Family Care Center - Marksheffel Clinic's Online Review Report Card
Family Care Center - Marksheffel Clinic
4.5
Average Star Rating
223
Total Reviews
30
Recent Reviews
2
Review Sites Found
Accepts Medicare
--
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
ScoreDoc is affiliated with RepuGen and GMR Web Team. You're welcome to work with them or any provider you choose.
Review Summary
Family Care Center received 87.4% positive feedback, with patients praising the caring staff, thorough mental health care, and flexible scheduling. However, 12.6% of the feedback was negative, primarily citing disorganization, billing issues, and unhelpful reception staff. Overall, the practice is valued for its quality mental health support but needs better administrative processes.ScoreDoc Score
Sentiment Analysis
| Top Entities | Top Positive Key Trend Drivers |
|---|
| Top Entities | Top Negative Key Trend Drivers |
|---|
Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Family Care Center - Marksheffel Clinic's Reviews
Very nice place. My therapist does a great job listening and hearing me, which I find very valuable in today's culture where it seems normal for everyone to talk over you before you've even finished a sentence..
Reviewed On Google
We had a great experience here. We got an appointment pretty quickly, within a couple weeks, for a new patient, and a child at that. We were very impressed with Dr. Haverty. He was patient, kind, and very interactive with my 9yo, while simultaneously listening to all the mounds of information that I was giving him. He presented a variety of treatment options and went with the one I felt most comfortable with.
Reviewed On Google
Marie is very understanding.
Reviewed On Google
Unfortunately, my experience with this mental health group has been deeply disappointing. While mental health care requires consistency, compassion, and stability, this practice has repeatedly failed to provide that. One of the most alarming issues is their inability to retain qualified practitioners. Providers come and go at a concerning rate, and each time, patients are left scrambling—disconnected from care, with little to no support during transitions. This kind of instability isn’t just inconvenient—it’s harmful, especially for individuals who are already in a vulnerable place and seeking consistent help. There seems to be a lack of structure and accountability within the organization. It feels more like a revolving door than a place where long-term mental health support can be trusted. When patients are put out or left in limbo because a provider leaves and there’s no proper handoff or communication, it shows a serious failure in patient care. Mental health treatment should never feel uncertain. I hope this group takes steps to stabilize their team and prioritize the well-being of the people depending on them.
Reviewed On Google
Everyone was helpful and caring
Reviewed On Google
Mr. Steeve is a great practitioner. He took the time to speak to me thoroughly about my needs and goals. He touched base not only on medication management but other parts of holistic mental health care. He was personable, took the time to get to know me, and I can tell he really cares about his patients. I don't plan on seeing anyone else again!
Reviewed On Google
What a truly excellent doctor we have. Dr.Martin listens and has well thought out suggestions. All staff friendly
Reviewed On Google
Dr Marlin is very kind and helpful
Reviewed On Google
Customer service was awful. I don't know if I've ever been talked to so rudely before.. crazy coming from a place that is supposed to help people. I would have been happy to make another appointment but will be seeking treatment elsewhere.
Reviewed On Google
This place and its staff have been life savers. They have an awesome portal and are super responsive! Fast check in process bc they text you the mental health questionnaires to fill out online ahead of time. So convenient!
Reviewed On Google
Did you find this reputation scorecard helpful?
Locations
No related location
Download ScoreDoc App for Safe Report Storage
Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
We recognize the importance of reviews in your selection of a healthcare provider. While we strive to make the information on this report as accurate as possible, ScoreDoc makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this report and is not liable for errors and omissions in the materials. ScoreDoc works with a 3rd party to collect data for generating this report. We encourage you to review the report for accuracy by visiting individual review platforms of doctors of interest based on their overall review score. We suggest you consider this report as initial input and independently verify all info before deciding on your healthcare provider.
