Denver Health Westwood Family Health Center's Online Review Report Card

Michelle Levine is an amazing Dr. She truly cares for her patients ❤️ God bless her for all the work she does. I've also had Wonderful experience with Charity Lane. Regardless I truly love the care I've received from here.

If i could give zero stars, I would. I waited 5 months to get in with a specific doctor. The day of: I called to get more information on check in times, etc. The receptionist tells me that I don't have an appointment there. I had texts, emails, he** even on MYCHART it said that. I was told no. The woman did not care and decided to transfer me. The next receptionist refused to help me or even respond to anything I said when I told her what my experience was. Dead silence and then gaslit me. I was transferred around a handful of times, each person told me a different story but none of it was as to WHY i didn't have an appointment. Just gaslit me even though I had proof. I asked each of them if i could get in/reschedule and they ALL told me no "shes booked out and theres no waitlist". After a few hours of being treated like trash, being yelled at, gaslit, blamed, i broke down in tears. I asked if they could ask SOMEONE to help figure out what the problem was and the receptionist said NO. I just couldn't believe it. I am a soft spoken, gentle person. To be treated like that was disgusting. After i collected myself I called other clinics in the area. They made an appointment for me in no time AND i asked if they had access to my appointments and they said the clinic canceled ahead of time and NEVER contacted me. She said there was a waitlist and that she could put me on. I didn't even get a chance to step into this clinic & i'm glad I didnt. How can you treat people like that. MULTIPLE STAFF LIKE THAT. DENYING PEOPLE ACCESS TO CARE AND THEN GASLIGHTING THEM. Horrific. Stay away.

The staff here are so great! Very friendly and nice. They made my first appointment go well. I'm glad I was able to get paired up with this location and a great team. The building is a bit of a maze the first time (hopefully will get easier the next times I visit). So I am not sure if I left the correct way/checked out properly. I also got confused by the check in process since it was my first time, but I think I understand it for next time. Parking is a bit small, but it's because of the area I think.

Well-- I have only just used them for mobile mammogram-- I have to say, THANK YOU! I have my results SAME DAY.. They were super nice and accomodating; I was out BEFORE my appointment time, very sweet people and I have my results SAME DAY??!! Awesome.!! I can rest easy again! Thank you for helping me at this hard time of year and after just losing my job... All of that...I didn't have to wait and wring my hands looking for my results- same day is INSANE! I am so happy with the service and wish you all a Merry Christmas. Much love <3 ! I don't know why the bad reviews about the rest of the clinic but as far as the mobile mammo-- you guys ROCK!

I’m trying to be very understandable but this is the 2 time they do this to me. I need papers for physicals to be done by the doctor and it takes them like 3 weeks to do them when they say it takes 5 to 7 days. I can’t take my kid to school because they can’t do their job and have those papers done.

I’ve been going here for almost 6 years and in that time not once was i actually Helped with the issues i was Concerned about. And on top of that the clinic never reaches out to give test results even when they should be contacting the patient. I have had to contact the clinic itself to get my test results because I saw them on the website and noticed I need a treatment.

If I could give this place 0 stars, I would. I am a medical provider myself, and unfortunately had to come here as there were no other availabilities for primary health care providers for months. I saw PA Lupita for my first visit and expressed to her that I needed to be restarted on a medicine for a chronic condition. I filled out paperwork to have the records transferred from my previous doctor on the East Coast. It has now been almost 2 months, and I have yet to be restarted on this medicine. The only way that I can communicate with her is via MyChart, and all I've heard back is "we haven't received your records, can you have them send it?" Well, why would you have me fill out paperwork for my former physician to send records when now you want me to do it myself? Or why, can you not do a re-evaluation yourself or refer out to the appropriate provider if it's taking so long to get the records? Anywho, I reached out to my former physician's office directly, and they faxed my records to Lupita. Still no word from her or this office on the status. Apart from contacting her on MyChart, which can sometimes take days before someone responds back, I cannot reach this office via phone, as you are left on hold for hours before you reach an operator who cannot help you. Thank goodness my condition is not grave, as I could not rely on the folks here. As a fellow medical provider, I have to say that I am extremely frustrated and disappointed in the lack of care I have thus received, and would NOT recommend coming to this place for health care.

It Is unfortunate that I cannot recommend this office. The staff have all been very professional and kind to my daughter and I and for that we currently still use them (even though it is a 30 minute drive for us) but the wait times are ridiculous. Appointments are 2 months out minimum and once you do finally have an appointment, you will still find yourself waiting some more once you arrive. We had a mid-day, Friday appointment, we were the only ones in the waiting area, and it was still 20 minutes past our appointment time before they were able to see us. For busier times, the wait can take FOREVER. All in all, I don’t take issue with the staff, I just believe they have more clients than the providers can reasonably care for in a timely manner.

This is one of the best experiences I've ever had at the doctor! I arrived and Mari was very helpful with getting me checked in and set up as a new patient. I was then taken back to meet with the nurse, Stephanie, who was outstanding based on her kindness and overall empathy. I then met with Dr. Anderson who has to be the best doctor I've ever had. I felt heard and like she was actually explaining what was going on with me and not just throwing out generic answers. This is a wonderful place to go if you are looking for affordable healthcare and I will definitely be back.

After being a patient here for several months(maybe almost a year), I will not be returning again. I have always had issues finding parking but my experience today there confirmed my decision to not return. I had a 2:40 appointment and arrived about 2:30. I gave my name and signed in with a woman at the front door. Then I was to wait to be checked in. I told the woman at the front that I was going to use the restroom and was there maybe 2 minutes. The restroom is located just feet from the waiting area. So after waiting almost 30 minutes I went back to the front and mentioned I had been waiting a while with no check in. The woman at the front said oh yes, your name was called while you were in the restroom. Now keep in mind, this woman was also several feet from the waiting area so she knew I was sitting just around the corner the entire time waiting to be checked in. I said "no one called me a second time and you didn't bother to inform me my name was called while I was in the restroom." All she said was that I should sit at window one to be checked in. After another staff member came to check me in, I was told "your appointment was at 2:40". It was about 3:05 at that time. I also have to mention this clinic is always running late and it's not uncommon to have to wait a while to be seen, so I never expected to be called immediately. I told her that I had been sitting just around the corner, someone called my name while I was in the bathroom and the woman at the front who first took my name just sat there and didn't tell me. No apologies given, nothing. The doctor was phoned and told "your 2:40 is here now will you see her". No mention of the fact that I had been there since 2:30. I was told if I wanted to wait another fifty minutes then they would see me. Which I was unable to do and had to leave. I've never had such a terrible experience with completely careless front office staff. This place needs to consider hiring new people who actually have customer service skills because the women working there do not care, at all. I will never go back here.