at 1:30 for the antibody. I called 3 times and no one answered so I walked in to let them know that Im there. Girl at the front immediately tells me that I should not have gone in and that I should have called. I told her that I called 3 times and said that I should have called again? Really? We left after waiting for 2 hours. I called and no one answered and at that point I was just frustrated. I finally received a call at about 3:45 asking if we were still waiting. I had a similar situation a few years ago when my son was having issues with his asthma. I will only go to this place if there is nowhere else to go.  Absolutely horrible experience and service.

If you’re in search of a quick but safe place to go get covid tested, this is the place for you. Not only did I get an appointment the same day , they make the procedure of getting tested very secluded and safe. The building is located on the side of the building so you won’t have to walk into a facility with a bunch of people. Gabriel H. (one of the many great staff members) is very kind and clean. He sanitizes your chair and makes sure your procedure is fast and efficient. They have a sink available to wash your hands as well! the working area is very clean. My experience was superb with Gabriel , he had such a beautiful personality. You can tell he loves his job and enjoys helping people. You will not be disappointed with your experience .

The absolute worst front desk- rude and unhelpful.

Came here for rapid testing. I had an appointment at 1:15 and waited close to *two* hours and had to call 3 times for them to give me an answer as to why it was taking so long. They finally said that their testing ran into some issues and had to stop but they are up and running again. They couldnt tell me this hours ago? And the cherry on top when I finally went in they told me they ran out of rapid antigen tests and that I would have to take a regular PCR one. Needless to say, I am beyond thankful for healthcare workers!!  Im just disappointed in the clinic itself for its lack of communication.Edit: I took my test Saturday & was told Id get results Monday 9 PM latest. Called on Monday & Tuesday and was promised that itll come out tomorrow... well it is Thursday and its been 5 days since I took the test with no response whatsoever from the clinic.

If youre in search of a quick but safe place to go get covid tested, this is the place for you. Not only did I get an appointment the same day , they make the procedure of getting tested very secluded and safe. The building is located on the side of the building so you wont have to walk into a facility with a bunch of people. Gabriel H. (one of the many great staff members) is very kind and clean. He sanitizes your chair and makes sure your procedure is fast and efficient. They have a sink available to wash your hands so over the working area is very clean. My experience was superb with Gabriel , he had such a beautiful personality. You can tell he loves his job and enjoys helping people. You will not be disappointed with your experience .

Horrible horrible covid testing center. I had no problems my 1st appointment, followed all instructions calling to check in before going in got results fine. Next time around, it was absolutely HORRIBLE service. Did the same thing and had my consent form signed but waited an hour... then when I called front desk 45 min after checking in at my appointment time (11am via phone, check your call log), I first, got hung up on, after being on hold. With no call back. Then I called back, and the receptionist acted as if it was my fault they didnt have my paperwork / appointment checked in and assumed I went up to the door instead and said I shouldnt have done that. Cancelled my appointment not because of wait time, but strictly due to horrible service and receptionists. I understand its a difficult time for essential workers, but can you at least act like you care. They made it seem like this happens a all the time and theyre used to it and dont give a damn,

I will go out of my way to go to this urgent care.The wait has never been longer than any other urgent care on a busy day.... if anything, most days are smooth and timely.They have always addressed my health issues, taken the time to explain what would’ve going on, and even took the time to complete more tests when I thought there could be more going on(there wasn’t and the diagnosis was correct, but they allowed me the peace of mind to see results for myself).The staff has always been friendly and sympathetic & if I can, I will continue to come to this location.

Great staff and services!I have COVID like symptoms and Smartclinic recommend me to schedule the telemed appointment so I dont have to go in person. My insurance was verified in advance. Alex did the intake just at my appointment time. He is caring and professional. After a few minutes, Catherine the provider talked with me about the symptoms and how should I take care of myself. The whole process is enjoyable. She listened to me, patiently gave advices and sent my medication directly to the pharmacy. Aye even called in my prescription after a change of mind. She is so nice and always prepared to answer questions over the phone. Great teamwork especially during the whole pandemic. Definitely recommend the telemed service, which can reduce the exposure to COVID. Protect yourself and everyone else!

I came here for problems at least 10 times. The facilty is nice,clean. They have tv. The doctors and staff are nice and helpful. I recommend coming here for urgent care

Great clinic staff friendly helpful Dr was great service was great I. & out I highly recommend this clinic,

I come here all the time. Not sure why theres so many low stars. But I was always see jasmine. She is super sweet。 she is always the one to do my blood work. The  workers in the front counter are also sweet. This is like my go to for when I am sick, have pains. I promise you whatever bad reviews disregard it. Ive been coming to this place for about a year now. I will definitely recommend to everyone. They even do same day testing for Covid compared to other places they take a week.

Covid 19 cautious, entire staff is extremely kind friendly and helpful, very quick in and out within 30 min.Will return here in future if need be. Was very impressed with service.Thank you!!!!

My daughter was having a bad ear ache and with COVID going on I was already preparing for a long dreadful visit to Urgent care on a Sunday afternoon but to my surprise not only was I greeted by a very friendly receptionist ( I wish I wouldve remembered her name) she was the first person I saw  when I entered the office so she was the first person whose attitude really made me feel welcomed and re assured. They were very fast and efficient got me and my daughter in very fast. The rooms had Netflix which helped to distract my daughter. The staff was amazing Minh was patient and sweet as my daughter was not very cooperative and Jasmine had that soft gentle touch which made things go smooth. Even the Nurse that weight her in was very nice to my daughter and I. Thank you very much to ALL the staff members I appreciate you guys!!!

Great and Fast service. Was able to find an appointment to get tested for COVID19 within minutes. Had a hard time finding appointments elsewhere. Results came in within 2448 hrs. Staff are very knowledgeable and approachable.

I love this place because they offer virtual visits and with this pandemic is really convenes.

This urgent care I came many times already, but this time customer service is totally bad especially front desk, my son has artism and has high fever and I mentioned 3 times and they brought my son check temperature, after 2.5 hrs my son really hungry and I asked front desk she just said they don’t offer that, when I said last time nurse gave my son cracker, she said no more now.My son took medicine and sit outside the waiting room for lower down temperature and one thing ridiculous after finished urgent care pharmacies closed! What is the purpose to see urgent care waist $79???

I went in there around 8:30pm right before closing time on a Saturday, was seen pretty fast, but everything went BAD once the staff forgot about us and closed the office with us inside!!! They were all in shock that I was coming out of the building from the side door and thats because their alarm was going off, because I came out of the emergency exit. When I confronted their staff the girl told they had their rounds and no one was in there.. obviously not because my son and I were in there, and we had to get out from the emergency exit they have in their break room... and she (medical assistant) has the nerve to tell me that if I had a complaint that I can do it tomorrow because she was already off of work who in the medical field tells that to a patient that was just seen and forgotten in their office!!! Horrible experience I had my son (7 year old) scared to death because he thought we werent going to be able to get out. When I got home and I was able to charge my phone because it had died while at the clinic I had a miss call from the regional mgr wanting to know my about my experience of my visit that night. So if you go there before closing time and you have been seen by their staff and they tell you they will be right back with discharge paperwork and they dont, make sure you come out of the room and let them know if not they will go home and lock you in there.

Nice staff and the doctor was awesome and very detailed.